Retraction

Submitted: Saturday, May 14, 2011 at 21:33
ThreadID: 86287 Views:4440 Replies:10 FollowUps:11
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i would like to retract all comments made by me in relation to the company that was mentioned by me in the heat of the moment and i would also wish to aplogise for any inconvienence caused to this company. It was not my intention to cause any harm to the company concerned, i will be more careful in the future.
Sincerely
Nugget5255
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Reply By: Member - MUZBRY(Vic) - Saturday, May 14, 2011 at 22:39

Saturday, May 14, 2011 at 22:39
Gday
What brought this on Nugget? someone ring you ?


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Reply By: Shaker - Saturday, May 14, 2011 at 22:55

Saturday, May 14, 2011 at 22:55
Personally I think unsubstantiated posts denigrating suppliers or services should be banned on this site.
It's good to see a retraction.
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Follow Up By: garrycol - Sunday, May 15, 2011 at 15:07

Sunday, May 15, 2011 at 15:07
Then the same should be made of positive comments. If only positive comments are made then potential customers may be making decisions based on incorrect information put up on this site.
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Reply By: blown4by - Saturday, May 14, 2011 at 23:14

Saturday, May 14, 2011 at 23:14
None of my business really mate but if you are telling the truth and simply warning others about your experience I don't see you have a case to answer. It is what is commonly known as "Freedom of speech" which wars have been fought over and many good Aussie have died for. Sound like the mob you dealt with are bit too sensitive and need to toughen up. I could tell you plenty of instances of non compliant equipment exhibited at that show from WA, Overseas and over East and unfortunately most will not find out untill the have parted with their money.
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Follow Up By: Gone Bush (WA) - Sunday, May 15, 2011 at 08:26

Sunday, May 15, 2011 at 08:26
If you researched the real legal status of "free speech" in Australia you would find that we don't have any.

Our laws bare no resemblance whatsoever to the US laws, on which you are basing your assumption.

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Follow Up By: blown4by - Sunday, May 15, 2011 at 11:46

Sunday, May 15, 2011 at 11:46
Gone Bush I respect that you have the right to an opinion even though I do not share the same view. There have been plenty of instances shared on this forum regarding services and goods that have fallen short of the mark. Just read the posts about the ZD30 engine for start - I should know I own one. What about others experiences with certain brands of tyres, lights, etc, etc. Your mention of my knowledge of the US laws is your assumption as I know nothing of their legislation. When the day comes that we cannot convey to others a factual account of a Companies failure to honour an undertaking or relay to others our personal experience with a particular product then we have lost a fundamental right. Just Google any product you can think of. The fact that the owners of this forum may choose to remove a brand name from a post for fear of legal retribution or advertising affiliation with a product as is their right to do so and is another matter altogether.
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Follow Up By: Jarse - Sunday, May 15, 2011 at 22:11

Sunday, May 15, 2011 at 22:11
Gone Bush is correct in the fact that we have neither a bill of rights nor freedom of speech in Australia.

The reality is that if an individual or company feels aggrieved by something written on a public forum, they have the right to litigate against the operators of the board, regardless of whether what is written is true or not.

I've seen legal proceedings commenced against 2 other boards that I frequent. In both instances the owners were required to hand over information identifying the offending posters, or face fighting the claim themselves.

No prizes for guessing what they had to do

So don't think that you can hide behind a pseudonym.

The outcome was that the posters had to make public apologies, and the owners of the boards subsequently adopted a "no bad press" policy, banning any "naming and shaming" of businesses, whether they deserved the criticism or not. Good for the businesses, bad for us consumers.
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Follow Up By: Gone Bush (WA) - Sunday, May 15, 2011 at 22:21

Sunday, May 15, 2011 at 22:21
Cheers Hugh....

I'm glad I ain't too scared to be lazy
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Follow Up By: Rob! - Monday, May 16, 2011 at 10:42

Monday, May 16, 2011 at 10:42
That's correct, Australia has no "freedom of speech" laws nor a bill of rights. The only people that can "express" themselves freely without fear of prosecution are members of parliament, and only when they are in parliament.

R.
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Reply By: Member - Ed C (QLD) - Saturday, May 14, 2011 at 23:20

Saturday, May 14, 2011 at 23:20
So, What size (L x W) is the panel you purchased?

Thanks,

Ed C

:)


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Reply By: Wilko (Parkes NSW) - Sunday, May 15, 2011 at 07:52

Sunday, May 15, 2011 at 07:52
Hi Nugget,

What company was it so we can all hate them too ; )

Cheers Wilko
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Follow Up By: Bonz (Vic) - Sunday, May 15, 2011 at 09:28

Sunday, May 15, 2011 at 09:28
Wilko the Company name was removed at the request of the Company. Its mentioned inthe original post by EO Management.
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Reply By: Member - DAZA (QLD) - Sunday, May 15, 2011 at 09:20

Sunday, May 15, 2011 at 09:20
You have to be very carefull re: complaining on forums and naming businesses, I made a comment on a Travel Forum about a Caravan Park, and shortly after it changed hands and the new owners fixed things up and the comment was still there for all to see.

