Warning to all, sadly to late for me.

Submitted: Monday, Jun 17, 2013 at 14:41
ThreadID: 102812 Views:18333 Replies:13 FollowUps:13
This Thread has been Archived
I recently purchased a generator via ebay. I collected it directly from the warehouse at Seven Hills in Sydney however when I got home it was not the correct item. Supposed to be a 4.4Kva and in fact was a 2.5Kva.

The company apologised and said they were out of stock and offerred a replacement in 2-3 weeks.

I asked for my cash back and thats where the fun started.........long story short, I have just finished an hour long stint with Fair Trading who have issued a warning about this company and a host of others that are trading online.

Fair Trading also tells me they are trading under many many other names on Ebay that may or may not be registered therefore its very hard to know who you are dealing with. The Ebay name that screwed me is Sales 24/7.

If you have had any strange dealings with any of the below listed groups or Sales 24/7 as it was called in my case then please call your local Fair Trading.

Fair Trading have said they will happily field queries from any person wanting to check the bonafides of a online business so please ensure you call them before you buy anything and its not restricted to Caravans and Camping.

These are just a handful of the known business and company names being used.......Bulk Imports & Exports Pty Ltd ACN 131 768 084

HTR Caravan and Camping Pty Ltd ACN 154 876 954

Earth8 Construction Pty Ltd ACN 154 876 963

Solar Energy Store International (BN98531802)

EProducts (BN98449073)

Luxury Home Products

RV4x4

Solar Energy Store

OzEpicDeals

Eproductshop

Double-gear

Esales_superstore

Online-group

Solar Energy Store Australia

Lhp-net-au

Dome Technology

Websites:

www.interproductsonline.com

www.rv4x4.com.au

oz.home.plus via eBay

There are a number of Warnings that have been issued and can be seen here....
http://www.fairtrading.nsw.gov.au/ftw/Search/Search.page?setVisibleQuery=true&query=bulk+imports&lastPaget=2&lastPage=2¤tPage=1&totalhits=11
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Reply By: Lyn W3 - Monday, Jun 17, 2013 at 15:10

Monday, Jun 17, 2013 at 15:10
There was a warning about this vendor a couple of weeks ago on the forum.

AnswerID: 513269

Reply By: Member - Scott M (NSW) - Monday, Jun 17, 2013 at 15:15

Monday, Jun 17, 2013 at 15:15
covered with Mr George Sekuloski ....

Thread 102718
AnswerID: 513270

Reply By: Member - Vince B (NSW) - Monday, Jun 17, 2013 at 15:49

Monday, Jun 17, 2013 at 15:49
Hi Mazdan.
I purchased a 120w folding panel from sales24-7 in Feb 2011. It is still working ok but I wonder how many watts it really is.
Vince
AnswerID: 513273

Follow Up By: greybeard - Monday, Jun 17, 2013 at 17:00

Monday, Jun 17, 2013 at 17:00
Been there done that and have two panels after discovering the original panel wasn't anything like the rating I'd payed for.
solar panel size comparison
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FollowupID: 791962

Follow Up By: allanw - Monday, Jun 17, 2013 at 17:47

Monday, Jun 17, 2013 at 17:47
Ditto, I bought a 200W panel from them and after extensive testing found that it was more like 140W. Even short cct testing produced only 9 amps.
Anyway I complained and they refunded the full amount including return freight so I cant really complain.
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FollowupID: 791970

Reply By: Member - PJR (NSW) - Monday, Jun 17, 2013 at 15:51

Monday, Jun 17, 2013 at 15:51
Mate you must be strong willed to sound so calm. What did ebay say about him?

We always use either Visa to a "known" company and NEVER give them the number on the back of the card, or an intermediary such as Paypal. In our case Paypal has come through on all of the very few issues that we have had trouble with. Full refunds, returns or in one case a translator to actually talk to both them and myself to resolve an issue which was a very rare display engine of which I am the proud owner of both versions. These two avenues sometimes cost a bit more, nothing is free, but for our minds it is darn well worth it. No discounts for cash doing it this way though. But then again using cash you do not have much leverage in an issue.

And as far as ebay is concerned they are the same as any other auction house. Gumtree is another. You just have to use common sense and not let the heart (Mr Emotion) lead the purchase, but keep the brain (Mr Brainiac) in full control.

