Indigo Telecom Aust Satellite Phones ????.

Submitted: Tuesday, Feb 07, 2012 at 22:41
ThreadID: 91727 Views:4585 Replies:5 FollowUps:11
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We are looking at getting another Sat/Phone and one of the suppliers has Indigo Telecom Sat Phones.

They have coverage to 100% of Australia with the usual 000 emergency facility.

Their Plans are quite reasonable and Calls are around $1-20 a minute.

Also available is the Govt Subsidy offering 50% to 85% of the total price of their phones.

They have two style of phones on offer, one has all the bells and whistles ect with a gps for$1400.

The other is $1000 which is a more durable type without the extras.

Just wondering if any body has one.

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Reply By: Member - Tony H (touring oz) - Tuesday, Feb 07, 2012 at 23:12

Tuesday, Feb 07, 2012 at 23:12
& a post paid Telstra post paid account (with international roaming activated) for your ordinary mobile & switch the sim card over ...... will be a hell of a lot cheaper & EVERY bit as reliable
AnswerID: 477257

Follow Up By: Member - Tony H (touring oz) - Tuesday, Feb 07, 2012 at 23:13

Tuesday, Feb 07, 2012 at 23:13
Sorry I forgot & a HELL of a lot cheaper
FollowupID: 752445

Follow Up By: Grumblebum and the Dragon - Wednesday, Feb 08, 2012 at 08:27

Wednesday, Feb 08, 2012 at 08:27
Bought mine for $123.75 an Inmarsat Pro Phone on the 85% subsidy rate. Got GPS and all the bits and bobs. Calls $1.00 pm to land lanes, $1.20 to mobiles, $0.50 for Txt and emails free via their website. This is a pre paid plan where credit lasts for two years.

There are no monthly fees I dealt with - good service. I have no connection commercail or otherwise etc.

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Reply By: Member Andys Adventures - Wednesday, Feb 08, 2012 at 08:23

Wednesday, Feb 08, 2012 at 08:23
Hi Dazza, Try the Inmarsat phone it is only $600.00 and 78c and minute in 15 second blocks a lot cheaper and it is pre paid as well with 2 years to use credit.
Telstra is a rip off and are in 1 minute blocks. I believe you can get the subsidy as well.

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AnswerID: 477270

Follow Up By: Member - DAZA (QLD) - Wednesday, Feb 08, 2012 at 14:43

Wednesday, Feb 08, 2012 at 14:43
What number do you call for emergencies?.

I understand with the Inmarsat you can't call 000 or 112.

Thats the reason we want a reliable Sat/ Phone that can call 000 ect.
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Follow Up By: olcoolone - Wednesday, Feb 08, 2012 at 17:45

Wednesday, Feb 08, 2012 at 17:45
And what's the price that someone phoning them have to pay...... $7 + per minute?
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Follow Up By: Sigmund - Friday, Feb 10, 2012 at 07:34

Friday, Feb 10, 2012 at 07:34
No you can't call 000 with Inmarsat. That's no biggie cos they just put you through to the local emergency service anyway (and good luck telling them that the nearest intersection is 50km away!). You just carry RFDS and police station numbers with you.

And yes, calling into an iSatPhone Pro can cost $20 a minute or so from a Telstra landline so you just send a text asking to be called back.

Users report regular drop-outs with Iridium; not with Inmarsat.
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Follow Up By: vk1dx - Friday, Feb 10, 2012 at 09:38

Friday, Feb 10, 2012 at 09:38
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Reply By: vk1dx - Wednesday, Feb 08, 2012 at 10:16

Wednesday, Feb 08, 2012 at 10:16
Just a note on the subsidy side. You will find it very hard to get the subsidy if you have 3G. The subsidy depends on where you do not have coverage with your contracted provider. We have Vodafone and they do not have much coverage outside cities, major highways and major country towns. It was a cinch with them. Our Isatphone cost us just on $500 with two years prepaid.

Despite what people say it was YOUR PROVIDER not 3G or Telstra.

AnswerID: 477277

Reply By: Member - DAZA (QLD) - Wednesday, Feb 08, 2012 at 14:17

Wednesday, Feb 08, 2012 at 14:17
Thank you all for your input.

