Oztent Warranty

Submitted: Tuesday, Jun 15, 2010 at 16:51
ThreadID: 79375 Views:6067 Replies:7 FollowUps:4
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Hi all , we went camping in Cooktown for the Discovery festival weekend as we do most years and took our Oztent which we bought in November and have used twice before . During the Saturday night we were awoken by the awning flapping and got up to find the awning had torn away from the tent for about 200mm and the plastic corner piece in the same corner had snapped . Now obviously this damage was caused by a gust of wind . Today I rang Oztent and was told that wind damage was not covered by warranty . Having checked my warranty it only says storm damage , misuse and normal wear is not covered . I am taking it back and hope for a good result as we bought it specifically for our Cape York trip in September which we haven't even done yet . There were no storms in Cooktown that night so we should be covered I hope . We have been very happy with the tent , even when it broke I thought , " No worries , warranty will cover this for sure" . Now after being told by them wind damage is not covered I feel like I spent my $1200 on the wrong tent . The other tent near us was a dome tent which suffered no damage at all .Has anybody else had a claim rejected by Oztent for something similar ?
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