In the heat of the moment I didn't think.

I quickly had the comment withdrawn.

Cheers
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Reply By: Member - Josh- Sunday, May 15, 2011 at 10:19

Sunday, May 15, 2011 at 10:19
I have no problem with naming companies that do the wrong thing, I've done it myself. But I think there leads to be more openess in what is done.
Firstly if posting a complaint the poster should have their name displayed not a screen name. If your willing to name the company being willing to name yourself.
Secondly if the company does the right thing the poster needs to make sure everyone knows.
Thirdly Nugget5255 has retracted his comment with no explanation. Did they solve the problem, ask/tell him to remove the comment, or was it nugget5255 that made the mistake in the first place.
If you name a company for poor service, let people know the outcome.
I dealt with a company (I won't name them lol) I had problems with. I finally got onto the manager who didn't know what this guy was doing. The manager sacked the guy I was dealing with and solved my problem. He didn't know this guy was doing what he was. The manager was very sorry and very helpful. It wasn't the companies fault. They put a manager in place to do a job and he didn't. So it's not always the companies fault (usually is but not always). Good service is a dying breed.

Josh
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Follow Up By: blown4by - Sunday, May 15, 2011 at 11:53

Sunday, May 15, 2011 at 11:53
Don't disagree with what you say but would like to make the point that the "Company" consists of a group of people who work there and the Owner or CEO is responsible for anything done by their employees. The buck stops at the top! Have to agree with Shaver - go straight to the top if you don't get satisfaction with the counter jumpers.
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Reply By: Shaver - Sunday, May 15, 2011 at 11:24

Sunday, May 15, 2011 at 11:24
Some years ago I had a problem with a product from a well known Company that makes top of the line Driving & Hand held spotlights. It was a spotlight that was getting water into the lense when left out in the rain overnight. On ringing the Company the person was arrogent & informed me to buy a underwater one if I expected it to be fully waterproof. After writing a letter to the owner about his point of contact to the public & the damage he was doing to customer relations he replied very promptly to me. It had been the Storeman that was answering the warranty claims & after my complaint he was immediately sacked & he thanked me for my concern & a new light would be sent out ASP. So it may seem it as if the company is at fault when in fact you may have a lax employee. I always find it is best to go to the top with a problem !
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Reply By: True Blue - Sunday, May 15, 2011 at 13:57

Sunday, May 15, 2011 at 13:57
Maybe in future we could give them some sort of rating for these companies when we mention them in our threads.

Instead of praising them, or otherwise, maybe we could mention for e.g.

....and I found dealing with ABC Trading P/L (2/10).

The 2/10 being our overall personal rating after dealing with them.

Would we be allowed to do this I wonder ??

Just a thought.

True Blue.
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Follow Up By: Member - Josh- Sunday, May 15, 2011 at 20:12

Sunday, May 15, 2011 at 20:12
Problem is true blue this gives no indication of the problem or reason for being un happy.
I had a customer return with a product they were not happy with. I offered a full replacement and she told me she did not want a replacement. I offered a full refund, her reply was "get stuffed". As she left she told other customers not to buy from us.
She had assembled the item incorrectly and in doing so damaged it. So the fault with the product was not ours, we tried to fix the problem at our expense. She refused all offers but still felt the right to bag us. If she posted on here her expirience from her point of view, everyone would bag our company, even though it's not our fault. If naming and complaining about a company the facts need to be given honestly.
It will only be a matter of time before naming and shaming companies is banned from here if people aren't honest with there comments and responses.

Josh
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Reply By: workhorse - Sunday, May 15, 2011 at 21:01

Sunday, May 15, 2011 at 21:01
I had dealings with this same company over 120W solar panels that turned out to be 80W panels. I made contact via email and was offered a full refund or an additional panel to make up the 40W difference or a full replacement 120W panel including free return and courier delivery.
I've been in business for over 30 years and the difference between a good and bad supplier is what they do AFTER you register a complaint with them. To me they were courteous, apologetic and efficient in correcting the error. So much in fact I bought another one from them for a friend.
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Follow Up By: Member - Josh- Sunday, May 15, 2011 at 21:10

Sunday, May 15, 2011 at 21:10
Agree fully, everyone makes mistakes. How they deal with it determines their credibility.

Josh
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Follow Up By: Member - Ed C (QLD) - Sunday, May 15, 2011 at 21:51

Sunday, May 15, 2011 at 21:51
The pertinent issue here is,

How many people receive these incorrectly (fraudulently IMO) labelled panels, and take them at "face value", simply unaware that their 120W labelled panel is really an 80W panel ?
(and wondering why their so-called "120W panel" is not living up to expectations)..

Said company is known to have been doing this for some time (yes, they "tried it on" with me too), so one would have to be very naive indeed to believe that it is an "honest" mistake..

They most certainly won't be getting any more of my money!!

:)

Confucius say.....
"He who lie underneath automobile with tool in hand,
....Not necessarily mechanic!!"

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