4x4 Store Australia

Submitted: Thursday, Jul 02, 2009 at 12:25
ThreadID: 70325 Views:5055 Replies:13 FollowUps:12
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I just paid for an Air Compressor from this mob through Paypal ( fortunately maybe ) - They are not replying to emails or answering the phones -

Does anyone know if they are still in business ?

I have this bad feeling ....

Just don't want to contact Paypal Service Centre just yet but ....

Anyone else bought anything recently from them ?

Cheers

Steve
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Reply By: Member - Graham H (QLD) - Thursday, Jul 02, 2009 at 12:30

Thursday, Jul 02, 2009 at 12:30
Got a link for them



AnswerID: 372753

Follow Up By: Mandrake - Thursday, Jul 02, 2009 at 12:34

Thursday, Jul 02, 2009 at 12:34
4 X 4 Store Link

Just can't get any response from them Graham

Cheers

Steve
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FollowupID: 640004

Follow Up By: Member - Graham H (QLD) - Thursday, Jul 02, 2009 at 12:51

Thursday, Jul 02, 2009 at 12:51
Dont know too much about them but looking t the prices they are by no means cheap.
$292 for Polyairs for a 100 ser
I paid $240 at Repco for mine
Stauns can be bought for less than that as well as can the Cargo Barriers

You have to wait a certain time before lodging a Paypal complaint as well
If you paid by credit card you can do a chargeback up to 60 days after getting your statement but you will incur the wrath of Paypal who dont allow you to do that.

However I did, got suspended and after several strong emails got reinstated.

The reason being by waiting for the stuff to come from overseas put it outside the time that Paypal give you to lodge a complaint.
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FollowupID: 640007

Follow Up By: Member - John (Vic) - Tuesday, Jul 28, 2009 at 21:05

Tuesday, Jul 28, 2009 at 21:05
Steve have a look at that link it now says...........

4x4 Store Australia is closed
St George bank has stopped the merchant facility and frozen our bank account due to their view that our charge backs of late is in excess. They are investigating, and this has been in process for a few weeks now. This has effectively closed down the store as we cannot order stock or issue refunds.

This has of course made it worse as everyone is now asking their credit card company to cancel their transaction.

Please do not leave us a message but call Leanne from St George on 08 8424 7074 for further information.



For Sale

4x4 Store Australia is now for sale. This includes the highly ranked website and software to run it, multiple domain names, and 1800 number. If you are interested, please email me on shane@4x4store.com.au.

Note: All funds raised from any sale will go towards repayment of any outstanding debts that may exist at the time.

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FollowupID: 644006

Reply By: 944runner - Thursday, Jul 02, 2009 at 12:33

Thursday, Jul 02, 2009 at 12:33
If you paid through PayPal, then you can go to your PayPal account, if they havent accepted your money yet you can go in a withdraw the payment until you can make contact with them.
AnswerID: 372754

Reply By: Louie the fly (SA) - Thursday, Jul 02, 2009 at 13:06

Thursday, Jul 02, 2009 at 13:06
Steve, I just rang them. Their recorded message said they were busy catching up with backorders (I know THAT feeling).

I wouldn't panic yet. I'd be inclined to ring the dude tomorrow if you don't get a response.

Cheers

Louie
AnswerID: 372756

Follow Up By: Mandrake - Thursday, Jul 02, 2009 at 13:39

Thursday, Jul 02, 2009 at 13:39
Have'nt hit the DEFCON RED button yet but its been 4 days now that I have had no reply to emails and that phone message ...

Even if he's a one man show he should still be able to ping email reply -

Takes 5 secs ro reply - " Flat out will forward goods in 2 days " !!

Anyway Paypal resolution centre has been alerted to try and contact him ..

See what happens ...

Stay tuned folks ..

Rgds

Mandrake
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FollowupID: 640017

Follow Up By: Member - Donks1 (NSW) - Thursday, Jul 02, 2009 at 15:56

Thursday, Jul 02, 2009 at 15:56
Thats a standard message

I tried to order som bits a while ago. Lucky I didn't pay up front. Finally got a response that they were out of stock, and would contact me when they came in and to pay then.
Never contacted me again and lost the sale.