Phil
AnswerID: 513275

Follow Up By: Mazdan - Monday, Jun 17, 2013 at 16:45

Monday, Jun 17, 2013 at 16:45
Actually I spent hours doing searches and reading about the Fuji generators they sell..........heaps of product checking but just never occurred to check the sellers bonafides.

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FollowupID: 791961

Reply By: allein m - Monday, Jun 17, 2013 at 16:59

Monday, Jun 17, 2013 at 16:59
Mr George Sekuloski from research from the original post few weeks back this guy is trouble and seems to be well known is many 4x4 forms Personally i think there should be far more serious action taken against the people who use ebay and other forms on line to sell goods

it seems when they get so many negative posts they just move on to another name so with luck the government will make they life much harder

for this to happen we need to tell the government what we want so time to write letters emails ect
AnswerID: 513278

Follow Up By: Mazdan - Monday, Jun 17, 2013 at 17:40

Monday, Jun 17, 2013 at 17:40
100% right mate. If disgruntled customers dont report then it will only continue.
Sadly most simply "put it down to experience"
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FollowupID: 791968

Reply By: NTVRX - Monday, Jun 17, 2013 at 17:22

Monday, Jun 17, 2013 at 17:22
I never purchase anything on Evil Bay unless seller has 100% feedback. I purchased panels 18mths ago from LHP ....2X60 watt folding solars.....they sent me 2 X 80 watt Panels.....I sent them back....gee I hope they received them!!
AnswerID: 513281

Follow Up By: Wilko (Parkes NSW) - Tuesday, Jun 18, 2013 at 00:25

Tuesday, Jun 18, 2013 at 00:25
Hi NTVRX,

Dont necessarily trust the 100% feedback. Ive heard of people who set up a couple of ebay logins and actually sell stuff to themselves and give them selves 100% feedback. They are prob legit just boosting the public perception of them but they can quiet easily not be.

Buyer beware

Cheers Wilko
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FollowupID: 791984

Reply By: Member - Boobook - Monday, Jun 17, 2013 at 17:59

Monday, Jun 17, 2013 at 17:59
Solar Energy Store International (BN98531802) and Solar Energy Store Australia
have been highlighted on this and other forums for at least a year as doing similar tricks to the one you describe.

AnswerID: 513283

Reply By: Michael ( Moss Vale NSW) - Monday, Jun 17, 2013 at 18:24

Monday, Jun 17, 2013 at 18:24
So are fair trading actually going to help you or not? Michael
Patrol 4.2TDi 2003

Retired 2016 and now Out and About!

There's time to rest when you're dead,
Get out and do something instead!

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AnswerID: 513286

Reply By: Member-George (WA) - Monday, Jun 17, 2013 at 18:37

Monday, Jun 17, 2013 at 18:37
Has anyone ever put in a complaint to Ebay and have this guy removed from Ebay. Also if you pay by PayPal they will give you some money back guarantee, I thought, or is that just sales talk. Cheers
AnswerID: 513287

Follow Up By: Member - PJR (NSW) - Monday, Jun 17, 2013 at 22:29

Monday, Jun 17, 2013 at 22:29
It is true George. We have had 100% refunds, including postage, on several occasions. Never had an issue with either ebay or Paypal.

But you must read the description and never assume anything. Remember to read the fine print and I am talking about every word in the description.

Eg: If the seller states the shipping cost at $10 and it only costs $1 then you haven't a leg to stand on. He is quite entitled by ebay's and Paypal's rules to pocket the $9. Read it all. Some sellers will send you the $9 but not many unless they state it.

No hassles with ebay or Paypal here at all. And that is after more than 2000 purchases between us for our hobbies.

Phil
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FollowupID: 791980

Reply By: Lyn W3 - Monday, Jun 17, 2013 at 19:59

Monday, Jun 17, 2013 at 19:59
Sorry but I just can't believe that someone would go to a store, pay cash for something and not check the merchandise you bought.

