Good problem resolution by dealer.

I was driving my NP Pajero across a 100mm deep ford at the weekend and as I was about to drive out, a loud scraping sound was heard under the vehicle. I thought I had snagged a branch etc. and drove out with the noise continuing. I stopped and SWAMBO looked underneath and found a panel hanging down. I reversed and the panel dropped to the road. The panel was the engine splash shield and is normally held on by two bolts to the bash plate at the front and two bolts at the rear. When I looked underneath I found the two forward bolts were not there and the water had pushed the shield backwards and folded it.
I took it to the dealer in Newcastle as they were the only ones to ever take the splash shield off for each oil change. They quickly acknowledged their mistake and ordered a new shield. I took it back yesterday for the shield to be refitted while I waited and was called into the workshop to see where the forward bolts were sheared off. The mechanic who had done the previous service remembered seeing that they were sheared when it came in so it went out the same way. The workshop manager and I agreed that they would replace the shield and I would pay to have the broken bolts removed by a specialist.
I took it in this afternoon for the work to be done and when I returned to pick it up was pleasantly surprised to find that they had done it for free. This was because it was their fault as the mechanic should have spoken up during the service and had the bolt replacement done then and not costing them a new shield.
A good swift outcome to resolve a problem.

Cheers Stretchlizard