IsatPhone – Feb 2013 another mandatory update

IsatLatest firmware version 5.3.0 released on 8 February 2013. This is a mandatory firmware upgrade. To check you have the latest version on your IsatPhone Pro, go to Menu > Settings > About > Firmware version.
Download IsatPhone Pro firmware version 5.3.0
IsatPhone Pro firmware 5.3.0 release note
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Reply By: Member - Cozzie Toodyay (WA) - Sunday, Feb 10, 2013 at 16:14

Sunday, Feb 10, 2013 at 16:14
Hears hoping they got it right this time Dennis.

Cheers
Cozzie
AnswerID: 504471

Follow Up By: Dennis Ellery - Sunday, Feb 10, 2013 at 16:26

Sunday, Feb 10, 2013 at 16:26
It will never happen - computer programs just keep moving along.
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FollowupID: 781300

Reply By: wombat100 - Sunday, Feb 10, 2013 at 18:11

Sunday, Feb 10, 2013 at 18:11
Hiya Dennis
Mine shows v4.0.0.
What differences would I notice with the updated versions???
And how do I update to the latest version???
Cheers

Wombat
AnswerID: 504474

Follow Up By: Dennis Ellery - Sunday, Feb 10, 2013 at 21:06

Sunday, Feb 10, 2013 at 21:06
I imagine your phone will die sometime around July this year.
I will look at my notes and get back to you tomorrow
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FollowupID: 781320

Follow Up By: Member - Stephen L (Clare SA) - Sunday, Feb 10, 2013 at 21:23

Sunday, Feb 10, 2013 at 21:23
Hi Wombat

Please excuse me for butting in, but it is dead easy. Here are two links that explain how it is done. As you can see, you must install the drivers first, and then the Firmware Upgrade Tool. Then select the new firmware version date you must also download, 5.3.0 and then do as the demonstration advises you what to do.


First Link, better Volume

There is the second link that has all the downloads that you will require, the Drivers download, the Firmware Upgrade Tool, but the wrong firmware version.

Drivers and Firmware Upgrade Tool downloads

Here is the link for the latest 5.3.0 Firmware download.

The latest 5.3.0 upgrade zip file


Cheers



Stephen
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Follow Up By: Dennis Ellery - Sunday, Feb 10, 2013 at 21:26

Sunday, Feb 10, 2013 at 21:26
Sounds good to me - give me another post if you get problems.
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Follow Up By: Member - Michael K (WA) - Monday, Feb 11, 2013 at 12:17

Monday, Feb 11, 2013 at 12:17
My attempt at upgrading the new firmware V 5.3.0 was successful. I must give credit to suggesting First Link, better Volume. This easily helped me through the process in a very short time.

Regards

Michael
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Follow Up By: wombat100 - Monday, Feb 11, 2013 at 19:00

Monday, Feb 11, 2013 at 19:00
Thanks Dennis & Stephen

All done...and guess wot !! The phone still works !!

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Reply By: Member - Stephen L (Clare SA) - Sunday, Feb 10, 2013 at 21:06

Sunday, Feb 10, 2013 at 21:06
Hi Dennis

Thanks again for that important news. Just as well as I had the required items for the upgrade, so I just installed the latest firmware upgrade and did as I did a couple of weeks ago.

As the file size is slightly larger, it took a little longer to install. It was not as plain sailing as last time, as when I took the phone outside to make sure all was sweet, it locked on to the satellites as normal, but them came up with an error message, "can not make contact, please contact your service provider"

I then though what am I now in for, and then pressed the search button again, and it all worked as it should, including the free test phone contact and my balance phone call.

Thanks again for that important news.



