VKS 737

Submitted: Thursday, Jan 05, 2012 at 17:57
ThreadID: 91030 Views:2848 Replies:6 FollowUps:17
This Thread has been Archived
Hi Everyone & happy 2012, Just a heads up for those who are VKS 737 member & who maybe in the future about to renew their membership/licence. Make sure you place your Bank name on the renewal advice/form. When you fill the form out & you have paid by internet electronic banking you must print a receipt & attach it to your application to renew your membership....on my receipt it had my banking institution emblem..PC easynet but NOT the name of the bank/institution. This happened in November & because my payment has not been identified by Bank S A to VKS 737 my authority to use my radio has been withdrawn....so...no trip...no radio useage. Although I have had correspondence with VKS 737 admin staff & proved identity etc...I am still waiting for Bank S A to notify VKS 737 of my payment. VKS 737 admin (Mary) told me that my wait depends on the bank!!! I have been a member of VKS 737 for 8 yrs or so & have never experienced this sort of problem before....next year I will send a cheque. ps...payment cleared in my bank the next day after electronic transfer.
Back Expand Un-Read 0 Moderator

Reply By: The Explorer - Thursday, Jan 05, 2012 at 18:21

Thursday, Jan 05, 2012 at 18:21

Sorry I am a bit confused about what went wrong.

Wouldnt the money appear in their account with your name/selcall number as the description (assuming that you provided a description) as a cross reference? Why does the SA bank have to notify them specifically of this one payment? Wouldnt it be visible in their account already?

I pay by internet banking (direct transfer of funds) and figure they can see the money in their account a day or two after the transfer is completed (assuming they have online access to their account)...or on their next paper statement. I thought sending the receipt was just a back up in case they got confused. From memory I used my last name and selcall as the description (this is what they recommend).

I sent one final shout after him to stick to the track, to which he replied “All right,” That was the last ever seen of Gibson - E Giles 23 April 1874

Lifetime Member
My Profile  My Blog  Send Message

AnswerID: 474139

Follow Up By: Member - Fred B (NT) - Thursday, Jan 05, 2012 at 18:30

Thursday, Jan 05, 2012 at 18:30
I agree, it shouldn't matter a damn what bank it came from, the funds will show up in their account along with the reference...... Unless... your bank did not transfer the funds to VKS's bank along with the reference... (even though they took the money out of your account).
Fred B
VKS 737: Mobile/Selcall 1334

Lifetime Member
My Profile  My Blog  Send Message

FollowupID: 749053

Follow Up By: NTVRX - Thursday, Jan 05, 2012 at 18:51

Thursday, Jan 05, 2012 at 18:51
Hi to The Explorer & Fred B, Thanks for the reply. On the 9th of December I received an E Mail from VKS 737 stating that on my receipt (Which states transfer to VKS 737 Bank account S A has gone through) I failed to put a bank reference in the "To Payee section" although I realise that was an omission on my part I would think that with 8 years membership & other details provided my radio useage would be permitted but I did make the error & there were probably numerous other payments/renewals from members & it is probably an admin nightmare. On the receipt of payment from my bank it included payment into the account number........belonging to VKS 737. So until I can prove payment ....sorry, until Bank S A notify VKS 737 that the money is in their account & that it matches my bank details as provided by me....I am looking for a "Paddle"!!! I was told I could pay it again & when my previous payment clears that will pay for 2013 membership. I declined due to financial restraints....so I am just waiting.....2 mths & waiting.
FollowupID: 749056

Follow Up By: The Explorer - Thursday, Jan 05, 2012 at 19:03

Thursday, Jan 05, 2012 at 19:03

Sounds like a mini nightmare. Would have thought the bank would act a bit faster..and that maybe VKS could be a bit more understanding. I would assume you could still use your radio for listening and for an emergency so all is not lost.

Good luck.

