Contact Us

ExplorOz is a wholly owned Australian subsidiary of I.T. Beyond Pty Ltd. We are a small family business specialising in I.T. solutions and efficiencies. Our management & web-development office is located in Perth. Our warehouse is located in South Australia. For help using any part of this site, please refer to the extensive list of FAQ's below first. If this still doesn't help, we request that you create a post in our Forum as generally help can be provided by other site users.
Created: June 2011
Revised: February 2018
Latest Feedback: November 2016

Frequently Asked Questions (FAQs)

LOGIN

Q. How do I update my email address?

A. All registered users have an account profile that you can edit. To access your profile, you must login/sign in. Once you are signed in, you will see a Profile button on the top right of the screen - click this and then in the drop-down list click “Edit Account”.

Q. I can no longer login to my account, why?

A. The ExplorOz system will automatically (but temporarily) delete your account if your mail system sends a bounce (reject) back to our mail server. This can happen without you knowing, and can happen when we send you newsletters, membership renewal emails, Forum Response Alert, Classified enquiry, etc so this is why it is important to make sure you keep your email address up to date in your account. If you find your account has been temporarily deleted DO NOT register again with the same email address. Instead, you may send us an email requesting we restart your account.

Q. Why is my account showing I am a Visitor when I am a Member?

A. You have deleted your Member account and have registered again which has created a new account that is not linked to your Member account and cannot be fixed. The Visitor account needs to be deleted and contact with us is required to reset your Member account.

EXPLOROZ TRAVELLER APP

Q. I have questions and need more information - can someone help me?

A. Please look at the App - ExplorOz Traveller page. There are section headings covering Functions & Features, What maps are available, Price, Links to the Download pages, System Requirements and more. We also have two Facebook pages you can join specifically for the app. The Traveller App page is HERE and the Traveller Community Group Page is Here - which is the best place for app users to post questions and get answers from other users and the developers.

Q. Do I need to purchase the app twice to download it onto the two devices I own?

A. Both the Apple App Store and the Google Playstore for Android allow you to download a purchased app onto multiple devices. Obviously, if you have devices on both platforms (Android & iOS) then you need to purchase from each store separately. See note below regarding maps.

Q. Do I have to pay for the Premium Maps for each device?

A. No. Once the Offline Premium Maps are registered to your ExplorOz profile, the maps are available to you in the app from any device you log into (Android or iPad/iPhone).

Q. How do I register for EOTrackMe in the Traveller App?

A. To enable tracking in the app, you will need to be an active/financial ExplorOz Member. If you have already purchased the app and are not a Member, then you will qualify for a $20 discount when you purchase an annual ExplorOz Membership subscription (you must be logged in for this discount to apply).

EOTRACKME

Q. How do I set-up EOTrackMe?

A. This section is not relevant if you have the ExplorOz Traveller app as tracking is setup from within the app. However, for non-ExplorOz Traveller app users, all of the answers to setup and operate EOTrackMe are on the EOTrackMe page.

EOTOPO

Q. I've purchased EOTopo but my computer won't open it. Why not?

A. The operating system of your device will determine what files you should be attempting to use and if any additional software is required. Go to the EOTopo page and read it carefully! EOTopo comes in many different file formats - you simply select the format that is compatible with your device.

TREK NOTE DOWNLOADS

Q. I want to download a Trek Note, but don't know which format applies to me?

A. To be very clear, a Trek Note Download is a Zip File with navigation files, these can be utilised by some GPS units and Navigation Software, are you sure this is what you are after? If so, OziExplorer format is for use with any version of OziExplorer, Hema Navigator format is for use with all Hema Navigators, GPX is for most other devices/software that will accept plot and waypoint files, but it is up to you to determine which file format is compatible with your device (or if they are compatible at all)– check your GPS manual or the help files for your software, if that fails contact the supplier and ask them.

If you just want to get the Trek Note information as shown on the website for reading offline, click on the print button shown next to the Facebook and Twitter buttons, then print the page as a PDF (this will expand all the tabs into a nice offline document for you to save to your device and take with you on your trip).

OZIEXPLORER HELP

Q. I am having a problem using OziExplorer, can you help me?

A. Although our names are similar, WE ARE NOT OziExplorer. You can contact them direct for help - just Google them.

Advertise on ExplorOz

For details about rates, and options for advertising on the ExplorOz website and within our various communication channels, please see further information in our Advertising Kit. You can also target ExplorOz.com via your Google AdWords campaign.

Social Media

Our Facebook Page for the ExplorOz website is: facebook.com/exploroz/

Our Facebook Page for the ExplorOz Traveller App is: facebook.com/exploroztraveller/

Our Facebook Group for the ExplorOz Traveller App Community is: facebook.com/groups/exploroztraveller/

Our Twitter Feed is: twitter.com/#!/ExplorOz/

Contact Details

As an online service, all customer facilities are automated however if you have a technical problem it is not usually possible to trouble-shoot verbally so for this reason we advise that the best way we can help you is if you outline your problem in an email or use the Live Chat system.

Email:

info@exploroz.com

Phone:

(08) 9403 3737 or use the Live Help Chat

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