Telstra Bigpond.. It it down??

I am on line in South Oz with Telstra Bigpond. They crashed about two weekends ago for three days. Best you can do is ring 133933 and follow the idiot voice prompts. Have you checked your modem?
Cheers
Willie
Never a dull moment

even their broadband has been bleep e for the last few days, in brissie anyhow. they are blaming it on some sort of virus.

If its down how log this?

I believe Bigpond and a few others have been having major problems lately apparently. Telstra were blaming new software problems for both dialup and broadband.
My broadband email was crook over most of the weekend, initially I could send emails but couldn't receive, and when emails did come thru, they were up to 18 hrs delayed. Logging onto the web was fine on broadband during this time. A call to the help line left me waiting for 25 mins. A guy (funny, they all sound Indian now) indicated a 12hr fix time.
And I couldn't log onto my webmail account. When I finally could, all saved emails were deleted, lost forever into the big bit bucket.
Great stuff
Gerry

I've been having problems with telstra bigpond for a while now.I emailed them to ask them what the problem was and they told me it must be my moderm,so i had my computer looked at,turned out that there was nothing wrong with it.My opinion 18 cents per dial up,kicked off ten times a day,no wonder telstra is making so much money!!!!!!!!!!

Them! - check out Iprimus

http://www.iprimus.com.au/

They are another carrier with their own fibre optic network in Aust

Been with them for 4 years and NEVER had a problem (in Qld) Been Voted best ISP a few years running and far cheaper than Bigpond and others.

Also doesnt hurt to support the competition as you can imaging how bad it would get if Telstra was a monopoly. As it is they never admit theres a problem

Kes

Hi,
I'm with Telstra Bigpond, sometimes it takes up to three calls to stay connected for an hour. I reckon its another of Telstra's scams to ring more money out of the user. Unfortunately I live in Mt Isa & there is not a lot of other ISP's.
Paul

Theyre idiot voice prompts (as willie calls it) are a bit inane if one thinks about it.
When I cant connect, I ring the adsl help desk, as your never sure if its you or them, and somewhere while following the prompts one eventually hears the recorded message that 'the network status can be checked" etc by going to www.telstra.com.au and click on the status page etc etc etc.

what good is this if I cant connect???? if I can connect then i really dont need to know if adsl is working... do I?

Wow! am I cute
If yer ain't fishing, Yer ain't livin
Richard

I am only with Telstra because they send you a bill at the end of the month. Have not found another ISP who will do that. They all want your Credit Card in advance. Last year I finally cut up the credit cards and life has been a lot easier since. So I am stuck with Telstra. Have not had many dropouts though in the past 12 months and cannot complain about the service. Heaven help us if Telstra goes private. I fear for the worst........!!
Cheers
Willie
Never a dull moment

Haven't had any trouble accessing bigpond dial-up. Apparently they had trouble a couple of weeks ago with their email server but I was still getting my emails. BUT, after months and months of work putting our family web-site together I tried to upload it a couple of weeks ago and no go. Keeps knocking back my password! Called Telstra technical support twice and they confirmed my password was right (like I didn't already know that) and no, they can't really explain why its being knocked back during the upload process except they reckon it was a problem with their ftp server and their techo's were working on it but after a week of trying I've given up. I'm thinking about hitting them up for a discount on my monthly bigpond fee since they are not supplying me with my 10Mb web-site that is included as part of the services I am paying for! Won't hold my breath though!

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