Spot Tracker unit question

I've recently purchased a Spot Tracker via the ExplorOz shop, and registered it to include the live tracking / breadcrumb trail function. It works fine sending the"ok" messages, and all message including the gps coordinates come through to everyone on our contact list perfectly. I cannot get it to come through with the breadcrumb trail to anyone on the shared list we created though. Has anyone out there got this function working - the company in the US weren't very forthcoming with information.
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