gu patrol suspention fault

Submitted: Tuesday, Nov 18, 2003 at 23:15
ThreadID: 8615 Views:1383 Replies:10 FollowUps:14
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Hey guys!
We have a gu nissan patrol 2000 with a brocken spring mount as the weld on the mount had not penatrated the chassie which caused it to snap and forced up onto the brake and fuel lines above which then split the brake line we had no brakes.
We were very lucky we were not at high speed as we would have been in a lot of trouble.
we have it at a nissan dealer for a week and so far they have declined it they will not fix it they have not given me a reason yet.
As you could tell im a bitbleepoff with them and wont some answers.
I have been in touch with consumer affairs and writing nissan a letter does anyone have any sugestions as i could do with some help here thankyou i hope this does some good.....

Cheers.......
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Reply By: Truckster (Vic) - Tuesday, Nov 18, 2003 at 23:20

Tuesday, Nov 18, 2003 at 23:20
Contact Nissan Australia...
Dont bleep around with the morons at the dealership.. They are paid to screw you around.

Go directly to Nissan, dont pass go.. dont take any bleep .
AnswerID: 37756

Reply By: joc45 - Tuesday, Nov 18, 2003 at 23:28

Tuesday, Nov 18, 2003 at 23:28
Sounds like a safety issue, which should be addressed by Nissan regardless whether in warranty or out.
cdetails@nissan.com.au
Gerry
AnswerID: 37758

Follow Up By: ROLANDE - Tuesday, Nov 18, 2003 at 23:50

Tuesday, Nov 18, 2003 at 23:50
Kaos,
Many of these parts are welded by robot, it doesn't take much to knock them out of whack a little, (speaking from experience!), agree, find the Nissan customer service phone line, get the name of whoever answers and keep calling, FORD have a similar system which works very well.
ROLANDE
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FollowupID: 27356

Follow Up By: Truckster (Vic) - Tuesday, Nov 18, 2003 at 23:53

Tuesday, Nov 18, 2003 at 23:53
mass production.. could happen to any car, but I think Nissan should look closer to see if it is a serious issue..

Go and take lots of photos of it... Make sure the service manager knows you are taking photos, and ask for it in writing that they are doing nothing, the reasons, and on letter head, and demand it there and then. Dont take bleep .
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FollowupID: 27357

Reply By: Member - JohnR - Wednesday, Nov 19, 2003 at 07:59

Wednesday, Nov 19, 2003 at 07:59
Kaos, you have not said if it is a front or rear spring. I have heard of rear spring mounts allowing springs to be punching mounts out.

Local mechanic shot has bolted two steel bearrers over the top to make sure the carriers were in placefor Cape York trip this year, for their GU.

Sounds like a recall issuue for checking at the very least.
AnswerID: 37769

Follow Up By: Kaos - Wednesday, Nov 19, 2003 at 19:24

Wednesday, Nov 19, 2003 at 19:24
johnR

Hi mate thanks

It was the right hand rear mount that was faulty i will check out the bearrers idear
I will be pushing for nissan to do a recall on this model i hope we will see
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FollowupID: 27447

Reply By: Roly - Wednesday, Nov 19, 2003 at 08:12

Wednesday, Nov 19, 2003 at 08:12
let me guess?

drivers side rear? i know of another going recently

mine is also sitting low on that side nowadays so i'm going to be checking the mount before it snaps, its much easier to get it welded before it snaps.

Roly
AnswerID: 37772

Follow Up By: Kaos - Wednesday, Nov 19, 2003 at 19:26

Wednesday, Nov 19, 2003 at 19:26
how did u guess?
Please do check it out as it could be very dangerous
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FollowupID: 27448

Follow Up By: Roly - Wednesday, Nov 19, 2003 at 20:15

Wednesday, Nov 19, 2003 at 20:15
i know of a few that have done it already.....

also getting the $$ it cost to fix from a chassis shop that has "seen a few"

Roly
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Follow Up By: Goona - Thursday, Nov 27, 2003 at 15:43

Thursday, Nov 27, 2003 at 15:43
are we talking about the top or bottom mount?
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FollowupID: 28651

Follow Up By: Kaos - Thursday, Nov 27, 2003 at 22:57

Thursday, Nov 27, 2003 at 22:57
Goona
The top mount mate right hand drivers side....
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FollowupID: 28701

Reply By: Pete G - Wednesday, Nov 19, 2003 at 08:27

Wednesday, Nov 19, 2003 at 08:27
Kaos,

There is a web based reporting system that I have seen under the Federal Department of Transport.
Unfortunately it has been some time since I saw it and these departments are forever changing their web addresses. Either go in under the Fedeal Gov. Portal then to Dept of Transport or do a search on dotars.

Once you find the site complete the report form and hopefully the Dept of Transport will get onto their case. Some of the recalls make interesting reading. As your case has safety implications they should at least be receptive to your issue.

Please be aware that the Manufacturers go to some lengths to get on well with the regulators and that there are two types of recalls that get issued - Mandatory or Voluntary. The latter seems to be a bit of a favour for those who self report - a bit like the GU wheels saga (no general recall or alert has been issued but Nissan will replace them when they fail) whilst Honda had one recall because the sump plug might fall out. Makes one chuckle !!!

