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Submitted: Wednesday, Jul 07, 2010 at 08:52
ThreadID: 79915 Views:3702 Replies:10 FollowUps:6
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Has anyone purchased goods from F & C Mining in NSW. I ordered a replacement LED interior light for Jayco caravan some weeks ago but not received. They do not respond to emails and the telephone calls are loop from mobile to land line. Voice message states not available and no message can be left, call back later. Seven calls later still the same. They have my money so looks like I might have been scammed.
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Reply By: Member - Alan John C (WA) - Wednesday, Jul 07, 2010 at 09:05

Wednesday, Jul 07, 2010 at 09:05
Glenton you must have had a contact to order part encase it is a scam contact your fair trading minister in your state also give the details to all our members so as they do not get caught too regards Alan.

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AnswerID: 423307

Reply By: Member - Graham H (QLD) - Wednesday, Jul 07, 2010 at 09:05

Wednesday, Jul 07, 2010 at 09:05
How did you pay for it

If by credit card you can do a charge back through the bank up to 60 days after receiving your statement.

Also Paypal is a good way to pay for things with their fraud protection.

If you direct credited the money wave out the window.


Best of luck


AnswerID: 423308

Follow Up By: Member - Graham H (QLD) - Wednesday, Jul 07, 2010 at 09:09

Wednesday, Jul 07, 2010 at 09:09
Looks like an OK website and they say they have been in business for 12 years Several different contact numbers on their "Contact Us " page

Try a fax threatening action if no contact and leave your number.







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FollowupID: 693733

Reply By: camwill69 - Wednesday, Jul 07, 2010 at 12:42

Wednesday, Jul 07, 2010 at 12:42
Just a tip that I have used.

If they do not have a listing in either the White Pages or the Yellow Pages with a physical street address do not deal with them using pay before you recieve.

Regards,
Cam
AnswerID: 423330

Reply By: Glenton - Wednesday, Jul 07, 2010 at 13:38

Wednesday, Jul 07, 2010 at 13:38
Thanks for your feedback. Paid by direct deposit so money looks like it has gone. Fortunately not much. Tried emailing them again today and guess what it came back. Will be reporting this mob so be aware of F & C Mining with web address of www.fcmining.com. I also found a www.fcmining.com.au which is a new site under construction but same mob.
AnswerID: 423334

Follow Up By: Member - Christopher P (NSW) - Wednesday, Jul 07, 2010 at 23:24

Wednesday, Jul 07, 2010 at 23:24
No you can still get it back thru the bank, its a pain in the donkey, but doable, the only problem is if they don't want to give the money back then you got two options fight or surrender and lose.

good luck
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FollowupID: 693814

Reply By: Glenton - Wednesday, Jul 07, 2010 at 13:44

Wednesday, Jul 07, 2010 at 13:44
Hi Graham H
Have tried their phone numbers. First couple of times I could leave a message but last 6 times get the not available message and you can not leave a message. Even tried after hours and then get the loop from mobile to land line. My first email to them when through but the one this morning to their supply department just came back.
AnswerID: 423336

Follow Up By: Member - Leigh (Vic) - Wednesday, Jul 07, 2010 at 13:55

Wednesday, Jul 07, 2010 at 13:55
Tried the email and it was returned "undeliverable". Huh!!
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FollowupID: 693764

Reply By: olcoolone - Wednesday, Jul 07, 2010 at 14:55

Wednesday, Jul 07, 2010 at 14:55
Two thing I noticed is....

There phone and fax number is the same.

This is usually a good indication of how professional and big a business is, I'm not knocking small operators who do this but in most cases it means they are a one man band with a limited customer base.

And the second thing is they only list a PO Box and not a bricks and mortar address.

This indicates they are a very small operator with no real business address.

AnswerID: 423338

Reply By: Glenton - Wednesday, Jul 07, 2010 at 15:15

Wednesday, Jul 07, 2010 at 15:15
Thanks all will let you know the outcome of my actions. I'll be smarter next time. Bit like line of sight warranty, once I can't see you its out of warranty.
AnswerID: 423341

Reply By: Signman - Wednesday, Jul 07, 2010 at 15:49

Wednesday, Jul 07, 2010 at 15:49
I got a Troopy 'gearbox/transfer case bypass hose' off them a while back.
The transaction was all good >>

AnswerID: 423345

Reply By: Glenton - Wednesday, Jul 07, 2010 at 16:14

Wednesday, Jul 07, 2010 at 16:14
Hi all
Have resolved the matter. After dozen calls have eventually got hold of f & C Mining Products and they are legit. Evidently their message bank was full, and likely email box full hence no contact for nearly 2 weeks. Manager was very good says has had lot of staff off crook and he has been away. He is going to sort out my order ASAP and fix their system. So OK to trade with them.

Thanks for all the comments and hints, me much wiser now.
AnswerID: 423346

Follow Up By: Michael ( Moss Vale NSW) - Wednesday, Jul 07, 2010 at 19:27

Wednesday, Jul 07, 2010 at 19:27
I cant believe there is a lot of staff, the excuse is not valid. As Olcoolone said,, one phone and fax number....... it definalely is a one man band, but if you get your goods,, thats the main thing.. Michael
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FollowupID: 693795

Follow Up By: Shaker - Wednesday, Jul 07, 2010 at 22:05

Wednesday, Jul 07, 2010 at 22:05
In our business, 5 years ago we would have sent about 20 faxes a day, now we would be lucky to send 3 a week!
Also with a lot businesses using MFCs it is not unusual to use the same number, why waste a line for the odd fax?
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FollowupID: 693805

Follow Up By: Mandrake's Solar Power- Thursday, Jul 08, 2010 at 10:42

Thursday, Jul 08, 2010 at 10:42
Current details for 66 207 591 592
This extract is based on information supplied by businesses to the Registrar of the Australian Business Register. Neither the Registrar nor the Federal Government guarantee this information is accurate, up to date or complete. Consider verifying this information from other sources.
ABN: 66 207 591 592
View ABN history
Last modified: 22 Nov 2005
ABN status: Active from 01 Apr 2001
Entity name: YOUNG, ROBERT JAMES
Entity type: Individual/Sole Trader
GST status: Effective from 01 Jul 2004
Main business location
State: NSW
Postcode: 2518
Trading name(s)
F & C MINING PRODUCTS

Couldn't get any further sorry ... But hasn't "Officially" gone bust yet !!
Cheers
Steve
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FollowupID: 693830

Reply By: Glenton - Thursday, Jul 08, 2010 at 18:53

Thursday, Jul 08, 2010 at 18:53
Thanks Steve
I have eventually contacted the business and has all be sorted. Evidently phone and email overload problems with staff away. In any event they were very apologetic and acted on my order immediately to the extent promised a discount for the trouble.
Suggested they upgrade their phone and email system to avoid this sort of thing happening again and loss of business.
AnswerID: 423426

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