Oztent Warranty
Submitted: Tuesday, Jun 15, 2010 at 16:51
ThreadID:
79375
Views:
6067
Replies:
7
FollowUps:
4
This Thread has been Archived
kevanancy
Hi all , we went camping in
Cooktown for the Discovery festival weekend as we do most years and took our Oztent which we bought in November and have used twice before . During the Saturday night we were awoken by the awning flapping and got up to find the awning had torn away from the tent for about 200mm and the plastic corner piece in the same corner had snapped . Now obviously this damage was caused by a gust of wind . Today I rang Oztent and was told that wind damage was not covered by warranty . Having checked my warranty it only says storm damage , misuse and normal wear is not covered . I am taking it back and hope for a good result as we bought it specifically for our
Cape York trip in September which we haven't even done yet . There were no storms in
Cooktown that night so we should be covered I hope . We have been very happy with the tent , even when it broke I thought , " No worries , warranty will cover this for sure" . Now after being told by them wind damage is not covered I feel like I spent my $1200 on the wrong tent . The other tent near us was a dome tent which suffered no damage at all .Has anybody else had a claim rejected by Oztent for something similar ?
Reply By: Member - Salt grinder - Sunday, Jun 20, 2010 at 00:14
Sunday, Jun 20, 2010 at 00:14
I have been an advocate of OzTent for years . . . . I bought one of the original ones (made in Oz then) and it's still going. They have fixed a couple of things for me FOC, one my mistake and one theirs, both
well out of the warranty period.
Plead your case and mention this good wrap on ExplOz & I'm sure they'll help . . . . you might have to pay the freight. If freight costs are a problem
check for repairs with a local sail maker/canopy maker.
Best of luck & happier camping.
AnswerID:
421486
Follow Up By: Member - Salt grinder - Sunday, Jun 20, 2010 at 00:17
Sunday, Jun 20, 2010 at 00:17
PS: I was at the
Cook Festival also but camped on a mates property.
Chz.
FollowupID:
691864
Reply By: kevanancy - Tuesday, Jun 22, 2010 at 17:02
Tuesday, Jun 22, 2010 at 17:02
Glad to hear positive
feedback . I am still pretty confident it will be sorted out under warranty , was just a little concerned after speaking to the lady on the phone who said that she had been told to say any damage form wind was not covered , which shook my confidence . Really it was a typical Queens birthday weekend in
Cooktown , the wind was how it always is . It's a windy place , I go each year and it was not out of the ordinary .
Thanks for the replies , will let you know the outcome when they get back to me .
Cheers
Kev
AnswerID:
421755
Reply By: oztent - Friday, Jul 02, 2010 at 14:23
Friday, Jul 02, 2010 at 14:23
As unfortunate as this seems, I can’t help but feel you might not get the outcome you are looking for. Warranty will usually only cover faulty manufacture, not damage caused by something outside of the manufacturer’s control. Perhaps there was a fault that was stressed by the wind.
Good luck either way.......
Cheers, The Landy
Hi kevanancy
Please feel free to ask away
Unfortunatly this is true, any wind or storm damage is not covered under warrenty, this is also the case with any other tent manufacturer. Unfortunatly wind has the abilty to ruin houses not to mention its distructive forces on tents.
regards
Oztent
AnswerID:
422773