New Caravan

Submitted: Friday, Feb 18, 2011 at 09:12
ThreadID: 84445 Views:3397 Replies:11 FollowUps:11
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We have just purchsed a new caravan ( Supreme 1660 Tourer) It was collected in late Decemeber 2010. The van was taken to our place of residence approx 15 Kilometers from the caravan dealer.We expereienecd rain over a few days and the front window leaked ,We informed the dealer who asked me to bring it back to his yard for repairs ( remember its a brand new van).The repairs were done and tested.It rained again and the window for the scond time leaked. Again this was reported and the van was deleiverd back to the dealer .This time I expressed that I have contacted the Manaufacturer and advised him of the lack of Qulality in its manufacture process .They repalced the window with another and so far it hasnt leaked.My issue is has anyone else expereinced the lack of customer service with a manufacturer. We asked for compensation for the time lost in getting bthe van back to be repaired .We were asked waht we wanted ( our claim wasnt much) and it was knocked on the head by Supreme this was very disappointing to say the least.Hpoefully there will be no more poblems with this $50,000.00 caravan.

Willow 123
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