New Van, Great Service

Submitted: Thursday, Aug 11, 2011 at 11:13
ThreadID: 88403 Views:2180 Replies:4 FollowUps:1
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G'day All, I just thought I would share some great service recieved, as we are all quick to bag a company, we should be just as quick to appreciate the good..
Serena and I just picked up our new Roadstar limited edition, from Albany Toyota, and the service could not have been any better. From the Pre sales, with emails and phonecalls floating back and forth, always making sure we had enough info, and keeping us updated with delivery once we decided to purchase. Then They delivered it to a powered site for us at a local caravan park, and helped us get set up, then spent a good couple of hours with us going over how everything works, and making sure everything was right. The fella that was helping us then came back each day over the next few days to make sure everything was ok, and then even helped us out when we were about to leave town and our battery in the Toyota died. I would highly reccomend them to anybody that is looking at a new Van.
In our whole search for new vans and Camper trailers we had great diffucluty getting prices, information, and anything other than a brochure in the mail, this mob really were the stand out and really helped our decision from day one.

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Reply By: Member - Tony H (touring oz) - Thursday, Aug 11, 2011 at 11:32

Thursday, Aug 11, 2011 at 11:32
Hi Al,
Good story, great to hear of a company doing the right thing & looking after their customers
Insanity doesnt run in my family.... it gallops!

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Reply By: Baz&Pud (Tassie) - Thursday, Aug 11, 2011 at 11:56

Thursday, Aug 11, 2011 at 11:56
We were in WA a couple of years back and the cruiser needed a service, we rang the dealer you have mentioned and they couldn't do enough for us, the vehicle was serviced and back in our hands within two hours of us making the phone call.
Go caravaning, life is so much shorter than death.

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Reply By: Member - Bruce T (SA) - Thursday, Aug 11, 2011 at 14:46

Thursday, Aug 11, 2011 at 14:46

That's really good information especially for other travellers but more importantly for you.

Good to hear.
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Reply By: Rockape - Thursday, Aug 11, 2011 at 17:26

Thursday, Aug 11, 2011 at 17:26
good to hear a positive story and a good outcome.

There are some great businesses out there and it is good to see someone recognizing it. They are the ones that get the local repeat business as well, they also survive when things get tough.

Hope your new van does all you ask of it.

Have a good one,

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Follow Up By: Member - Bill B1 (NSW) - Thursday, Aug 11, 2011 at 18:07

Thursday, Aug 11, 2011 at 18:07
Hi all,
I too have had dealings with Albany Toyota and their Parts division is one of the best for service and follow up contact you will find in Australia.
I have had dealings with a few now and would not hesitate to send anyone to Albany.


Bill B

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