Why can't I watch a movie?

Hi all,

I'm frustrated as anything and would love some help.

Have a Strong 4664 box in the van, bought an external USB hard drive to put some movies on in MP4 format and trying to watch them on the tv through the strong box, but it doesn't recognise anything on the hard drive. i see in the instruction book that the format of the drive should be FAT 16 or FAT32 preferred (sounds double dutch to me), but I'm wondering whether I should have formatted the hard drive from the strong box before putting the movie on.

Just to further test, I tried to put a movie on a 2gb memory stick without formatting it first and the Strong box recognises the folder on the memory stick, but not the one file inside the folder (the movie).

So with both methods, no success.

Last resort was to purchase a media player for about $80 which connects the external hard drive to the Strong box, from JBs but I thought we didn't need to do that.

Anybody have any ideas what I need to do?