Appreciate great service

Submitted: Tuesday, May 28, 2013 at 18:13
ThreadID: 102463 Views:1479 Replies:1 FollowUps:2
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We had the unfortunate experience of having the diesel heater packing up while bush camping near Warragul in VIC. we contacted Milners caravan repairs in Warragul and we found their service to be fantastic. We were fortunate to have the sales sep from Dometic drop in while the van was there. Karl from dometic was great and between Milners and Dometic the problem was fixed within a couple of days.
We really appreciated the great service from all parties, now we are waiting for the extended warranty to be handled in the same way.
Time will tell.
Thanks Hugh
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Reply By: Member - J&R - Thursday, May 30, 2013 at 10:04

Thursday, May 30, 2013 at 10:04
Is the diesel heater a standard fitting or aftermarket bolt in?
AnswerID: 512147

Follow Up By: Grumblebum and the Dragon - Friday, May 31, 2013 at 12:40

Friday, May 31, 2013 at 12:40
We had one fitted by the factory a couple of years ago - magic bit of gear, especially with an additional hot air line into the ensuite.

John
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FollowupID: 790525

Follow Up By: BUSH CAMPER - Friday, Jun 07, 2013 at 20:15

Friday, Jun 07, 2013 at 20:15
The diesel heater was fitted while the van was being manufactured.
The warranty people have now said that they will honour the warranty, however they first said that they wouldn't. we had a good discussion and after afew more photo's the money should be in my account after the long weekend.
I think persistance works.
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FollowupID: 791255

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