Retraction

Gday
What brought this on Nugget? someone ring you ?

Personally I think unsubstantiated posts denigrating suppliers or services should be banned on this site.
It's good to see a retraction.

None of my business really mate but if you are telling the truth and simply warning others about your experience I don't see you have a case to answer. It is what is commonly known as "Freedom of speech" which wars have been fought over and many good Aussie have died for. Sound like the mob you dealt with are bit too sensitive and need to toughen up. I could tell you plenty of instances of non compliant equipment exhibited at that show from WA, Overseas and over East and unfortunately most will not find out untill the have parted with their money.

So, What size (L x W) is the panel you purchased?

Thanks,

Ed C

:)

Hi Nugget,

What company was it so we can all hate them too ; )

Cheers Wilko

You have to be very carefull re: complaining on forums and naming businesses, I made a comment on a Travel Forum about a Caravan Park, and shortly after it changed hands and the new owners fixed things up and the comment was still there for all to see.

In the heat of the moment I didn't think.

I quickly had the comment withdrawn.

Cheers

I have no problem with naming companies that do the wrong thing, I've done it myself. But I think there leads to be more openess in what is done.
Firstly if posting a complaint the poster should have their name displayed not a screen name. If your willing to name the company being willing to name yourself.
Secondly if the company does the right thing the poster needs to make sure everyone knows.
Thirdly Nugget5255 has retracted his comment with no explanation. Did they solve the problem, ask/tell him to remove the comment, or was it nugget5255 that made the mistake in the first place.
If you name a company for poor service, let people know the outcome.
I dealt with a company (I won't name them lol) I had problems with. I finally got onto the manager who didn't know what this guy was doing. The manager sacked the guy I was dealing with and solved my problem. He didn't know this guy was doing what he was. The manager was very sorry and very helpful. It wasn't the companies fault. They put a manager in place to do a job and he didn't. So it's not always the companies fault (usually is but not always). Good service is a dying breed.

Josh

Some years ago I had a problem with a product from a well known Company that makes top of the line Driving & Hand held spotlights. It was a spotlight that was getting water into the lense when left out in the rain overnight. On ringing the Company the person was arrogent & informed me to buy a underwater one if I expected it to be fully waterproof. After writing a letter to the owner about his point of contact to the public & the damage he was doing to customer relations he replied very promptly to me. It had been the Storeman that was answering the warranty claims & after my complaint he was immediately sacked & he thanked me for my concern & a new light would be sent out ASP. So it may seem it as if the company is at fault when in fact you may have a lax employee. I always find it is best to go to the top with a problem !

Maybe in future we could give them some sort of rating for these companies when we mention them in our threads.

Instead of praising them, or otherwise, maybe we could mention for e.g.

....and I found dealing with ABC Trading P/L (2/10).

The 2/10 being our overall personal rating after dealing with them.

Would we be allowed to do this I wonder ??

Just a thought.

True Blue.

I had dealings with this same company over 120W solar panels that turned out to be 80W panels. I made contact via email and was offered a full refund or an additional panel to make up the 40W difference or a full replacement 120W panel including free return and courier delivery.
I've been in business for over 30 years and the difference between a good and bad supplier is what they do AFTER you register a complaint with them. To me they were courteous, apologetic and efficient in correcting the error. So much in fact I bought another one from them for a friend.