Hema Navigator 5"

Submitted: Saturday, Apr 16, 2011 at 10:26
ThreadID: 85652 Views:1768 Replies:2 FollowUps:2
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I'm having a bit of trouble with my unit. I travelled from Muswellbrook NSW to Forster NSW about 350k. On arrival I turned the GPS off for the night. Next morning I turned it on and went to Street nav and was told one or more resource files were missing. I've since returned home and have used the Route66 Sync software to reinstall files but no go. Anything else I can do?
Thanks in advance.
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Reply By: Member Al (Sunshine Coast) - Saturday, Apr 16, 2011 at 15:30

Saturday, Apr 16, 2011 at 15:30
Hi Digger, you could go to Hema's website at www.hemanavigator.com.au/ where amongst other things you will find the phone number of (07) 3340 0000 to contact their Support Desk.


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AnswerID: 451417

Follow Up By: Member - Greg S1 (NSW) - Saturday, Apr 16, 2011 at 15:39

Saturday, Apr 16, 2011 at 15:39
Thanks Al,
Tried that but having trouble with land line. Have sent the support team an email.
Will now wait. At least email got through.
FollowupID: 724035

Reply By: Livin On The Road - Tuesday, Apr 19, 2011 at 08:04

Tuesday, Apr 19, 2011 at 08:04
We had dramas with ours last year just after the 12 month mark. It did much the same as yours. We contacted them and they straight away said to send it in, they'd look at it.

Heard from them a few weeks later and they said 'Yeah, we think we can fix it, but it will be $110.". With the cost of the unit, we saw red and didn't reply straight away while we calmed down. We then got an rmail saying it was actually irreperable and they would sell us a new one at a discount since it was out of warranty.

That time I didnt wait to calm down but sent back an email saying I would respond after having spoken to consumer affairs about my right to an implied warranty and suggesting that we would escalate the situation. Next afternoon my husband got a phonecall fron them saying implied warranty is a grey area, good luk to us. Half an hour later we got a second phone call asking where we would like the brand new, replacement unit sent. It arrived a week later.
AnswerID: 451761

Follow Up By: Member - Greg S1 (NSW) - Tuesday, Apr 19, 2011 at 08:38

Tuesday, Apr 19, 2011 at 08:38
All sorted. Sent an email to Adele of ExploreOz and received a reply straight away. Unit will be sent back and fixed. Now that's what I call service.
FollowupID: 724375

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