Defective Haigh Automotive product

I am trying to get them to do the right thing .

ACCC will be contacted in another week. Emails and calls go unanswered so far .

Do you think the ACCC would really chase a company for such a small thing..... don't think so.

The ACCC has got better things then chasing a small claim and tie up resources.

Do't you mean you local state government branch of Consumer affairs.

If your taking it up with the ACCC..... bring on the QC's and lets have a national enquiry.

Noone is suggesting that the ACCC should be consulted at the drop of the hat for every little issue Olcoolone and you are correct that the ACCC "won't chase a company for such a small thing". But to suggest they "have better things to do" than assist with Jason's problem is plainly and simply wrong.

The ACCC provides consumer advice and helps to guide people through extended disputes - both small and large. Suggestions otherwise are misleading. They are interested in all manner of consumers related issues, from very small to extremely large, and they provide resources to handle the type of problems being encountered by Jason. A call to them will result in advice being given as to a consumer's rights in any particular case (in this case most likely the replacement of the 'faulty' item and possibly recompense for any damage caused - depending on the circumstances), plus recommendations regarding the appropriate process to go through with the retailer.

In most cases if you receive no reasonable response after verbal enquiries (face to face with someone senior is probably best) they will recommend a written complaint to the company's customer service manager. That's common sense, as is allowing the retailer time to respond - as Jason has done in this case. If they think the issue is important from a safety point of view my guess is that the ACCC will follow up themselves to ensure that the instructions are amended, the product meets appropriate standards, or if necessary it is withdrawn from sale. The only way they know about such issues is when consumers contact them and history shows that by doing so you are often doing other consumers, and probably retailers, a big favour.

I do agree Craig re the wiring looms. I will be rewiring the engel point any I will find out where it is going to cause such a mess.

I will Steve . Got a mess to clean up after this .

Mate if they sent me another thermal fuse I would be happy.

What; but that doesn't involve lawyers.... dancing girls and flashing lights.

Good to see someone with common sense.

Ah! Olcoolone you have it in one (as usual) - screaming, shouting and threatened 'sooking' to the lawyers all over a $15 - $20 item.

I would hazard a guess that should there be the mother of all investigations into this matter, then nasty questions would be asked as to why the vehicle fuses did not 'blow' in the first instance and save the aforementioned looms.

Which would then necessitate a full inspection of the vehicles wiring. These sort of inspections have a habit of identifying serious deficiencies in same and 'blowing up' in the complainants face.

All OEM looms are fused (of some sort) and designed to blow if overloaded/shorted - providing the correct rated fuse is fitted of course.

It's the aftermarket loom installs and attachments that inevitably cause the problem/s mentioned in this post.

DD