Lost Window Jayco Sterling

Submitted: Saturday, Aug 13, 2011 at 14:31
ThreadID: 88449 Views:4340 Replies:4 FollowUps:4
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Hi All,
Lost the outer window in my Jayco Sterling 2008 Model Caravan (21 foot full hieght). I have read a few posts on this and it seems it has happened to a few of you before. I understand that I may need to put heavier duty rivets in the window stays. Anyway the main point of this post is to find out the cheapest way of fixing this. I have insurance but I will loss my no claim bonus, and have been quoted an unbelieveable price from Jayco to fix it. From what I have been told I will need to buy a complete new window, just to get the outer piece......can anyone verify this ? I think it is a Camec window and wondering if anyone new how hard it would be to install myself if I just bought it direct from Camec.
Any help on this would be greatly appriciated.

Thanks in advance,

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Reply By: CSeaJay - Saturday, Aug 13, 2011 at 16:58

Saturday, Aug 13, 2011 at 16:58

Mate been though this thing before not wanting to loose the no claim bonus
But at the end of the day, this is why you have insurance. Use it, and fix the BEST way not the CHEAPEST
AnswerID: 462506

Follow Up By: Robian - Saturday, Aug 13, 2011 at 21:09

Saturday, Aug 13, 2011 at 21:09
Had not even "lost" the window from the poptop, just needed repairs, but they quoted for and did replace the window at a cost to the insurance comany of some $2250. I really think the price was inflated but the insurance inspector even noted that they had not costed something and OK'ed a higher price!!! agree with Blake it's not really worth the drama over the no claim bonus.
FollowupID: 736318

Reply By: snoopyone - Saturday, Aug 13, 2011 at 21:04

Saturday, Aug 13, 2011 at 21:04
Have seen a few vans driving along with windows flapping.

Usual reason is not pushing the locking clips past the little bump that holds it locked.
It then works loose with the flexing of the van.

Happened to us once and luckily we noticed it in the mirrors.

Always checked twice after that.
AnswerID: 462521

Reply By: Member - Brian R (WA) - Saturday, Aug 13, 2011 at 22:34

Saturday, Aug 13, 2011 at 22:34
Hi Guys

I might have the wrong angle .....however....I really feel that we shouldn't be paying lots of dollars when this sort of thing happens. I would get back to Jayco and the supplier of Camec and let them know that the outcome of your problem will be shared with other Exploroz members so what are they prepared to offer????
AnswerID: 462525

Reply By: QLD Blake - Sunday, Aug 14, 2011 at 17:26

Sunday, Aug 14, 2011 at 17:26
Thanks everyone for your replies.

I'm going to try and go through Camec and see if they can supply a new window, if it is below the cost of my excess. Otherwise I agree.....thats what insurance is for !
I hate greating ripped and would like to use the power of "ExplorOz" but from all the articles I read about Jayco, there after sales service and advice is one of the worst in the industry and I really don't think it would make any difference. I think Jayco are a good product for the price, but your in trouble if something goes wrong.

Thanks again,

AnswerID: 462582

Follow Up By: Crammo - Sunday, Aug 14, 2011 at 23:00

Sunday, Aug 14, 2011 at 23:00
Disagree about the comment above about Jayco service. Our experience is that they go well beyond their warranty obligations.

We are the third owners of our 2007 Sterling. A couple of months back we had troubles with our electric awning, it wouldn't roll up. At the time we were in Tom Price in WA.

I called the Jayco factory in Melbourne and they agreed repair the awning at their cost at the first opportunity. It was repaired at Geraldton, the nearest service agent heading south a few weeks later. What other manufacturer would cover their product when it is more than 3 years old, and on its third owner?

Have heard many other instances of this kind of treatment by Jayco on other forums as well.

FollowupID: 736420

Follow Up By: BrigalowO - Monday, Aug 15, 2011 at 07:30

Monday, Aug 15, 2011 at 07:30
I don't own a Jayco, but agree totally with Brian, and I am a great admirer of them as a good corporate citizen, especially regarding warranty obligation.

I would be very surprised if you couldn't get a replacement direct from Jayco, why don't you ask them?

Why not try an independent caravan repairer? Those covers are available separately, as we had one damaged in a hailstorm (blew off) and the repairer sourced a new one from somewhere.
FollowupID: 736441

Follow Up By: QLD Blake - Monday, Aug 15, 2011 at 19:00

Monday, Aug 15, 2011 at 19:00
I have asked Jayco about the window directly (I won't name which dealer) and they had a very poor attitude and bassically weren't really interested in dealing with me.
I understand that there are many Jayco dealerships across Australia and the service obviously is better at some then it is at others. I was reading a product review forum and they also had a poor rating on Jayco after sales service. view athttp://www.productreview.com.au/p/jayco-camper-trailer.html
I'm not against Jayco, in fact I quite like my Caravan, although it would be nice if I was treated like a valued customer after I drive out the door with my new van.

FollowupID: 736493

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