VKS 737

Hi,
I agree, it shouldn't matter a damn what bank it came from, the funds will show up in their account along with the reference...... Unless... your bank did not transfer the funds to VKS's bank along with the reference... (even though they took the money out of your account).
regards

Hi to The Explorer & Fred B, Thanks for the reply. On the 9th of December I received an E Mail from VKS 737 stating that on my receipt (Which states transfer to VKS 737 Bank account S A has gone through) I failed to put a bank reference in the "To Payee section" although I realise that was an omission on my part I would think that with 8 years membership & other details provided my radio useage would be permitted but I did make the error & there were probably numerous other payments/renewals from members & it is probably an admin nightmare. On the receipt of payment from my bank it included payment into the account number........belonging to VKS 737. So until I can prove payment ....sorry, until Bank S A notify VKS 737 that the money is in their account & that it matches my bank details as provided by me....I am looking for a "Paddle"!!! I was told I could pay it again & when my previous payment clears that will pay for 2013 membership. I declined due to financial restraints....so I am just waiting.....2 mths & waiting.

Hi

Sounds like a mini nightmare. Would have thought the bank would act a bit faster..and that maybe VKS could be a bit more understanding. I would assume you could still use your radio for listening and for an emergency so all is not lost.

Good luck.

Cheers
Greg

They should be reconciling their accounts monthly so if the money is in the account then they need to find where it came from, a call to their bank will clear this up - I do this all the time and cannot properly reconcile the month until I do this.

Go online, get the payment detail, call your bank and ask if the funds have been transferred to the correct BSB & Account #, after that it is VKS737 problem with their bank that they need to sort out.

It is a real shame that a simple matter like this tends to blot their otherwise exceptional service.

Hi

What a lot of tripe for a small problem.

VKS need to get over it and get on to doing what they do best , provide a great service for outback travelers.

What ever happened to " she'll be right " it will sort it's self out and common sense.

It's not exactly a multi-million dollar business we are talking about , more a great service . And yes, as a business owner I understand every thing has to be payed.


Cheers Teza

I think VKS737 needs a shake up , in a number of small ways they remind me of a club trying to meet every possible rule to beyond the letter.

Even the wording of some of there stuff is a bit unfriendly.

They seem to lack common sense discretion , or maybe its that its all done by committee.

In cases like this a simple internal procedure to say extend membership for a month while things get sorted out would go a long way.

Totally Agree , I Have Had The Same Problem Over The Years.

I paid twice one year ( because of the antiquated payment system) and the following year got struck off despite the acknowledgement that I had already paid. I immediately lost my call sign which I had almost since VKS 737 started. I think they ought to lighten up a bit. License renewal with ACMA is far easier, and thats a government agency!

Thanks Robin, Allan & Kruzer for the responses. I would like to say that I am not on a "Belt up" VKS 737 I am merely posting a situation that I am in. I have my views but will not ramble on. VKS 737 have volunteers who donate their time for a reason. Allan you are correct, my money was transferred from Victoria Police Credit Co.op. The money has gone into VKS 737 account. Their account number was stated on my receipt & I am sure if it was incorrect Mary would have picked it up....I am sure of that. I have had numerous e mails with Mary about this problem and as of the 5th January,2012 I have been notified by her that;

No further information at this point in time. Once we are advised by the bank we will be in touch with you.

Thank you.

Regards

Mary Charles I Administration Assistant

Spoke to the man in charge & I am still NOT ALLOWED to use my radio....even though I have proven who I am....sent them a copy of my payment receipt....also proof that the money has gone into their account....this has been verified by my bank. According to VKS 737 they have changed bank I beklieve Westpac now control Bank S.A. & Steve JOHNSON tells me that it could mean trouble for 737 if the auditors find that there is a payment but not aligned to a certain member. This has now been 3 months and the whole situation is ludicrous. I have been a member for 8 years and it appears the attitude is if you don't like.....pay again this time by cheque & when they receive the payment all will be well. My double payment (If they find the first one) will pay for next years licence. I asked "What after 12 mths you don't find my payment?" Answer "You will have to pay again." I am seeking legal advise & yes it may cost me my licence/membership but this antequated system is a huge disappointment to an otherwise good service. So DO NOT PAY BY INTERNET BANKING send a cheque by pony express!!!!