I sent one final shout after him to stick to the track, to which he replied “All right,” That was the last ever seen of Gibson - E Giles 23 April 1874

Lifetime Member
My Profile  My Blog  Send Message

FollowupID: 749061

Follow Up By: cookie1 - Thursday, Jan 05, 2012 at 19:14

Thursday, Jan 05, 2012 at 19:14
They should be reconciling their accounts monthly so if the money is in the account then they need to find where it came from, a call to their bank will clear this up - I do this all the time and cannot properly reconcile the month until I do this.

Go online, get the payment detail, call your bank and ask if the funds have been transferred to the correct BSB & Account #, after that it is VKS737 problem with their bank that they need to sort out.

It is a real shame that a simple matter like this tends to blot their otherwise exceptional service.
FollowupID: 749064

Follow Up By: Member - Tezza Qld - Thursday, Jan 05, 2012 at 20:08

Thursday, Jan 05, 2012 at 20:08

What a lot of tripe for a small problem.

VKS need to get over it and get on to doing what they do best , provide a great service for outback travelers.

What ever happened to " she'll be right " it will sort it's self out and common sense.

It's not exactly a multi-million dollar business we are talking about , more a great service . And yes, as a business owner I understand every thing has to be payed.

Cheers Teza
FollowupID: 749077

Follow Up By: Robin Miller - Friday, Jan 06, 2012 at 08:04

Friday, Jan 06, 2012 at 08:04
I think VKS737 needs a shake up , in a number of small ways they remind me of a club trying to meet every possible rule to beyond the letter.

Even the wording of some of there stuff is a bit unfriendly.

They seem to lack common sense discretion , or maybe its that its all done by committee.

In cases like this a simple internal procedure to say extend membership for a month while things get sorted out would go a long way.
Robin Miller

My Profile  Send Message

FollowupID: 749121

Follow Up By: Kruzr - Friday, Jan 06, 2012 at 15:01

Friday, Jan 06, 2012 at 15:01
Totally Agree , I Have Had The Same Problem Over The Years.
FollowupID: 749156

Follow Up By: Echucan Bob - Saturday, Jan 07, 2012 at 18:55

Saturday, Jan 07, 2012 at 18:55
I paid twice one year ( because of the antiquated payment system) and the following year got struck off despite the acknowledgement that I had already paid. I immediately lost my call sign which I had almost since VKS 737 started. I think they ought to lighten up a bit. License renewal with ACMA is far easier, and thats a government agency!
FollowupID: 749235

Reply By: Allan B (Member, SunCoast) - Friday, Jan 06, 2012 at 14:13

Friday, Jan 06, 2012 at 14:13

You said that your receipt attached to your VKS737 application showed that it was from "PC Easynet" the Victorian Police Credit Co-operative. That surely is the same as a bank and should be recognised as such by VKS. Their bank, Bank SA, would identify the payment on the VKS statement and that should be adequate for VKS. Their request for a transfer/deposit receipt to be attached to the application is to make it simpler for VKS to identify the deposit which they would then verify by reference to their bank statement. If VKS is "waiting for Bank SA to notify them of your payment" it sounds as though something has gone wrong in the transfer process, possibly credited to an account other than VKS.

In any case, Mary at VKS is very competent and cooperative, so if you speak to her on the phone I'm sure she will sort it out with you. Much better than emails back and forth ad infinitum. 08 8287 6222, but be aware that Mary is not there full-time and you may need to leave a message for her to call you back.


My Profile  My Blog  My Position  Send Message

AnswerID: 474214

Follow Up By: NTVRX - Friday, Jan 06, 2012 at 17:24

Friday, Jan 06, 2012 at 17:24
Thanks Robin, Allan & Kruzer for the responses. I would like to say that I am not on a "Belt up" VKS 737 I am merely posting a situation that I am in. I have my views but will not ramble on. VKS 737 have volunteers who donate their time for a reason. Allan you are correct, my money was transferred from Victoria Police Credit Co.op. The money has gone into VKS 737 account. Their account number was stated on my receipt & I am sure if it was incorrect Mary would have picked it up....I am sure of that. I have had numerous e mails with Mary about this problem and as of the 5th January,2012 I have been notified by her that;

No further information at this point in time. Once we are advised by the bank we will be in touch with you.

