Hema Navigator 5"

Hi Digger, you could go to Hema's website at www.hemanavigator.com.au/ where amongst other things you will find the phone number of (07) 3340 0000 to contact their Support Desk.

We had dramas with ours last year just after the 12 month mark. It did much the same as yours. We contacted them and they straight away said to send it in, they'd look at it.

Heard from them a few weeks later and they said 'Yeah, we think we can fix it, but it will be $110.". With the cost of the unit, we saw red and didn't reply straight away while we calmed down. We then got an rmail saying it was actually irreperable and they would sell us a new one at a discount since it was out of warranty.

That time I didnt wait to calm down but sent back an email saying I would respond after having spoken to consumer affairs about my right to an implied warranty and suggesting that we would escalate the situation. Next afternoon my husband got a phonecall fron them saying implied warranty is a grey area, good luk to us. Half an hour later we got a second phone call asking where we would like the brand new, replacement unit sent. It arrived a week later.