Loyal customers - This is what Nissan Australia say its NOT

Who is "they"? Nissan head office, a local dealer?

I think we should take your comments with a grain of salt.

I just sold my 2009/2010 Patrol after buying 2 new and 3 second hand units and pretty much down to the Nissan service culture. Apparently I don't know how to drive a manual as the clutch wore out at 29,000km, minimal towing of a 16' boat and any warranty investigation was at my cost initially then, if they deemed it warranty, then they would reimburse me - yeah right.

I have now gone to Toyota but must say my initial interaction with their service and spares people hasn't been fantastic either - the New Car feedback that they asked me to complete got a response though!

If I treated my clients the same I would be out of business real quick!

Cheers

Colin

Didn't you have a battle ongoing with Nissan Leroy??

Hi Leroy

I had a wiring problem with my Nissan X-trail.(hazard lights would not work when a trailer was attached),at first they said "this the way the car is wired and we are unable to do anything about it" Dealer also said same.

I did a little home work and found that a sub harness could be fitted.

I e-mailed Nissan and contacted a Harel Shachar (HO customer service head ) who could not have been more helpful. They fixed the problem FOC (out of warranty period ).

if you haven't been in contact with him give him a call he may just be able to sort it for you.
I did find, not ' the coming bounce' helped.

P.S.
I am sure you have,but I did make sure I got all my facts right without any bs helped.

Good luck

Ed

Nissan Australia sure does know how to kill off it's established customer base.
Toyota is not much better. They have done their research and know the numbers of prospective suckers out there and if they lose loyals they don't care cos there is more of one sort than the other.
They don't regard the negative "word of mouth" as significant. Many failures of modern vehicles can be directly attributed to poor or nonexistant vehicle servicing while under warranty.
This is across all makes Mercs downwards to GreatWalls.
ACCC don't touch these warranty/sevicing issues because it would open a bigger can of worms than a fisherman can handle.

nissan australia what a joke
we had a navara d40 2.5 td 65000ks rock in to work on tuesday 13th march in limp mode.
couldnt do to much it was late.we will have a look tomorow. !4th march
in the morning we scaned the navara and found crank angle sensor faulty.
rang local nissan dealer and we were told flat out waranty ran out yesterday 13th.
but it wasnt going on the 13th it rocked up here late yesterday.
thay basicaly said bad luck we wont help you.if you ring nissan australia they might do something.customer rang nissan australia and was told he will have to pay for inspection if part was faulty they would replace it because it just run outof waranty
local nissan couldnt check it for 2 weeks.this guys a builder and needs his vehicle.
in the end he just bought a new crank angle sensor $50 and of he went.
cheers

mmmm is there anyone who can say they WERENT warned before buying a 3ltr Patrol?
Why would you do it???
Is it a conspiracy theory concocted by Toyota??

Ah, I get it now Leroy. You got VERY poor service from Nissan and you want to give them a bash around the ears on a regular basis. Fair enough in regard to your problem but hiding behind a one liner about "someone I know" does you no favours. There's too much anonymous bashing on here imo. Most is probably legitimate but some is obviously written by someone with an axe to grind or alternatively it's just generalised nonsense based on "I heard, my mate told me, etc....". Hard to tell when there's no detail provided, so I'm usually sceptical. I'm still waiting for the Waeco basher to provide details of the shop which supposedly had mountains of fridges replaced under warranty, but needless to say I'm not holding my breath.

But I'm happy to admit I was wrong in this case and as a consumer I'm with you all the way, especially when such an expensive item is involved. I haven't read the details of your problems or Nissan's response but reading between the lines it sounds like you've been rather gentle in your wording. The company in this country has apparently gone backwards since I owned a Nissan a couple of decades ago. Probably a reflection of it's international problems. Good luck in getting a fair outcome.