Donks1
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FollowupID: 640034

Reply By: Maîneÿ . . .- Thursday, Jul 02, 2009 at 13:20

Thursday, Jul 02, 2009 at 13:20
Maybe a 'local' can have a quick look ??

Unit 8
8 Hopper Ave
Ormeau
Queensland

18OO 494 OOO
Phone: O7 5549 2566
Fax: O7 5549 2577

Maîneÿ . . .

AnswerID: 372758

Reply By: b407698 - Thursday, Jul 02, 2009 at 14:45

Thursday, Jul 02, 2009 at 14:45
Hi steve
I wouldn't be too concerned, see attached reply I recieved on 16/06/09 to an order I placed on 10/06/09:

I recieved the goods on 29/06/09

Cheers
Paul

"Subject: RE: 4x4 Store Australia: Your Order #XXXX has been processed

Hi,

I have been away on a Drive4Life trip escorting some people with disabilities around the outback.

Toyota supplied 12 new 4WD vehicles, fuel and accommodation. IGA supplied the food.

The Kids really enjoyed the experience and you can see a trip report I started while away here:

http://forums.overlander.com.au/viewtopic.php?t=61346

It appears that nothing has been done while we were away, no orders filled, no stock ordered, not even the message on the website stating the office would be closed.

As you might imagine I have a serious backlog of orders to do which will take some time to sort out.

Sorry about the delay and I thank you for your patience and understanding.

Cheers,

Shane Gerrish
4x4 Store Australia"
AnswerID: 372768

Follow Up By: Member - Graham H (QLD) - Thursday, Jul 02, 2009 at 22:01

Thursday, Jul 02, 2009 at 22:01
Its all very well telling you that hes back but a better idea would be to put a

message on the phone BEFORE he goes saying hes away for X number of days.

Also a message can be put on the website saying the same.

I have seen that from other Ebay sellers including our own Derek.

I suppose which is more important, his charity work or his customers whose

business supports his ability to do the charity work.

As his prices arent very competitive i would buy elsewhere.



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FollowupID: 640087

Reply By: Dave(NSW) - Thursday, Jul 02, 2009 at 14:50

Thursday, Jul 02, 2009 at 14:50
Steve,
There's a thread on this subject here http://www.patrol4x4.com/forum/ Might be worth checking.
Cheers Dave...
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AnswerID: 372770

Reply By: Member Brian (Gold Coast) - Thursday, Jul 02, 2009 at 18:13

Thursday, Jul 02, 2009 at 18:13
Steve,
If it helps any, I know of Shane Gerrish and I'm certain he isn't the sort of bloke who will rip you off. I also know he gets extremely busy with his business and personal pursuits.

If you haven't heard from him in the next few days, let me know via MM and I'll pop up there, Ormeau is about half an hour from me.

Cheers

Brian
AnswerID: 372787

Follow Up By: Richard W (NSW) - Friday, Jul 03, 2009 at 05:32

Friday, Jul 03, 2009 at 05:32
Yep,

Know Shane personally as well. As said he's a busy man.
I'll send him a PM of this thread.
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FollowupID: 640125

Reply By: Mandrake - Thursday, Jul 02, 2009 at 18:45

Thursday, Jul 02, 2009 at 18:45
Thanks to all - especially Brian for the kind offer - However -
mysteriously a cancellation of my order with a full refund has
happened without any explanation -

So alls well that ends well !!

Cheers

Steve - now looking for another Air Compressor !!
AnswerID: 372796

Reply By: Member - Tezza Qld - Thursday, Jul 02, 2009 at 19:07

Thursday, Jul 02, 2009 at 19:07
Hi Mandrake
I know Shane Gerrish and would be surprised if anything is amiss.
Try and contact him through his other website www.bigred4x4.com/truck/
if you have any concerns.

Teza
AnswerID: 372798

Follow Up By: Mandrake - Thursday, Jul 02, 2009 at 19:19

Thursday, Jul 02, 2009 at 19:19
Thanks Tezza ,

Looks like he is over ordered and has refunded my money rather than waste time sending the article which he possibly didnt have in stock -

No matter - I got my money and will buy from
elsewhere now .

