Service Departments, How do they cope??
Submitted: Saturday, Mar 26, 2011 at 20:30
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Axle
A Local Subaru , Mazda, Benz, Dealer in our area has now expanded!!. They are now agents and have full display range for;
Nissan
Benz
VW
Subaru
Mazda;
Dodge.
Jeep
All on the same premises, Two workshops, only.
Made me think ,If one of each brand suffered a problem in the same week, how many experienced mechanics have they on tap!..LOl.
Cheers Axle.
Reply By: Rockape - Saturday, Mar 26, 2011 at 20:56
Saturday, Mar 26, 2011 at 20:56
Axle,
probably sweet FA, they will rely heavily on the internet for backup from the manufactures and most times that will suffice, it is when they have a problem that hasn't been documented before, this is when the vehicle sits for weeks while they try everything to fix it.
Mates truck was off the road for 3 days while they tried to find out what was wrong with it "error codes and all" old fella mechanic says "have you checked for a small blockage in the fuel lines" guess what problem solved. Mean while truck is not turning a wheel and making money.
Have a good one and I guess get used to the world we live in.
AnswerID:
449314
Follow Up By: Axle - Saturday, Mar 26, 2011 at 21:11
Saturday, Mar 26, 2011 at 21:11
G/Day
Rock Ape, ,, Old Fella Mechs Diagnostic skills are sadly a dying thing!!
The modern Mechanic diagnostic skills are only as good as the tool in his hand!!, Soon learnt this with my V8 petrol cruiser...LOL.
Cheers Axle.
FollowupID:
721700
Follow Up By: Rockape - Saturday, Mar 26, 2011 at 21:46
Saturday, Mar 26, 2011 at 21:46
Hey Axle,
yes indeed it sad what is happening.
The world is closing in and the control of everything is the same, you will buy a product and they will service it, unless governments take a stand and force them to release information to 3rd parties. Otherwise you will be locked to the supplier and whatever they deem the correct rate of pay is for their
services.
If you live in a rural area you will be forced to take your machine to the authorised dealer or go take a jump. This has already happened with Toyota who have withdrawn support for local dealers.
The day your local "anything" disappears is a very sad and destructive day. I have said it before, go buy yourself a tilt tray and become a towie. I have been eyeing one off but I don't think they will give it to me (latest 430hp MAN twin steer tilt tray)
Have a good one
FollowupID:
721705
Reply By: Member - Joe n Mel n kids (FNQ - Saturday, Mar 26, 2011 at 23:45
Saturday, Mar 26, 2011 at 23:45
Sadly this will become more and more common as the smaller guys fold up to the pressure, it is one reason why it is sad to see people complaining about prices out in the bush but it is the same ones that complain when they fold out in the bush ...
Just wait for the next few months when fuel prices go way up and more close up in the bush, only the bigger chains will be left and then they will really start to rip people off
AnswerID:
449323
Follow Up By: Axle - Sunday, Mar 27, 2011 at 00:12
Sunday, Mar 27, 2011 at 00:12
G/Day Joe &Mel, I hate this thing about folding up out bush!!, and what bleep s me more is its the stand over tatics of the likes of woolies ,Coles , that control fuel prices, and everyday. living consumables we all rely on To a point, And of course our government
is always on defence mode on these issues.
Cheers Axle,
FollowupID:
721717
Follow Up By: Axle - Sunday, Mar 27, 2011 at 00:14
Sunday, Mar 27, 2011 at 00:14
G/Day Joe &Mel, I hate this thing about folding up out bush!!, and what bleep s me more is its the stand over tatics of the likes of woolies ,Coles , that control fuel prices, and everyday. living consumables we all rely on To a point, And of course our government
is always on defence mode on these issues.
Cheers Axle,
FollowupID:
721718
Follow Up By: Member - Joe n Mel n kids (FNQ - Sunday, Mar 27, 2011 at 00:52
Sunday, Mar 27, 2011 at 00:52
yes we are independent at the moment but i can see it is going to be hard in the next few months, we are planning on how to do our fuel buying now and looking at buying it COD at the
gate of the supplier and paying for the "freight" to get it delivered, all in the name of savings, means it will hit cash flows harder as it is so expensive, we have to hold 140,000L under the ground just to survive the wet as we mey not be able to get a truck in for 4-5 months at a time ....... and it is not just us, we are talking to Burktown and a few others around to try to bulk buy, we all forsee a cash flow problem affecting us all and some may simply choose NOT to sell fuel any more ....
Think about this .... extream case but no fuel from
Normanton to Boorloola .... all the "
Lawn Hill, Burktown, Kingfisher and around would be affected .... its not good out here in the bush eh ....
Cheers
Joe
FollowupID:
721721
Reply By: rudi s - Sunday, Mar 27, 2011 at 10:36
Sunday, Mar 27, 2011 at 10:36
Hi Axle,
I have been a Service manager ( now retired thank you) for most of my working life and in my last job have been running one of the biggest Holden service departments in Queensland for 11 years. If the workshop is
well run you will find that some of the technicians will be specialized on certain aspects or makes and models. I had to send my guys to a minimum of 2 days technical training per year and of course new model realeases.
A lot of country dealers are multi franchised with a number of different makes for sales and service for survival unless
well established. We used to service about 130 cars a day with a staff of 50. I don't think that smaller dealers would be able to survive with only one franchise.
Regards
Rudi
AnswerID:
449344