Pete G
AnswerID: 37774

Follow Up By: Goona - Thursday, Nov 27, 2003 at 15:45

Thursday, Nov 27, 2003 at 15:45
Peter,

What was the Nissan wheel saga all about? I had my left rear completely shear all the studs and was advised no warranty.
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FollowupID: 28652

Follow Up By: Pete G - Thursday, Nov 27, 2003 at 19:27

Thursday, Nov 27, 2003 at 19:27
Goona

This was the GU2 steel rims cracking. I think Roly can add some more. Instead of a general safety recall, Nissan are just replacing the busted ones. Your studs would be a separate issue to this one

Regards

Pete G
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FollowupID: 28674

Reply By: Roly - Wednesday, Nov 19, 2003 at 09:16

Wednesday, Nov 19, 2003 at 09:16
what suspension changes have you done to your car? how much offroad travel has it done?
AnswerID: 37779

Reply By: Member - Raymond - Wednesday, Nov 19, 2003 at 11:01

Wednesday, Nov 19, 2003 at 11:01
Hi Kaos
How much heavier springs did you fit to the rear.
When fitting the heavier springs to the Ute to carry the camper, I had the Nissan Dealer check that they were alright, apparently some of the aftermarket springs need the bump stops modified to stop the springs fully compressing and putting pressure on the spring mounts
Ray
AnswerID: 37792

Follow Up By: Member - JohnR - Friday, Nov 21, 2003 at 08:23

Friday, Nov 21, 2003 at 08:23
Raymond, just reading your post again and having just fitted longer springs I am intreested in the point you make about the bump stops. I wonder what other information you may have in regard to that. It has the potentail for interest in minimising damage.

It seems you may have a similar arrangement with a ute and camper.

john
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FollowupID: 27566

Follow Up By: Member - Raymond - Friday, Nov 21, 2003 at 18:54

Friday, Nov 21, 2003 at 18:54
Hi JohnR
I Have Koni shocks, King Springs and Polyairs fitted which handle the camper easily
Regards Raywanderin' in retirement. victor 2010
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FollowupID: 27612

Follow Up By: Member - JohnR - Saturday, Nov 22, 2003 at 08:38

Saturday, Nov 22, 2003 at 08:38
Ray,
There are a couple of things that particularly interest me there, I wonder if you could give me an appropriate number to call you on please. email meonvalley*@hotmail.com removing the star or sms on 0408 354 743.

Have you test weighed your setup?

Regards John
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FollowupID: 27628

Follow Up By: Member - JohnR - Saturday, Nov 22, 2003 at 18:49

Saturday, Nov 22, 2003 at 18:49
Ray,

thanks again for the info and sorry about the wrong number 0408 354 734, transposed sorry.

Thanks again
John
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FollowupID: 27666

Reply By: Member - Bradley- Wednesday, Nov 19, 2003 at 12:30

Wednesday, Nov 19, 2003 at 12:30
Robotic systems can get out of whack easily, just look at the problem hyundai had with their excell which had a lack of spot weld penetration and they didn't pick up on it for months meaning thousands of units recalled.

Deal only direct with nissan head office and it may be worthwhile to get a independant engineer to inspect and verify a substandard welded joint due to lack of penetration. You could also get a mobile NDT (non destructive testing ) unit to come and x-ray the offending areas . but this will cost money that you shouldn't have to spend. Hassle Nissan for a replacement car for the time yours is with them, as they will take their sweet time about it.

Tell them you are going to get an independant certified inspection as this may shake them up, also contact your state motoring organisation. Federal office of road safety may also be interested.
This is a major safety issue and fault and nissan should treat it as such. Good luck and keep us informed with how you go. BradMoo... everyone knows what a Jackaroo looks like :-)
AnswerID: 37798

Reply By: diamond(bendigo) - Wednesday, Nov 19, 2003 at 13:39

Wednesday, Nov 19, 2003 at 13:39
i recently had a new navara(20000 ks) in for a wheel alignment and noticed all the welds where the front cross member joins the chassis had been welded while the welder was out of gas.told the customer who went to local nissan dealer to see about getting it welded up and nissan dealer said our engineers looked at it and said it should be ok dont worry about it.
customer came back for alignment and told me what they said.
how many small coountry dealers have nissan engineers working for them. get on to nissan australia.
havnt heard back from him yet.back by popular demand
:-)
AnswerID: 37803

Reply By: Fenno - Wednesday, Nov 19, 2003 at 14:22

Wednesday, Nov 19, 2003 at 14:22
I put a post on here a couple of weeks back about a similar problem with my GU sitting down on the drivers side front and rear by 35mm compared to the front and rear passengers. The chassis looked straight and the general consensus was mass production problem. I will be making sure now however that it is welded properly. At this stage to fix the problem I am having some spacers made up to sit on top of the springs to pick the height up. The drop on the drivers side was leading to a bit of left hand pull in the steering which I am led to believe was probably due to difference in trailing arm height from the sagging drivers side.
AnswerID: 37811

Follow Up By: Truckster (Vic) - Wednesday, Nov 19, 2003 at 15:13

Wednesday, Nov 19, 2003 at 15:13
"I am having some spacers made up to sit on top of the springs "

ARB sells them, dont bother making them up!
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FollowupID: 27419

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