Thank you.


Mary Charles I Administration Assistant

FollowupID: 749168

Reply By: anglepole - Thursday, Feb 02, 2012 at 16:41

Thursday, Feb 02, 2012 at 16:41

How did you finally get on with your membership payment to VKS 737?

Hope you got it sorted OK

AnswerID: 476668

Follow Up By: NTVRX - Thursday, Feb 02, 2012 at 17:09

Thursday, Feb 02, 2012 at 17:09
Spoke to the man in charge & I am still NOT ALLOWED to use my radio....even though I have proven who I am....sent them a copy of my payment receipt....also proof that the money has gone into their account....this has been verified by my bank. According to VKS 737 they have changed bank I beklieve Westpac now control Bank S.A. & Steve JOHNSON tells me that it could mean trouble for 737 if the auditors find that there is a payment but not aligned to a certain member. This has now been 3 months and the whole situation is ludicrous. I have been a member for 8 years and it appears the attitude is if you don't like.....pay again this time by cheque & when they receive the payment all will be well. My double payment (If they find the first one) will pay for next years licence. I asked "What after 12 mths you don't find my payment?" Answer "You will have to pay again." I am seeking legal advise & yes it may cost me my licence/membership but this antequated system is a huge disappointment to an otherwise good service. So DO NOT PAY BY INTERNET BANKING send a cheque by pony express!!!!
FollowupID: 751815

Follow Up By: bob smith 1 - Thursday, Feb 02, 2012 at 22:05

Thursday, Feb 02, 2012 at 22:05
HF usage is dropping and Satphone use is increasing nonsense like this is not going to help their cause.
We're only talking about $100 aren't we !
FollowupID: 751851

Follow Up By: NTVRX - Thursday, Feb 02, 2012 at 22:36

Thursday, Feb 02, 2012 at 22:36
Yes about $100...I have had dealings before with VKS737 in a professional field & feel let down that my integrity has been not questioned, but NOT accepted. They could easily say, "Robert, your licence is valid. We will find your payment" "Use your radio" There are "Others" out there who are in the same boat as me. I will be taking this further through South Australian legal authorities, consumer affairs the Ombudsmen whoever....it won;t be costing me anything. This is so dumb it is ridiculous.....how many thousands of VKS members paid on the same day as me? I have told Steve Johnson, I want 12 months membership from the date my payment is accepted by VKS 737 because this delay has cost me months of non radio use.....his answer. "All licences are activated and end on the same date....it's the same for everyone" I felt the care factor.....zero. Stay tuned
FollowupID: 751861

Reply By: Dave L1 - Friday, Feb 03, 2012 at 14:41

Friday, Feb 03, 2012 at 14:41

I am disappointed to see your continual posts on the renewal of your licence particularly when by your own admission you omitted to include your mobile number as a reference for the transfer. VKS737 sends out over 3600 renewals all for the same amount all due on 1st November. Like you the major portion of subscribers would pay by a direct deposit and that would produce a huge number of entries to be checked on the November bank statement, some apparently without a reference number - an easy job for the VKS737 clerical staff - I think not, however you may be able to offer a suggestion. It would be creditable that VKS737 is being hampered in tracing these deposits not to mention the bank fees as it is generally accepted that if a user is making payment to a supplier (in your case VKS737) that they would make the effort to ensure their payment could be easily identified. I am sure you would find that a commercial operation would make no more than a token effort to identify the funds received.

