Attention Jayco Owners

Submitted: Monday, Apr 22, 2013 at 19:31
ThreadID: 101823 Views:5674 Replies:4 FollowUps:4
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I was once the proud owner of a Jayco Sterling. I am still the owner, but unfortunately, no longer proud. You see, the fibreglass on my $50,000 2008 Jayco Sterling has started to deteriorate. I have contacted Jayco on this matter and they have stated that it is "crazing" and is a maintenance issue. I maintain that the van has always been maintained per the manual and is therefore a product issue.
I would love to know if anyone else has had the same problem as this & has had it rectified by Jayco, as I know for a fact that there are people out there that have.

I would love to hear from you.

Thanks in advance
Clint
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Reply By: Stretchlizard2 - Monday, Apr 22, 2013 at 19:56

Monday, Apr 22, 2013 at 19:56
Clint
I used to own a 05 Freedom, which was the first of the fibreglassed skin Freedoms. It had crazing from manufacture on the front near the grab handles. It was repaired under warranty but other crazing was seen on that front skin. It was due to manufacturing not environment as the van was used extensively, never stored under cover and only had crazing on that front skin.
Good luck
Stretchlizard
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Follow Up By: Member - Allan H (NSW) - Tuesday, Apr 23, 2013 at 21:06

Tuesday, Apr 23, 2013 at 21:06
We have purchased a 2008 Jayco Sterling about 4 weeks ago and noticed the issues with crazing at the front grab handles as well. I was thinking it was stress cracks but maybe it is crazing. Not sure how to fi the problem but it sounds like Jayco will not come to the party.

Thank you for bringing the problem to my attention.

Allan and Andrea
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Reply By: Michael ( Moss Vale NSW) - Monday, Apr 22, 2013 at 20:08

Monday, Apr 22, 2013 at 20:08
Clint, get onto Fair Trading, they are much better these days at getting results. For $50,000 and only 5 years old and meant to be used outside in the weather, it obviously it not of acceptable quality. They will be able to tell you if there are other claims for the same problem. Michael
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AnswerID: 509549

Reply By: Dennis Ellery - Monday, Apr 22, 2013 at 20:50

Monday, Apr 22, 2013 at 20:50
I’ve had a Jayco fibre glass van for 5 years.
Out in the open for five years with no problem – but it has faded a bit.
How long do you expect a warranty to last?
AnswerID: 509557

Follow Up By: Michael ( Moss Vale NSW) - Monday, Apr 22, 2013 at 21:30

Monday, Apr 22, 2013 at 21:30
Dennis, I had two aluminum clad Jayco vans, they will fade also if you don't keep them clean, polished or simply out of the sun but I would think that crazing would be regarded as more than just neglect or fading. I don't know anything about fiberglass so i'm stabbing in the dark here. Just my thoughts! Regards, Michael.
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Follow Up By: BUSH CAMPER - Monday, Apr 22, 2013 at 22:06

Monday, Apr 22, 2013 at 22:06
I believe crazing is due to insufficient UV in the gel coat. From mememory I believe that there was faulty gel coat imported into the country about 8 or 9 years ago and has caused a lot of problems in the fibre glass industry. The importer died quite a few years ago so there is no one to pick up the cost.
I had the same problem on my pop top freedom back in 2007 and the poptop lid was replaced under warranty. It was only 2 years old at the time.
It will look a bit ordinary but won't affect van performance, I was told
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FollowupID: 787467

Follow Up By: Member - ken m4 - Tuesday, Apr 23, 2013 at 07:26

Tuesday, Apr 23, 2013 at 07:26
I believe that Jayco have a duty of care to ensure the gel coat whether imported or local is the right product for the longevity of their product
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Reply By: Nutta - Monday, Apr 22, 2013 at 22:22

Monday, Apr 22, 2013 at 22:22
I'm pretty sure boats last longer than that too!
AnswerID: 509570

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