Cheers



Stephen
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Reply By: Olsen's 4WD Tours and Training - Sunday, Feb 10, 2013 at 22:44

Sunday, Feb 10, 2013 at 22:44
Thanks so much for the update
AnswerID: 504501

Follow Up By: Olsen's 4WD Tours and Training - Sunday, Feb 10, 2013 at 22:55

Sunday, Feb 10, 2013 at 22:55
What a shame they don't support real computers :-) only Windoze machines.
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Follow Up By: The Explorer - Tuesday, Feb 12, 2013 at 02:23

Tuesday, Feb 12, 2013 at 02:23
...another handy notification for people who live in the 'real' world, don't rely on a Mac :)

Cheers
Greg
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Follow Up By: Olsen's 4WD Tours and Training - Tuesday, Feb 12, 2013 at 08:02

Tuesday, Feb 12, 2013 at 08:02
That leaves us in a quandry because you sure can;t rely on Windoze :-)

:-) If you live in the real world you cant rely on a computer at all, you can't rely on a Satphone either :-)
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Reply By: Member Andys Adventures - Monday, Feb 11, 2013 at 10:19

Monday, Feb 11, 2013 at 10:19
Hi Dennis,
The upgrade is not mandatory it is only if you have trouble charging the phone after it is switched off and the battery goes flat. If this happens you can not turn it on or charge the battery unless you charge it with 240 mains power.
Have been given 2 new phones in 18 months because of this problem. They have found a problem with the firmware and now have upgrades to fix problem.
This from my supplier:
Dear Customers,

We have been recently advised by Inmarsat that there is an issue with IsatPhone Pro's purchased since September 2012 running firmware versions 5.1.0 & 5.2.0 (the latest).

Inmarsat has discovered that these two versions of firmware contain an error causing the battery not to charge whilst the phone is switched off. If the battery is allowed to run flat, then it becomes impossible to charge the phone unless a new, pre-charged battery is fitted.

Inmarsat's engineers are producing a new version of firmware which will resolve this problem. We anticipate that this will be fully tested and available for release by 8th February 2013.

In the meantime, our customers should be advised to have the phone switched-on during charging and to maintain a full to half charge until their IsatPhone Pro has been upgraded with the new firmware.

We will contact you the minute the firmware upgrade becomes available.
AnswerID: 504514

Follow Up By: Dennis Ellery - Monday, Feb 11, 2013 at 10:47

Monday, Feb 11, 2013 at 10:47
Hi Andy,
Inmarsat say its mandatory - thats good enough for me.
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FollowupID: 781348

Follow Up By: Sigmund - Tuesday, Feb 12, 2013 at 08:28

Tuesday, Feb 12, 2013 at 08:28
Inmarsat are going to make a change to the network system so when that happens earlier versions of firmware will prevent the phone from working.

But the change has been pushed back to the end of the year.
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FollowupID: 781403

Reply By: Member - Trouper (NSW) - Monday, Feb 11, 2013 at 12:26

Monday, Feb 11, 2013 at 12:26
I'm really glad your phones are working OK But if you hadn't bought cheap a**ed phones with dodgy satelite systems you would not have had the problem in the first place. Image all the poor people who dont know of the 'upgrade'
If you had bought a Motorola operating on the Iridium system you would have no problems. Yes I know there bloody expensive (But you only get the amount of quality you pay for). As an example I fired up my phone last week for the 1st time in 7 months and presto full signal in less than 30 seconds. Now I sit back and wait for the 'responses'

Jeff
AnswerID: 504519

Follow Up By: Member - Duncan W (WA) - Monday, Feb 11, 2013 at 16:06

Monday, Feb 11, 2013 at 16:06
Jeff the satelite connection is not the problem. The phones connect very quickly.
Dunc
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Follow Up By: Dennis Ellery - Monday, Feb 11, 2013 at 22:25

Monday, Feb 11, 2013 at 22:25
Hi Jeff - Having a bad hair day mate.
Besides being cheaper Inmarsat has a number of features that Iridium doesn’t have.
Here is a comparison.
http://www.epirbhire.com.au/Compare%20Iridium%20and%20Inmarsat.htm
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Follow Up By: Member - Trouper (NSW) - Tuesday, Feb 12, 2013 at 12:26

Tuesday, Feb 12, 2013 at 12:26
Yeah guess you could call it that. Was just trying to get a reaction and spark up the site a bit didn't work though did it??

Cheers................Jeff
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