Caravan Buyers Beware
Submitted: Thursday, Feb 14, 2013 at 17:48
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Member - Jan C
Hi Everyone This is our first time posting so hope we have it right. We have just been to court with a SA caravan dealer and just wanted to let everyone know to please be careful when dealing with in our case, caravan dealers. We orderd a special build caravan and because the dealer could'nt deliver what we wanted we asked for our deposit back. We were flatly refused. We tried to discuss the matter with the dealer who wasn't interested in talking. We went to Consumer Affairs but they couldn't get anywhere either. We went to legal aid who helped us with what we needed to do and what forms to fill out. We ended up going to Flinders University who put us in touch with the students who with the help of a mediator also helped us with lodging our claim with the court. We tried to mediate with the dealer again but still he wasn't interested. To cut a long story short the judge ordered a mediation which is what happened and he suggested half and half which is what the outcome was. All I can say is when you
sign any contract make sure the dealers put in writing that you will get your deposit back if things don't work out. Also get them to date and
sign it. Also keep a record of all phone conversations and every bit of paper work which we did. The only reason we agreed to half and half was because the judge said that it wasn't an easy case and could go on for a long time and cost a fortune. We thought it was better to cut our losses. Also we felt we let them know that we arn't just country hicks and that they just can't walk all over everyone. This has been a huge learning curve which we hope will help others. We have now sold our house and bought a fifth wheel and living on the road and love it.
Reply By: Ross M - Thursday, Feb 14, 2013 at 19:50
Thursday, Feb 14, 2013 at 19:50
G'day Jan C Peter,
I know there are troubles with naming businesses.
If the Judge has awarded 50/50 for whatever reason it is clear the dealer is shonky and non compliant.
Of course we can't know all situations of the case, but now people who have read your post, despite having all due contractual arrangements covered, still don't know who the dealer is or who to be wary of when buying or getting a van build to specs.
Some dealers/builders will be honest and some won't, but the fact remains, who are they.
As a purchasing public, I believe we have a right to know and if knowing impinges on the dealers actions in order for them to shape up or ship out, so be it.
We shouldn't have to live in a society where, less than proper actions are hidden, and the masses still continually get ripped off. We shouldn't have to be "smarter" or "more aware" than a legal beak in order to buy something from a manufacturer.
If we all studied law, we probably wouldn't be buying caravans anyway.
There are many ways to not name someone but indicate to interested or affected persons, who they are likely to be. No names, but a road and suburb is a, nudge nudge wink wink, for concerned prospective buyers. Otherwise we are none the wiser and still paddling the barbed wire canoe.
Why must the perpetrators be protected?
Ross M
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Follow Up By: Member - Jan C - Thursday, Feb 14, 2013 at 19:58
Thursday, Feb 14, 2013 at 19:58
I know your right. The address is Grand
Junction Road Kilburn.
Jan & Pete
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Follow Up By: Isuzumu - Thursday, Feb 14, 2013 at 20:11
Thursday, Feb 14, 2013 at 20:11
Thanks Pete.
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Follow Up By: Member - Bruce and Di T (SA) - Thursday, Feb 14, 2013 at 21:00
Thursday, Feb 14, 2013 at 21:00
Hmmm, that gives we South Australians exactly a narrow field of just who it was.
Di
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Follow Up By: The Landy - Friday, Feb 15, 2013 at 11:36
Friday, Feb 15, 2013 at 11:36
If we follow that logic, does that mean that Jan C is also shonky and non compliant...after all the judge said 50/50.
The problem with naming anyone is that the full facts aren’t known and the business doesn’t get to put its case before facing a “kangaroo court” in an online
forum.
I think it is a little disappointing that after having taken the right approach in the first instance that Jan C has now all but named the dealer involved...
My two bob’s worth anyway...
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Follow Up By: Member - Jan C - Friday, Feb 15, 2013 at 12:59
Friday, Feb 15, 2013 at 12:59
Thankyou for your input as I believe everyone is entitled to their opinion. I agree that the full facts arn't known. We felt very strongly about it and I haven't named the dealer all we wanted to do was perhaps save someone else the heartache and stress that we went through.
