Thursday, Jun 24, 2010 at 22:08
Hi Paul,
Telstra has copped a lot of criticism for their lack of customer service, although on this site people are fairly forgiving because in the outback there are no alternatives. I have had such a bad run that I have decided to dump them rather than spend a cent on such an un-Australian company.
I got rid of our
home phone because of repeated service calls - problems not rectified and no customer complaints number to call or so long on hold that it is not worth the wait. I dumped them for my personal mobile because they couldn't figure out how to bill me once my credit expiry date needed to be up-dated and their website didn't work so I lost the favourable plan I was on for a more expensive one (coincidence or not - I don't know?). I got rid of my USB modem with Telstra because they wouldn't honour the warranty until I had spend hours on the phone at my expense while a delightful but un-skilled Indian fellow led me through the service manual step by step. When replaced, the new dongle had the same problem and finally replaced again with acknowledgement that it was a known problem.
I have written on this
forum the details of a loop of customer service calls that details the wasted time and money just trying to reach customer complaints.
So, now I have naked VOIP coms at
home with no problems. My work mobile is still with Telstra and only a month ago, it started going to message bank after a very short time. It took weeks to get the number of rings increased so I could answer it. It has been suggested that this is intentional so you sped more money getting the message and returning the call.
I would rather give my money to some hard working Indians than a corrupt Australian company that rips them off and me as
well.
Others may have had more luck, but that's my story.
Cheers
Skull
FollowupID:
692397