This months $6000 telstra bill

Submitted: Tuesday, Mar 09, 2010 at 11:41
ThreadID: 76703 Views:4246 Replies:7 FollowUps:12
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My wife headed to America for 2 weeks and took her Iphone.

It turns out that it "runs" all the time with all the applications, it is almost continiously moving data back and forth. Just as if you are on line with a computer. In Australia this does not matter as it is covered by your data plan.

There data (in America) is charged at $15 per meg and her iphone bill amounted to a nice $3000 a week. All this without making any phone calls.

We have now descovered that, you can turn off these applications off before you go. Telstra must have had this problem before, as they wiped the bill. It appears things, have not been really thought through about iphones.

If you have an Iphone however, this might be handy to know if you travel overseas.

If anyone can expand upon this, I would appreciate the info.
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Reply By: Member - Troll 81 (QLD) - Tuesday, Mar 09, 2010 at 11:50

Tuesday, Mar 09, 2010 at 11:50
I had the same problem on my blackberry last time I was in the US but because it's a blackberry you don't have control over the push email and you don't have control over who emails you...my bill was $4000 for a month and there was also minimal phone calls made to and from the phone. Lucky I don't pay my phone bills
AnswerID: 408029

Reply By: rosso1234 - Tuesday, Mar 09, 2010 at 13:24

Tuesday, Mar 09, 2010 at 13:24
very simple............In settings you can turn off data when roaming, as it is turned off by default, why did you guys enable it?
AnswerID: 408043

Follow Up By: Member - Troll 81 (QLD) - Tuesday, Mar 09, 2010 at 13:25

Tuesday, Mar 09, 2010 at 13:25
I knew I was getting charged but needed my email and I didn't care
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Reply By: Steve63 - Tuesday, Mar 09, 2010 at 13:33

Tuesday, Mar 09, 2010 at 13:33
You are correct to a point. The iPhone is not just a phone. It has a lot of smarts built in to keep certain pieces of information up to date. So it pulls data to keep information current and will accept pushed data as well. The phone is designed to work that way. So no user intervention is required, it will just work. The point is that it is easy to use because you do not have to do anything. That is fine until you leave the country or leave apps like browsers running. It is quite possible to get that size bill in Oz and quite a few early adopters had some very big bills. The biggest I have heard of was $30,000 for a month.

There is a lot of information around about the way iPhones and some of the other so called smart phones work. This information usually includes how to minimise the the impact and how to turn off a lot of the functions that run automatically. I was warned about data usage by both Telstra and several people I work with. Any of the quota apps like iQuote tell you how much data you are using so you can keep an eye on it. The iPhone also tracks the amount of data usage and can be reset at any time (settings>general>usage). At $15/Mb, $3000 is 200Mb a week. That is a fairly big amount of data for a phone that is not being used. One of the traps is that people get used to using their phone for everything at home. We have our iPhones linked to our wireless network at home. So when using streamed content it goes to our home broadband account not the phones data plan. The iPhone will connect using the fastest available connection which is usually your broadband at home. Data should be used with care.

Steve
AnswerID: 408046

Follow Up By: rosso1234 - Tuesday, Mar 09, 2010 at 16:12

Tuesday, Mar 09, 2010 at 16:12
as said above........In settings, the toggle which says 'disable data when roaming'......... One toggle switch, no bill shock, so easy.
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FollowupID: 677975

Reply By: mikehzz - Tuesday, Mar 09, 2010 at 14:30

Tuesday, Mar 09, 2010 at 14:30
Most data plans charge 1-2 cents per kilobyte for roaming. This equates to around 10-20,000 dollars per gigabyte which is outrageous when they are charging about $10 per gigabyte at 'home'. It's just a rort that they can get away with at the moment but beware!
AnswerID: 408057

Reply By: Gone Bush (WA) - Tuesday, Mar 09, 2010 at 15:43

Tuesday, Mar 09, 2010 at 15:43
This post has been read by the moderation team and has been moderated due to a breach of The Moderation Complaints Rule .

Forum Moderation Team
AnswerID: 408076

Reply By: Member - Carl- Tuesday, Mar 09, 2010 at 18:50

Tuesday, Mar 09, 2010 at 18:50
Thanks for all the info everyone. She is looking up IQuote now.

She is a wizz with the phone but neither Apple nor Telstra mentioned anything about roaming data usage.

Problem corrected now. Don't want to see anyone else having this drama.

GB your things are made and in the mail.
AnswerID: 408108

Follow Up By: Gone Bush (WA) - Tuesday, Mar 09, 2010 at 18:58

Tuesday, Mar 09, 2010 at 18:58
Ta mutchly Carl, appreciated.

I'm glad I ain't too scared to be lazy
- Augustus McCrae (Lonesome Dove)

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Reply By: Member - Mike DID - Tuesday, Mar 09, 2010 at 21:47

Tuesday, Mar 09, 2010 at 21:47
"Telstra must have had this problem before, as they wiped the bill"

- now where are all those people whinging bitterly about Telstra don't-give-a-damn-about-the-customer attitude.
AnswerID: 408147

Follow Up By: BuggerBoggedAgain - Tuesday, Mar 09, 2010 at 22:31

Tuesday, Mar 09, 2010 at 22:31
here I am, here, here

When my wife and I changed telco's we went and paid the bill, a week later another bill arrived saying we owed Telstra 4 cents,since 4 cents is rounded up to nearest 5 cents, so we paid 5 cents, guess what ????

We now have 42 envelopes saying Telstra owes us 1 cent,

the envelope contains 2xA4 sheets = $???

I have sent 13 envelopes to TT plus I have another 42 = 55

When we moved we called Telstra, and the bloke sitting at his computer tells me, I have your name on the screen, I am deleteing your account as we speak, you will receive no more envelopes,

surprise surprise surprise, that was over 2 yrs ago, so thats another 30 for our collection, I gave up and now I keep collecting them until I die or just before and then ring ACA or TT and show the ppl how much Telstra has spent to tell me they owe 1 cent
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FollowupID: 678072

Follow Up By: Bomber_WA - Thursday, Mar 11, 2010 at 17:58

Thursday, Mar 11, 2010 at 17:58
My friend is that same. They owe him 5c and the letters just keep coming and coming...
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FollowupID: 678368

Follow Up By: Bearly - Saturday, Mar 13, 2010 at 22:03

Saturday, Mar 13, 2010 at 22:03
The Commonwealth Govt has a Policy that all phones that use data download must not have it switched on when overseas, $15,000.00 per Gig has been charged at times. The new phones use the WiFi very successfully and this is available at many public places and hotels in most countries for free or minimal cost
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FollowupID: 678658

Follow Up By: Anotheone - Sunday, Mar 14, 2010 at 00:08

Sunday, Mar 14, 2010 at 00:08
BuggerBoggedAgain

Why

Its the law, if you have a credit with any company its their responsibility to advise you, doesn't matter if its 1 cent or a thousand

Whats ACA got to do with it, TELSTRA are a private company and responsible to their shareholders - not A Current Affair or any one else that doesn't own shares

Nope I dont work at Telstra or even own the shares directly. You dont honestly believe that they as a company wouldnt love to write off your 1 cent and saave themselves the cash
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FollowupID: 678671

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