The problem you are experiencing would seem to rest squarely on your shoulders. The renewal invitation clearly states that subscribers need to put their mobile number as reference on deposits to the VKS737 account - I did, and no doubt so did the majority - surely not that hard. Had you taken a fraction of the time you have spent on these posts putting your mobile number on your deposit transfer you would have had your licence and been able to use your radio. Further in recent posts you mention that whilst your credibility has not been questioned it also has not been accepted - think about the impression being 'the Minister for Rash Statements' may create (although I can see the humorous side).

Ease up Robert! VKS737 is an excellent organisation that offers an invaluable service to us, the travelling public for just $2.22 a week.
There are other 'networks' - if you are that unhappy perhaps you should try one!
AnswerID: 476774

Follow Up By: NTVRX - Saturday, Feb 04, 2012 at 10:55

Saturday, Feb 04, 2012 at 10:55
Hello Dave L1, I am interested to know how you obtained my first name...are you a member of VKS737 & representing them as spokes person or just an individual who can access certain information? Should I comment about you being disappointed about my posts....I think not. You don't clearly state facts Dave L1, what has my mobile number got to do with anything? VKS 737 have all my private details but do you mean my VKS737 user number Mobile....?
My error in processing my payment was during the actual application is debiting the money from MY banking system... it has a place for a reference for MY records as to whom I am paying as a second reference.....I filled out VKS737's renewal form,attached my receipt of payment (from my bank) and sent it off. This is their (or your) system not mine. My reference as per the bottom of the form which you would be familiar with has a request for user name ie....Mobile----- I put my details there. My bank receipt printed PC Easynet.....there is no Westpac or ANZ,CBA or NAB status stated....PC Easynet as someone else who posted on the forum stated is Victoria Police Association Credit Co.Op. You seem to know a great deal about VKS737 especially when quoting renewal figures,dates etc....why not be a proactive person & put pen to paper or pick up the phone & suggest a better administration system....now I mean the system NOT the personnel. A B Pay system with a biller code and reference number would alleviate the numerous misplaced & hard to find payments that seem to be floating out there in the South Australian atmosphere!! A reference number could be a member's mobile call sign or user name like....mobile 123!! a unique reference number applicable to ONE person That would then make the payment easily traceable & accountable. I was advised by Steve Johnson that I could pay a second payment and when my first payment is found it would then be accepted/processed as my 2013 payment. When I put it to him that this had happened to a member on this forum & that he had lost his call sign & suffered frustration & what would happen if my original payment was not found....there was no solution...I would be "deemed" as having not paid!! So I would still be out of pocket!! I know they must match up my payment with their licence allocated to me. They will not accept that my money is in their account although my bank & I have supplied proof that it is. You tell me, what else can I do....it has now been 3 months since my payment....I wonder how many thousand other VKS737 members paid their fee on the same day & time as me.
FollowupID: 751991

Follow Up By: Member - John N (SA) - Saturday, Feb 04, 2012 at 11:24

Saturday, Feb 04, 2012 at 11:24
"They could easily say, "Robert, your licence is valid. We will find your payment"" -

perhaps from one of your replies above. I imagine that the "mobile No" Dave L1 is referring to is your VKS call sign in full - i.e Mobile 2114 (mine)


FollowupID: 751993

Follow Up By: vk1dx - Saturday, Feb 04, 2012 at 11:48

Saturday, Feb 04, 2012 at 11:48

If you look at your own post to BS 1 above you will see that you used the name Robert in your example. I would guess that Dave L1 used the that name. One could say then that you yourself told us.

I always use my name as a courtesy. I do not understand why the first name is so sacrosanct. It is so reminiscent of the CB days when a lot of CBers used quite childish "chookie" names. But each to hiw own. I feel uncomfortable using NTVRX for example. I would much rather use Robert etc. And then thousands go on Facebook, not me as I opted out, and use their full name.

