Friday, Aug 06, 2010 at 15:28
Thankyou so much for the comments.
The situation is this - Ford is totally clueless (no surprise there!!) The towbar place was knowledgable but the bottom line is that we cannot tow the new van with the Ford Courier SuperCa 4x4 ute we currently have......
Now whilst we admit to not knowing anywhere near as much as we thought we did, or should have about tares/atm's etc, the fact is we went to a dealer in the belief that they would look after all this for us. Don't forget we actually verbally asked at delivery if they checked the compatability with the tow vehicle and they replied 'yes'.
So I contacted the Office of Fair Trading to ascertain if there is in fact any 'duty of care' or whether the onus is completely on us as the buyer.
The answer from them is that the dealer does have a 'duty of care' and a 'legal responsibily' to ensure that we are the correct tow weight/combination and that they are actually in breach of Transport laws by letting us drive out the driveway, not to mention also breaching their code of conduct.
So armed with this knowledge, I have calmly rung the dealer and the sales manager is stunned to say the least.
He is going to talk with the dealership owner and "get back to me".
At the moment we are faced with the prospect of having to upgrade the tow vehicle at a prospective cost of $10,000 upwards (second house mortgage I guess) to get something with the right tow rating and comparable to what we have set up now, something that was never going to happen as we have actually just sold our large 4WD at xmas and downgraded to a smaller vehicle as our second car and leaving the Courier ute as my everyday work vehicle (building contractor!!) and tow vehicle - all to save money!!!!!
I will keep the thread updated on the dealers reply. We are sick to the stomach and haven't slept for three days.
Boy, have we have had one big learning curve...... :(
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