New Evakool Fridge/Freezer

Submitted: Monday, Feb 14, 2011 at 20:16

ThreadID: 84358 Views:3649 Replies:3 FollowUps:10

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P and JM

Hullo All,

Have owned our converted Supakool to an Evakool since 1998 and today received a new 40 Ltr, I am not a Happy Chappy.

The lid and hinges are not straight, lid not sealing all way round, power lead connector will not accept the lead, instruction book looks used.

Sent heaps of emails to the company and they expect me to rectify. What does one do when living in another state ?

Don't think I will deal with them again and will not recommend.

Cheers P&J

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Reply By: Member - Josh- Monday, Feb 14, 2011 at 20:38

Monday, Feb 14, 2011 at 20:38

Not sure whats going on there. We had the 80 ltr and were very happy. Couldn't fault there back up service either. Wonder if they have changed hands. Seems like it is getting harder and harder to get good service.

Josh

AnswerID: 445442

Follow Up By: P and JM - Monday, Feb 14, 2011 at 20:42

Monday, Feb 14, 2011 at 20:42

Hi Josh,

Appears to be; got ya money bye bye. will see what happens tomorrow

Cheers P&J

FollowupID: 717701

Follow Up By: P and JM - Tuesday, Feb 15, 2011 at 11:26

Tuesday, Feb 15, 2011 at 11:26

Back again, had phone call this morning and all solved. "new fridge on it's way"
Cheers P&J

FollowupID: 717776

Follow Up By: Member - Josh- Wednesday, Feb 16, 2011 at 06:14

Wednesday, Feb 16, 2011 at 06:14

Good to see. We have always had good service and by another one any time. Good result.

FollowupID: 717860

Reply By: Notso - Monday, Feb 14, 2011 at 21:41

Monday, Feb 14, 2011 at 21:41

That certainly hasn't been my experience, great service and support always.Mine is 11 years old now and still runs like new.

AnswerID: 445451

Reply By: Evakool - Tuesday, Feb 15, 2011 at 12:53

Tuesday, Feb 15, 2011 at 12:53

Hi,

Just to let everyone know where this is up to, I called Paul 9am this morning and a replacement is being organised today to be shipped to him.

Thanks.

AnswerID: 445507

Follow Up By: Member - Josh- Wednesday, Feb 16, 2011 at 06:17

Wednesday, Feb 16, 2011 at 06:17

Glad to hear. As I have said a number of times on here, our fridge was faultless on the road for 3 yrs and that was using it as fridge/freezer in some pretty high temps and some rough country. Keep up the good service.

Josh

FollowupID: 717861

Follow Up By: Mark Howlett - Wednesday, Feb 16, 2011 at 22:32

Wednesday, Feb 16, 2011 at 22:32

Good stuff..I was about to stick up for Evakool too (I own two of them plus an Icemate box) but don't need to, they've done it for themselves...again!

Mark.

FollowupID: 718027

Follow Up By: Mark Howlett - Wednesday, Feb 16, 2011 at 22:37

Wednesday, Feb 16, 2011 at 22:37

Forgot to add, I've got a picture in my profile of our freezer temperature in Windjana Gorge 2008, 67.4 degrees difference between ambient! 45 degrees outside, just under -22 degrees inside.

I put some meat in one of them a few days ago for the dogs, turned it up to 10 and left it there. Checked last night and it was -26 degrees, with inside the house being 25 degrees. Not bad when I thought they maxed out at -18.

Mark.

FollowupID: 718029

Follow Up By: Evakool - Thursday, Feb 17, 2011 at 11:39

Thursday, Feb 17, 2011 at 11:39

Thanks Josh and Mark,

Always good to hear from happy customers.

Great picture of the temperature difference Mark.

Thanks.

FollowupID: 718059

Follow Up By: Shaker - Thursday, Feb 17, 2011 at 12:20

Thursday, Feb 17, 2011 at 12:20

Funny how people have less to say when they have had their problem resolved.

FollowupID: 718062

Follow Up By: Mark S (cns) - Thursday, Feb 17, 2011 at 12:32

Thursday, Feb 17, 2011 at 12:32

Why is it funny?
Poster had a problem - shared it on the forum for possible advice - got advice - problem solved - original poster advised solution & is happy
What is there to bang on about?

FollowupID: 718067

Follow Up By: P and JM - Sunday, Feb 20, 2011 at 13:30

Sunday, Feb 20, 2011 at 13:30

Thanks Mark S (cns)

Mark you are right on ! what is there to bang on about ?
Read my original post where it says have owned a 47 ltr since 1998.
To me that's 13 years, with a conversion. Have not complained about it.
Have quoted a 40 ltr was purchased with faults.
As you can read in follow ups and a post from Evakool it's being replaced.

Have a nice day. Cheers P&J

FollowupID: 718350