More victim(s) of the financial crisis???

Just like Kleenmaid did before they went bust - many people had paid deposits or paid in full for new appliances and never took delivery...

I'd doubt that updating the website would be a priority if they've gone bust!

Some websites stay up for a long time after the gates have been padlocked. Means little.

"Too many businesses are using the financial crisis as an excuse to cover up poorly run non customer focused businesses."

It's probably a combination of the two - in good times companies can get away with poor customer service, but when times get tougher they suffer because the consumers can be a bit more selective.

Tim it's like building a house, no good building a really nice house if the foundations are not there to support it....it will eventually start showing stress fractures and fail.....businesses are no different.

Build a house with strong foundations designed for the application and it will weather the storm.

First thing is to gain the customers trust in the business, staff and the product.
Second thing is support to the customer and product.
Third thing is location.
Forth thing is value for money.
Fifth thing is price.

A business usually folds from the inside.

Customers don't make businesses fail, owners do!

You have to make a customer need and want your service or product.

Not trying to disagree but a successful business doesn't just depend on itself - it needs the customers (so of course you must look after them). If there is no demand/market for a particular product, a business trying to sell that product is unsustainable regardless of the quality/care/etc. of the business itself.

Conversely, when demand exceeds supply, even a Dodgy Joe down the road can sell their product because the consumer either waits X months in the queue at the other business, or gets what he wants straight away from a Dodgy Joe. When demand falls off, the consumer is more selective (ie. the queues shorten) and it's the Dodgy Joes that feel it first. I'm not disputing that there is already an internal problem with the Dodgy Joe businesses, I'm just suggesting that he can often get away with it in busy times. For example: Canberra saw a lot of new real estate agencies popping up a few years ago when there was a lot of buying and selling going on - it seemed any monkey could sell a house in that market! When things started to slow down, a few of them started to disappear as quickly as they'd appeared.

"Customers don't make businesses fail, owners do!"
not entirely correct
Governments have been known to do it

even if run correctly (assuming it was before the financial crisis) a business can fail due to lack of sales brought about by the lack of potential buyers which was brought about by the financial crisis etc etc...there is only so much money to go around in good times and less in harder times..meaning someone has to miss out

I keep hearing that there is no money to go around....yet punters spent $89 000 000 on the chance to win $50 000 000 in lotto last week?

Guess we must be better off than we know?

Matt.

Good point, Matt. Ironically, in tough times this is one of the non-essentials where overall expenditure actually increases.

No, I'm not a contributor... and so far at least $50 ahead of my colleagues!

It's been said: "Lottery is just a tax on people who are bad at math"

Ah.. beat me to it!

We had the same feeling when dealing with them, the original owner who designed the TrakShak was very helpful and friendly.

Over the last 4 to 5 years things went down hill with customer service and support.

You TrakShak is like our designed and built by the original owner.

Not suggesting anything different, but they may have been spending a motza fixing up the "poor quality" problems your saying they suffered from, same end result though, lack of profit.
(I don't believe profit's a dirty word - when gained by customer satisfaction)

Maîneÿ . . .