Uniden UH015SX Factory Reset & Receive Fault

Submitted: Sunday, Sep 18, 2011 at 18:21

ThreadID: 89100 Views:35573 Replies:4 FollowUps:5

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Tonyfish#58

For the last 4 weeks my UHF - Uniden UH015SX seems to be stuck in receive mode. I can Transmit but can not receive. The S/RF Signal Strength bars are always showing.

I worked out how to do the Factory Reset - You hold down the HOLD & POL Buttons at the same time while turning the unit on - The unit then goes through a reset - You then turn the unit Off and then On as normal and it is reset to the factory settings.

This did not fix the problem - Anyone else had this issue? - I did find one thread online where this question was asked, but it had no answer.

I have emailed Uniden as the unit is still under warranty - Will advise of this outcome in due course

Regards Tony

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Reply By: Member - Jerry C (WA) - Sunday, Sep 18, 2011 at 23:01

Reply By: snoopyone - Monday, Sep 19, 2011 at 08:48

Reply By: Tonyfish#58 - Wednesday, Oct 05, 2011 at 19:46

Wednesday, Oct 05, 2011 at 19:46

Update on this issue

I received a phone call from Uniden and they said they could find nothing wrong with the unit. I advised that it would not receive any signals and it was indeed faulty. I was told they would have another look - That was a couple of weeks and a half ago.

Today to my utter surprise/dismay I relieved a Warranty Rejection Notice or Quote to Repair in the Mail. It stated I had to pay $55.00 for repair and return.

The reason for charging for the repair was noted as "Unit requires replacement of faulty discreet component"' (I think they meant Discrete)

I purchased the unit in June 2010 and it states it has two years warranty, which means it was under warranty until June 2012.

So now I have to waste time and money doing the call to Uniden and wait on hold for quite some time. I asked "Please advise as to why I am being charged for this repair?"

The reply is that your unit is no longer under warranty - I suggested they look at the receipt and the stated warranty period for what I had purchased...

I received a "Oh sorry for that", we will get it repaired and returned to you. ASAP - I wonder if this is the standard ploy to get payment when not warranted?

Will post when unit is returned to see if it all finished up peachy :-)

Cheers Tony

AnswerID: 466862

Follow Up By: Robin Miller - Wednesday, Oct 05, 2011 at 20:16

Wednesday, Oct 05, 2011 at 20:16

What I have sen happen is that a knock or similar detunes the the FM detector making the unit appear to constantly receive a signal.

In the "good old days" you could tweak up the coil in the quadrature detector circuit and problem fixed , I believe now that this section of circuit is a fixed ceramic type resonator operating of the end of the detector IC and essentially its cheaper to replace the whole unit.
(had one replaced free)

Robin Miller

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FollowupID: 740994

Follow Up By: Member - Boobook - Thursday, Oct 06, 2011 at 06:18

Thursday, Oct 06, 2011 at 06:18

Tony

A friend had one, and it was about 8 months out of warranty.

LOTS and LOTS and LOTS of Unidens have the exact fault you describe.

My friend lives in the bush so I said I would follow it up for him. When I called Uniden and said it has a receive fault they interupted me and said "yeah lots do that, send it back post paid and we will probably fix it for free."

2 weeks later I got an invoice for $80 to fix it. Then 5 days later got the unit back under warranty before I paid.

Push the issue and they will do it for free, I am sure. Tell em you read that lots have this issue.

FollowupID: 741014