Sunday, Oct 07, 2012 at 09:04
"Many people have them and look at the info but don't know what it is telling them, a bit like a rat with a gold tooth, got one, looks good, but may not necessarily be of use."
Have to agree with you on that one
Ross.... the information they give you is very vague and limited but so many people with them think it will point them directly to the problem.
We have three industry leading scan
tools that we use and more times than not we have to seek further information from technical databases that we subscribe to.
We get more information out of reading raw data then from fault codes.
We also use a 4 channel scope (cro) more and more to diagnose problems.
The big issue we have is a customer who is a bit of a diy'er with limited knowledge buys one of eBay and they get a fault code and they clear it..... then bring it to use to get fixed.... we have to start from scratch and try and find the cause costing them more money.
And we are seeing an increased number of customers who are doing there own diagnostics and replacing parts they think could be faulty only to find out it's a simple earth or sensor issue...... had one customer who replaced $1800 worth of non returnable parts only to be told by use it was a corroded pin in a plug causing high resistance..... replaced $12 plug and charged 1 hours labour to fix it for him.
What fault codes and how they appear can lead to a better, quicker diagnosis.
FollowupID:
771922