HF usage is dropping and Satphone use is increasing nonsense like this is not going to help their cause.
We're only talking about $100 aren't we !
BS

Yes about $100...I have had dealings before with VKS737 in a professional field & feel let down that my integrity has been not questioned, but NOT accepted. They could easily say, "Robert, your licence is valid. We will find your payment" "Use your radio" There are "Others" out there who are in the same boat as me. I will be taking this further through South Australian legal authorities, consumer affairs the Ombudsmen whoever....it won;t be costing me anything. This is so dumb it is ridiculous.....how many thousands of VKS members paid on the same day as me? I have told Steve Johnson, I want 12 months membership from the date my payment is accepted by VKS 737 because this delay has cost me months of non radio use.....his answer. "All licences are activated and end on the same date....it's the same for everyone" I felt the care factor.....zero. Stay tuned

Hello Dave L1, I am interested to know how you obtained my first name...are you a member of VKS737 & representing them as spokes person or just an individual who can access certain information? Should I comment about you being disappointed about my posts....I think not. You don't clearly state facts Dave L1, what has my mobile number got to do with anything? VKS 737 have all my private details but do you mean my VKS737 user number Mobile....?
My error in processing my payment was during the actual application is debiting the money from MY banking system... it has a place for a reference for MY records as to whom I am paying as a second reference.....I filled out VKS737's renewal form,attached my receipt of payment (from my bank) and sent it off. This is their (or your) system not mine. My reference as per the bottom of the form which you would be familiar with has a request for user name ie....Mobile----- I put my details there. My bank receipt printed PC Easynet.....there is no Westpac or ANZ,CBA or NAB status stated....PC Easynet as someone else who posted on the forum stated is Victoria Police Association Credit Co.Op. You seem to know a great deal about VKS737 especially when quoting renewal figures,dates etc....why not be a proactive person & put pen to paper or pick up the phone & suggest a better administration system....now I mean the system NOT the personnel. A B Pay system with a biller code and reference number would alleviate the numerous misplaced & hard to find payments that seem to be floating out there in the South Australian atmosphere!! A reference number could be a member's mobile call sign or user name like....mobile 123!! a unique reference number applicable to ONE person That would then make the payment easily traceable & accountable. I was advised by Steve Johnson that I could pay a second payment and when my first payment is found it would then be accepted/processed as my 2013 payment. When I put it to him that this had happened to a member on this forum & that he had lost his call sign & suffered frustration & what would happen if my original payment was not found....there was no solution...I would be "deemed" as having not paid!! So I would still be out of pocket!! I know they must match up my payment with their licence allocated to me. They will not accept that my money is in their account although my bank & I have supplied proof that it is. You tell me, what else can I do....it has now been 3 months since my payment....I wonder how many thousand other VKS737 members paid their fee on the same day & time as me.

"They could easily say, "Robert, your licence is valid. We will find your payment"" -

perhaps from one of your replies above. I imagine that the "mobile No" Dave L1 is referring to is your VKS call sign in full - i.e Mobile 2114 (mine)

Cheers

John

NTVRX

If you look at your own post to BS 1 above you will see that you used the name Robert in your example. I would guess that Dave L1 used the that name. One could say then that you yourself told us.

I always use my name as a courtesy. I do not understand why the first name is so sacrosanct. It is so reminiscent of the CB days when a lot of CBers used quite childish "chookie" names. But each to hiw own. I feel uncomfortable using NTVRX for example. I would much rather use Robert etc. And then thousands go on Facebook, not me as I opted out, and use their full name.

Phil

Robert (assumed)

I must agree with further words that Dave added. A little thought would tell from past transfers and payments that the receiver has to identify your one payment from hundreds. Following on from that would normally be the thought "What can I do to make this easier. I know I will put my name or something that identifies ME from all the others. Hmm My callsign!!" Sorry about the simplistic way I put that but therein lies the problem. Firstly you did not follow direct instructions and secondly you were not think of the receiver at all.

Sorry mate, but you slipped up and may this be a lesson well learnt. How would you feel is you had done something similar with the electricity payment.

Phil

Hi

Two issues here

1. NTVRX (AKA Robert) not following recommended procedure when submitting payment; and

2. The way VKS appear to be handling the situation.

I think NTVRX has accepted his error so probably no need to dwell on that one.

It is just slightly perplexing to outsiders what the real probelm is at the VKS office...though we haven't heard their side of the story. No need to say he should have done this, he should have done that - message received. Question now is why cant the problem be solved with about 5 or 10 minutes of what I would have thought would be an easy investigation by way of phone call to a bank or via internet bank account search (by VKS)? Got me confused.

Cheers
Greg