Kind regards
Jan & Peter
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Follow Up By: The Landy - Friday, Feb 15, 2013 at 13:08
Friday, Feb 15, 2013 at 13:08
I think your initial post was good and highlighted the pitfalls and things that all should be aware, but posting the address (above) of the dealer concerned is as good as naming him, surely?
Rightly or wrongly so people will now form an opinion on this business based on your experience, but without the benefit of hearing its side of the story.
Anyway, your choice, so be it...
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Reply By: Members Pa & Ma. - Thursday, Feb 14, 2013 at 20:25
Thursday, Feb 14, 2013 at 20:25
Jan C.
Yes, you get knocked down & you get back up some more than others. We have been there & done that too many times for our liking.
However Jan, it shouldn't happen, when buying a reputable product. I too, believe in fate but this is just plain wrong.
I think we inspected these vans & were nearly sucked in.
He needs to lift his game because word of mouth spreads quickly.
E.O isn't the place to name them but he must be named to the correct people. He was given a very good rewiew in the caravan Magazine ,if it is the one I think it is. He also is a member of a group which perhaps he shouldn't be. You may get a message from another member of this
Forum but caution must be adhered to.
Once again ,Take care, safe travels.
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Follow Up By: Member - Jan C - Thursday, Feb 14, 2013 at 21:18
Thursday, Feb 14, 2013 at 21:18
Hi, I agree I still try to trust people but am becoming more cautious which is not a bad thing.We came from a
farm in a small farming community where we looked after one another.
I don't want to go back to court for defermation once in court was enough.
Jan
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Reply By: rossy - Friday, Feb 15, 2013 at 09:41
Friday, Feb 15, 2013 at 09:41
I've heard so many of these kind of stories. A friend purchased a caravan about $120,000 from
Victoria and it leaked. All sorts of problems and threats flying around and until eventually got it fixed.
Another work colleague bought a new van over $100K as well and it towed crooked! They had to change the frame on the front end of the van.
Unbelievable that these things aren't seemingly road tested as a standard pre delivery.
I heard there are no over seeing governing bodies with caravans as there are with quality control with cars.
Thank goodness we purchased our second hand
Kimberley Karavan from a fantastic dealer who has given us superb after sales service even years after we bought it.
James and Dean at South Eastern
Queensland Campers in Caboolture ph 07 5428 2672.
I've even rung them whilst lying under the van in the sand on
Fraser Island trying to get the diesel cooker going and they talked me through it and we got it going!
We had a problem with the hand brake on the van before going to
Tasmania so they prioritized our job spent a good day trouble shooting fixed it and charged us very little.
At least this is a good caravan story amongst many horror stories. At least some companies are smart enough and reputable enough to realise that after sales service and word of mouth are their best attributes especially in these days of the internet.
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Follow Up By: Member - Jan C - Friday, Feb 15, 2013 at 11:00
Friday, Feb 15, 2013 at 11:00
I would imagine there are a lot of good stories out there and I don't believe we can tar every business with the same brush. I am so glad you have had a good experience and these businesses need to be recognised also.
Jan
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Reply By: Member - bbuzz (NSW) - Friday, Feb 15, 2013 at 21:16
Friday, Feb 15, 2013 at 21:16
It seems we can praise the good things that people do but can't do the same when they don't measure up.
I am for putting the facts out there and let others make up their mind. Problem is that the Legal Beagles are all looking for a 'cause'. Funny how no -one wants to take a description of a good result to court when there may be disputed facts and versions - as I am sure there are.
I have heard a lot of stories of caravan builders who are not qualified to build a Lego Tower. Anyone can apparently set themselves up without any sort of government oversight. Not good enough considering the large amounts of money involved.
Good to hear, Jan C, that you were not put off trying again.
bill
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Follow Up By: Member - Jan C - Friday, Feb 15, 2013 at 21:37
Friday, Feb 15, 2013 at 21:37
Thanks Bill B I was starting to wonder whether we had done the right thing. We just feel that people arn't stupid and that they will make up their own minds and not let one review put the off. If people are considering dealing with different companies I'm sure they will look into the reviews on these companies. We just felt that sometimes we need to be reminded to tread carefully.
Jan & Pete
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