Ripped off on service for new hyundi.

Hi Boo Boo

It all seems to common now a days, make a quick buck and run.

I have had a similar experience with a Mitsubishi dealer, they just did not change the oil
or filter, so I am back to my private mechanic.

If he has a survey he can fill in, DONT HOLD BACK!!!

Good luck

Rob.

We took our LC200 in to a Darwin Toyota dealer for its 40K fix price service. The previous afternoon we picked up a tech screw in a tyre, my husband was going to plug it before we moved on. Anyway, picked up the vehicle and happened to notice the wheels hadn't been rotated - my husband went through the service sheet they had given him and on the sheet it said they had done it. He then went through the rest of the sheet against the vehicle and questioned the service manager who got pretty shirty and informed us they had a "standard" list they gave everyone when they picked up their vehicles but it didn't mean they had completed everything. Hmmmm...

Boo Boo,

I sent this email to the local dealer that has the franchise for 3 major vehicle makes.

I actually received an email back that stated "in the circumstances that they understood why I wouldn't buy from them"

With this mob if it isn't white with a yellow stripe and flashing lights then go row your boat elsewhere.

Here is the letter.



There service is so notorious that some locals drive their vehicles to Proserpine to have them serviced which is 120 klms away.

RA.

Ripped off on service for new Hyundi.

I can't see how you were ripped off, it looks like the only thing they haven't done was the tyre rotation, if you can prove that take it back and get them to do it.

Unless you can prove you were ripped off, and you can't, I would not post on a public forum like this until you had all the FACTS.

It surprises me no end how the owners of this site allow people on here to post such threads, one day someone will get sued, good luck with that.

Phil

Why not take it back and show the evidence to the manager/owner.

It may be a rogue technician, just not doing his job.

The only time you should ever be surprised with dealer servicing is if they do it right.

Now that would be extremely rare and noteworthy.

Good on you for prior checking/marking and yes, it does get them Sh1tty cos you caught them out and they can smell problems. If you are a sucker, on problem.

With the fixed price servicing with Toyota the dealer charges the customer the fixed price (foir example $210.00 for each service) and Toyota Australia the balance of the cost of the service (for example if the total cost was $600.00 Toyota Australia would pay the remaining $390.00)

Regards Don

Lived in NT for 20 years. Bridge Toyota have a real bad name amongst all my mates and their business,s. Just stating a fact.....

I'm with you all the way Boo Boo. The thing I find interesting is that with the never
ending complaints about dealer service issues on this forum, that folk still go to them
for servicing. Why?. It cant be the old warranty furphy, taking your car to a licenced
motor mechanic doesnt void your warranty. You can,of course, get warranty issues
attended by the seller, & servicing elsewhere. It may take a bit of research to find a
suitable private service provider, but they are out there..ask your mates. The other
whinge factor is the cost, & some seem exhorbitant, especially for the higher end of
the market. I can boast to having an honest, competent mechanic, who runs a one
man show, in a tiny country town, & does the usual service on my car/4wd for...
$140/$180..including filter & oil..& not a loose bolt escapes him..tyres checked..
terminals cleaned..the lot...any brand car.

If you think you are getting dudded, take some action, alternatives are out there..

cheers....oldbaz.

Morning all.

Approx 20 years ago a guy I had Known and worked with for 30 years tells me the following story about his next door neighbour, who at the time was the Service Manager with a large Melbourne Nissan Dealership. Apparently this person had came home the previous day and rushed over to my work friends house to tell him 'what happened to me today'.

The day in the Nissan service Centre was a normal mundane day until vehicle pickup time.

Customer 'billy' arrives to collect his 18month old vehicle and is given an invoice for $178.75 (created for this post). This covers oil, air & fuel filters and tyre rotation and inspection of brakes when wheels are off, under body when draining oil and engine bay when replacing oil. Nothing else untoward is detected, suspected, or nominated by owner of this 18 month old vehicle.

Weeeeeeell! 'billy' comes unglued after reading the invoice and accuses the Service Centre of doing bugger all to his vehicle as where he had it serviced before they charged him $500 plus and that included a 'special discount' because he lived local.

The aforementioned Service Manager calmly and carefully explained everything to 'billy' who by this time is enraged and having none of the suggestion that he was ripped off before. So the said Service Manager says to 'billy' - I'll go and check with office to make sure this invoice is correct.

He returns and has great joy in informing 'billy' that he is correct and there has been a mistake made. The $178.75 amount was for another vehicle that had had its radiator cleaned, and 'billys' invoice was in fact $658.75.

'billy' gives the Service Manager a big juicy I TOLD YOU SO, pays up and goes on his way a happy chappy.

To this day my work friend and his neighbour still recall this gobsmacking event about the dude who refused to accept and pay what was due, however was happy to get ripped off, thinking he had received a much better service.

DD

I think you'd have to have a "La la land" address to think that this dealership stuff doesn't often, even routinely, go on. It's alright saying "go back and complain and give them a chance to put it right" - well hello, some of us run businesses and it costs more for us to spend half the morning in some bloody waiting room until Johnny Jobsworth finally pulls his finger out. I long since learned to look around for a reliable, honest mechanic. Not always easy, but worth the effort. I wouldn't give these shysters (....and no, they aren't all dishonest) the time of day.

As for the forum police, the mods on here are alert enough and are well aware of your precious advice - so if you don't like an honest discussion, go elsewhere. This is a forum for discussion.

I agree with Steve M1, Some of us have better things to do than returning our vehicles for service fixes.

Most dealers charge a hourly rate for a senior mechanic, yet much of the work is done by a trades assistant or apprentice.

Our money is good they should get it right. We should be grateful some of these mechanics are not working on aircraft.