Surely the box or generator had it written on it what it was.
AnswerID: 513292

Follow Up By: Mazdan - Tuesday, Jun 18, 2013 at 08:26

Tuesday, Jun 18, 2013 at 08:26
They looked identical. Absolutely 100% except for this small sticker I happenned to find on the generator after I unpacked it. Ever heard of rebadging?
And apart from that I trust the person I am buying from. I had no reason not to.
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FollowupID: 791990

Follow Up By: MEMBER - Darian, SA - Tuesday, Jun 18, 2013 at 08:29

Tuesday, Jun 18, 2013 at 08:29
Probably had to pay for it online, before the optional warehouse pickup.
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FollowupID: 791991

Reply By: 08crd - Monday, Jun 17, 2013 at 22:15

Monday, Jun 17, 2013 at 22:15
When purchasing a geneator, take note of the engine size, it is what produces the grunt.

True 2kw generators use 150cc+ motors, 2.5kw use 175cc+engines. Just a general guide from memory.
AnswerID: 513298

Reply By: Member - Barnray (NSW) - Tuesday, Jun 18, 2013 at 17:50

Tuesday, Jun 18, 2013 at 17:50
I have just started a claim thru Fair Trading re Outbaxcamping over a generator. Barnray
AnswerID: 513332

Follow Up By: OzJeff - Wednesday, Jun 19, 2013 at 20:54

Wednesday, Jun 19, 2013 at 20:54
What for may I ask?

Was just about to purchase a generator from either Outbaxcamping and their Gentrax or Sales 24/7 with their variation (given they have '2' years warranty and spare parts - well so they say)

They've got 100% positive feedback ??? (not that I always believe that either. I know 1 gave 6 months extra warranty for leaving positive feedback).
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FollowupID: 792108

Follow Up By: Member - Barnray (NSW) - Thursday, Jun 20, 2013 at 08:34

Thursday, Jun 20, 2013 at 08:34
The First Genset failed on delivery and the second failed a month after it was replaced. As far as I can tell Infomon,Fuji and gentrax are out of the same factory. There are no badges to Id the gensets but they all look the same.
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FollowupID: 792140

Follow Up By: OzJeff - Thursday, Jun 20, 2013 at 20:13

Thursday, Jun 20, 2013 at 20:13
Thanks Barnay. From the several days of googling around it certainly sounds like there's a fair amount of lemon gensets they sell. Some are lucky and rather trouble free, others.... then try and get warranty/refunds.

Such a pity that the name brands are up to 4x more for 3/4 the power output (well if the knock-off works that is ;))

Tempted to go to Bunnings for the Kipor so at least I can walk in to any store for a replacement in 2 years. Twice the price still and only 3/4 the power, but piece of mind. Pity the TPE units at Masters is only 1 year for their 2KW max unit.

I know there's a factory right beside Honda that makes 'copies' (to the point of really being identical units) just wish I knew which ones they were.
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FollowupID: 792195

Follow Up By: Member - Barnray (NSW) - Thursday, Jun 20, 2013 at 20:26

Thursday, Jun 20, 2013 at 20:26
Thats O'k Mate I will keep people in the loop as far as the claim go's. I am pis**ed that ebay has not closed them down until the dispute has ended. arnray
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FollowupID: 792201

Follow Up By: Member - Barnray (NSW) - Saturday, Jun 22, 2013 at 09:01

Saturday, Jun 22, 2013 at 09:01
Well I'm B*****ered Had a phone call from Outbaxcamping asking me to send the Genset back for testing and they would send a new unit to replace it.To which I demanded a full refund after a few words and me stating that I was entitled to a full refund by Law, they said needed to check with the Boss. Later had a reply to which a refund has been put in my Paypal account minus $5.77. I don't know who was the instigator for their actions OFT or Ebay but I am happier. Barnray
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FollowupID: 792290

Reply By: The Landy - Friday, Jun 21, 2013 at 12:59

Friday, Jun 21, 2013 at 12:59
I’ve always worked on a principle of buy the best that you can afford, go reputable brand names that have a proven track record, and make sure that the person selling it has an established background in the field.

I get it that in this day and age people are inclined to go for a cheaper item via Ebay, but the risk is it costs you far more in the long run, and warranty and service issues can be a problem.

I’ve been tossing up about a generator for sometime, but that is more a decision over do I really need one. When I do buy one I’ll be getting a Honda. More expensive, but I can do so in the knowledge that service, warranty, and product should never be an issue.

But having said that good luck and hopefully you get a resolution that is favourable for you…
AnswerID: 513520

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