FollowupID: 751994

Follow Up By: vk1dx - Saturday, Feb 04, 2012 at 11:56

Saturday, Feb 04, 2012 at 11:56
Robert (assumed)

I must agree with further words that Dave added. A little thought would tell from past transfers and payments that the receiver has to identify your one payment from hundreds. Following on from that would normally be the thought "What can I do to make this easier. I know I will put my name or something that identifies ME from all the others. Hmm My callsign!!" Sorry about the simplistic way I put that but therein lies the problem. Firstly you did not follow direct instructions and secondly you were not think of the receiver at all.

Sorry mate, but you slipped up and may this be a lesson well learnt. How would you feel is you had done something similar with the electricity payment.

FollowupID: 751995

Follow Up By: The Explorer - Saturday, Feb 04, 2012 at 13:08

Saturday, Feb 04, 2012 at 13:08

Two issues here

1. NTVRX (AKA Robert) not following recommended procedure when submitting payment; and

2. The way VKS appear to be handling the situation.

I think NTVRX has accepted his error so probably no need to dwell on that one.

It is just slightly perplexing to outsiders what the real probelm is at the VKS office...though we haven't heard their side of the story. No need to say he should have done this, he should have done that - message received. Question now is why cant the problem be solved with about 5 or 10 minutes of what I would have thought would be an easy investigation by way of phone call to a bank or via internet bank account search (by VKS)? Got me confused.

I sent one final shout after him to stick to the track, to which he replied “All right,” That was the last ever seen of Gibson - E Giles 23 April 1874

Lifetime Member
My Profile  My Blog  Send Message

FollowupID: 752003

Reply By: Member - Motley - Saturday, Feb 04, 2012 at 15:33

Saturday, Feb 04, 2012 at 15:33
VKS737's inability to offer a reasonable customer service regarding renewals is something that has irked me for some time. The fact that the service they offer is primarily targetted at travellers and yet they cannot seem to grasp the convenience of issue renewals by email. Given the membership numbers they claim I have always thought that BPay service would have been the most convenient for all. A unique reference number which ties a payment to a customer.

I wrote to Steve Johnson about this some years ago suggesting that a small percentage of the cash reserves of this not-for-profit organisation could be directed towards the installation of a more customer friendly renewal system. I did not get the courtesy of a reply. And no, you do not need a signed form for a renewal of licence. There are legal ways of stating that by renewing, a member agrees to terms and conditions etc. Most other organisations seem to have grasped this.

Anyway, having not heard from Mr Johnson, I decided to ensure that I could continue to travel safely without the VKS "mantle" Selling my Codan NGT covered most of the costs of a Satphone and a digital EPIRB. Satphone is most convenient and used as an emergency contact, is about as cheap as the VKS737 service. So I said so long to VKS and their antiquated "customer service" philosophy and haven't had a regret.
AnswerID: 476857

Reply By: Bob - Sunday, Feb 05, 2012 at 17:41

Sunday, Feb 05, 2012 at 17:41
I too had my call sign taken away 3 years ago.
Renewal notice was sent by snail mail while we were travelling and by the time the mail caught up with us I was about two or more weeks over the close date for renewals.

I asked why e-mails or text messages could not be used and got a lecture from the reception staff about how they have their rules and I broke them.

No discussion about giving back the original call sign would be entered into.
I have never struck such arrogant people to deal with on the phone as the VKS office staff.
No understanding of the difficulties faced by travellers when snail mail doesn’t catch up for a while.
The staff on the end of the phone were rude and abrupt when I requested my call sign back, addressed me like a total idiot for not complying exactly with their onerous requirements.
I phoned again and managed to get through to the great white chief who was not interested in my call at all.
When I suggested that VKS come of age, enter the 21st century and use electronic communication such as e-mail & text to mobile he actually hung up on me.
So the rudeness of the telephone staff seems to come down from the top.

So after being a member for around 22 years I tossed it in.
Plenty of other options, I do not need to put up with the arrogance of that operation.

AnswerID: 477020

Sponsored Links

Popular Products (11)