Cheers

Steve
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FollowupID: 640059

Reply By: rodeodude - Thursday, Jul 02, 2009 at 20:26

Thursday, Jul 02, 2009 at 20:26
I ordered some mats from this company and had not heard from them for over 2 weeks no emails no phone calls to say items were delayed etc , So i contacted paypall dispute centre and by next day a full refund ,I would have prefered a call saying items were delayed etc, Very poor service and i would not purchase from them again

Rd
AnswerID: 372813

Follow Up By: Muddie - Thursday, Jul 02, 2009 at 21:00

Thursday, Jul 02, 2009 at 21:00
Was it not all explained by b407698 post above:

"Subject: RE: 4x4 Store Australia: Your Order #XXXX has been processed

Hi,

I have been away on a Drive4Life trip escorting some people with disabilities around the outback.

Toyota supplied 12 new 4WD vehicles, fuel and accommodation. IGA supplied the food.

The Kids really enjoyed the experience and you can see a trip report I started while away here:

http://forums.overlander.com.au/viewtopic.php?t=61346

It appears that nothing has been done while we were away, no orders filled, no stock ordered, not even the message on the website stating the office would be closed.

As you might imagine I have a serious backlog of orders to do which will take some time to sort out.

Sorry about the delay and I thank you for your patience and understanding.

Cheers,

Shane Gerrish
4x4 Store Australia"

The guy had a few weeks off to do a bit of good community work.
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FollowupID: 640074

Follow Up By: ben_gv3 - Wednesday, Jul 29, 2009 at 16:07

Wednesday, Jul 29, 2009 at 16:07
That's pretty poor service service/organisation though. You'd think he would have someone else to manage the business while he went off.
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FollowupID: 644088

Reply By: G&R - Tuesday, Jul 28, 2009 at 16:39

Tuesday, Jul 28, 2009 at 16:39
Hi all. A bit more to this story. I ordered some driving light covers at the beginning of the month. I paid by Visa, which was promptly charged.

I let it go for a couple of weeks, before trying to contact them yesterday.

Apparently they are no longer in business, there is a poor explanation their web site, and that the business is for sale.

Bottom line is they took my money, and I have nothing to show for it! Not Happy...

I have tired to contact them without success, so I am currently looking at some other option to recoup my loss.

It's not a big loss, but it's the principle, of taking someone money in good faith and not delivering.

I hope not too many people were stung by this operator.

Cheers,

Greg
AnswerID: 376578

Follow Up By: Member - Graham H (QLD) - Tuesday, Jul 28, 2009 at 19:05

Tuesday, Jul 28, 2009 at 19:05
You wont lose your money .

Do a chargeback through Visa and you will get your money back.

Ive had the same trouble, not with this seller and got repaid.



0
FollowupID: 643986

Reply By: get outmore - Tuesday, Jul 28, 2009 at 19:45

Tuesday, Jul 28, 2009 at 19:45
St George bank has stopped the merchant facility and frozen our bank account due to their view that our charge backs of late is in excess. They are investigating, and this has been in process for a few weeks now. This has effectively closed down the store as we cannot order stock or issue refunds.

This has of course made it worse as everyone is now asking their credit card company to cancel their transaction.

Please do not leave us a message but call Leanne from St George on
for further information.



For Sale

4x4 Store Australia is now for sale. This includes the highly ranked website and software to run it, multiple domain names, and 1800 number. If you are interested, please email me on shane@4x4store.com.au.
AnswerID: 376594

Follow Up By: G&R - Tuesday, Jul 28, 2009 at 21:07

Tuesday, Jul 28, 2009 at 21:07
This is the message that appears on the 4x4 Store website.

Unfortunately the given details are incorrect. I attempted to contact "Leanne from St George" (The number is on the web site), but was told that she no longer works there.

Thanks Graham H. I did contact my bank, and it looks like the funds will be reversed. I have also contacted the office of fair trading QLD.

Cheers,

Greg
0
FollowupID: 644008

Reply By: joff1 - Wednesday, Jul 29, 2009 at 15:57

Wednesday, Jul 29, 2009 at 15:57
Shane is a very honest fella that has been placed in an enormousy awkward position. If there is money outstanding he will be doing everything he can to get it sorted.
AnswerID: 376680

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