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Follow Up By: Member - John R (cQld) - Wednesday, Feb 08, 2012 at 14:34

Wednesday, Feb 08, 2012 at 14:34
Just remember Indigo uses the Thuraya satellite system, based on a geostationary satellite above the equator near Singapore. As you get further away from that point, the satellite is closer to the horizon, and this can create problems is SE Australia in particular (ie it doesn't take much of a hill, etc to block the signal).

Cheers, John
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Reply By: nevandcher - Thursday, Feb 09, 2012 at 16:42

Thursday, Feb 09, 2012 at 16:42
Interesting about customers of Vodaphone qualifying because their coverage is not as good as Telstra. The satellite phone subsidy form states "significant amount of time without mobile phone coverage", which I always took as without any coverage by any provider.

Phoned the 1800 number, and was told they use the Telstra coverage map, but any travel where you will be out of contact even for a small period, counts as one of the 180 days - just have to provide general details and length of the trip and highways travelled, and did not have to provide a detailed itinerary.

Must get around to deciding which phone and network to go with before heading to The Kimberleys this year.
AnswerID: 477363

Follow Up By: vk1dx - Friday, Feb 10, 2012 at 09:56

Friday, Feb 10, 2012 at 09:56
I was told by ACMA that it comes down to the coverage by YOUR provider. They do not expect you to cancel a contract, with penalties, and change suppliers. They commented about the bad coverage by Vodafone and to mention our supplier in my application.

This is what I was told and that is how I worded my application and got the subsidy.


I just rang ACMA again to check that the policy has not changed (1800 674 058) and the bloke said "we use all coverage maps". They do not just go by Telstra.

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Follow Up By: vk1dx - Friday, Feb 10, 2012 at 11:47

Friday, Feb 10, 2012 at 11:47

Just before you respond: If you just ask them which coverage map do they use then yes, you will get the answer that it's Telstra's coverage map. If you just accepted that answer and told us that the only map they use without regard to who we are with, then you are doing us and the department an injustice. Try again and ask if they take into account the coverage of the provider that people may have a contract with. You will get a yes to that one also.

You either did not report all the conversation or you just opted out when you got an answer that showed that I was wrong.

FollowupID: 752619

Follow Up By: nevandcher - Friday, Feb 10, 2012 at 16:50

Friday, Feb 10, 2012 at 16:50

Sorry if my post has upset you (and nowhere did I say you were wrong). I was quite interested in the information you shared with us.

I originally phoned the department to find out how detailed I had to be when providing the places where I would be without GSM coverage, and then asked how they determined my eligibility. I was advised they used the Telstra map.

As you say, it gets back to the specific question asked as to what the answer is.

I phoned again today, asking if I was on Vodaphone, whether they used the Vodaphone coverage map to determine eligibility. While I did not get a specific response to this question, was advised that they "generally" used the Telstra map, and I was then asked where I planned to travel. For my trip to the Kimberleys, so long as the 180 days was exceeded, the department did not closely scrutinise the application, so long as travel was to remote areas. At the end of the day, we are filling out a declaration about the information in our application. I got the impression from this phone call that the department was quite understanding of the needs of the travelling public.

I am sure your hint about putting down who your contracted provider is if its not Telstra is a help to both applicants and the department.

Who did you buy your phone through, and on what sort of plan?

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Follow Up By: vk1dx - Friday, Feb 10, 2012 at 18:09

Friday, Feb 10, 2012 at 18:09
Hi Nev

I wasn't upset. Quite used to getting challenged. Especially with the parking. Driving a 100 series and being able to walk shot distances without appearing to have a disability get stares. But thats my lot so it does not upset me.

You are spot on when asking them about the coverage. I specifically said something like "Do you ONLY use Telstra coverage maps" And he said that they use others as well. Yet if you were to ask "Do you use Vodafone maps?" he would also be correct in saying"Yes". But note that he is NOT saying that they do not use Telstra! Mate you get used to it living in Canberra and married to a wife in the legal game as well. Aaaaaahhhhh

We got it about 18 months back from Safecity Services Pty Ltd.

Also do not hold your breath about them getting "000" to work. Lets face it we are a small market so why spend a bunch just keeping us happy. I wouildn't. It's like expecting Vodafone to ever have the same coverage as Telstra. In a pigs eye!

They really do not care where you go as long as they can tick the correct boxes for your lack of coverage where you go.

I better go and cook dinner while the cricket break is on.


FollowupID: 752653

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