Thursday, May 19, 2011 at 13:51
I hope your friend can influence Ford to do something positive about their
Ranger cruise control issue!
Unfortunately I'm having less than satisfactory service from Ford Australia.
Purchased my PK XLT crew cab in November 2010. The day I picked it up I was told that the cruise control (CC) wasn't fitted because there were none available. Was told that when it was available the dealer would contact me to arrange fitment. This did happen about 4 weeks later and the CC was fitted.
About 3 weeks later I received a recall notice from Ford requesting that I return the vehicle to the dealer in order that the CC be disabled. This was done in January 2011.
3 months passed without any communication from Ford or my dealer - so I did the online 'contact us' on the Ford Australia website, to try and find out any updated news regarding the disabled CC.
The customer service section responded fairly quickly via both email and phone.
After a number of emails, phone calls and visits to my dealer they now have come up with 2 options.
1. Wait until the first half of 2012 (a year or so) and then Ford may have a fix. If I chose this option they have offered the next logbook service for free as a sweetener. Although not mentioned I assume this would only be the labour content - and not parts. Who knows.
2. Return the vehicle to the dealer who will completely remove the Ford CC an arrange a $900 refund. This could be put towards me having an aftermarket CC fitted.
The second option sounded acceptable to me until I found that they would not be reinstating the steering wheel shroud to 'original condition'. When the CC was fitted they holesawed a large hole in the shroud to fit the switch. It is a very rough 'daggy' job - not only on
mine but all the others I have seen as
well. Ford intend to simply put a large grommet into the hole, which means fitting another brand would be difficult or impossible - asside from looking poorly finished.
More phone contact with the CSA's put me in touch with a very rude lass who kept talking over me and the bottom line is "Ford will NOT be reinstating the steering wheel to original condition" .
So I have the option of waiting a year for a fix that may never happen or accept the vehicle will have a daggy hole in the side of the steering wheel.
Thoughts anyone ???
... follow the thread on the Ford
Forum here
There are other posts and forums on the same
Ranger cruise control issue on the Australian 4WD action
forumHere
FollowupID:
727708