Warning to all, sadly to late for me.
Submitted: Monday, Jun 17, 2013 at 14:41
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Mazdan
I recently purchased a generator via ebay. I collected it directly from the warehouse at Seven Hills in
Sydney however when I got
home it was not the correct item. Supposed to be a 4.4Kva and in fact was a 2.5Kva.
The company apologised and said they were out of stock and offerred a replacement in 2-3 weeks.
I asked for my cash back and thats where the fun started.........long story short, I have just finished an hour long stint with Fair Trading who have issued a warning about this company and a host of others that are trading online.
Fair Trading also tells me they are trading under many many other names on Ebay that may or may not be registered therefore its very hard to know who you are dealing with. The Ebay name that screwed me is Sales 24/7.
If you have had any strange dealings with any of the below listed groups or Sales 24/7 as it was called in my case then please call your local Fair Trading.
Fair Trading have said they will happily field queries from any person wanting to
check the bonafides of a online business so please ensure you call them before you buy anything and its not restricted to Caravans and Camping.
These are just a handful of the known business and company names being used.......Bulk Imports & Exports Pty Ltd ACN 131 768 084
HTR Caravan and Camping Pty Ltd ACN 154 876 954
Earth8 Construction Pty Ltd ACN 154 876 963
Solar Energy Store International (BN98531802)
EProducts (BN98449073)
Luxury
Home Products
RV4x4
Solar Energy Store
OzEpicDeals
Eproductshop
Double-gear
Esales_superstore
Online-group
Solar Energy Store Australia
Lhp-net-au
Dome Technology
Websites:
www.interproductsonline.com
www.rv4x4.com.au
oz.
home.plus via eBay
There are a number of Warnings that have been issued and can be seen here....
http://www.fairtrading.nsw.gov.au/ftw/Search/Search.page?setVisibleQuery=true&query=bulk+imports&lastPaget=2&lastPage=2¤tPage=1&totalhits=11
Reply By: Member - PJR (NSW) - Monday, Jun 17, 2013 at 15:51
Monday, Jun 17, 2013 at 15:51
Mate you must be strong willed to sound so calm. What did ebay say about him?
We always use either Visa to a "known" company and NEVER give them the number on the back of the card, or an intermediary such as Paypal. In our case Paypal has come through on all of the very few issues that we have had trouble with. Full refunds, returns or in one case a translator to actually talk to both them and myself to resolve an issue which was a very rare display engine of which I am the proud owner of both versions. These two avenues sometimes cost a bit more, nothing is free, but for our minds it is darn
well worth it. No discounts for cash doing it this way though. But then again using cash you do not have much leverage in an issue.
And as far as ebay is concerned they are the same as any other auction house. Gumtree is another. You just have to use common sense and not let the heart (Mr Emotion) lead the purchase, but keep the brain (Mr Brainiac) in full control.
Phil
AnswerID:
513275
Follow Up By: Mazdan - Monday, Jun 17, 2013 at 16:45
Monday, Jun 17, 2013 at 16:45
Actually I spent hours doing searches and reading about the Fuji generators they sell..........heaps of product checking but just never occurred to
check the sellers bonafides.
FollowupID:
791961
Reply By: The Landy - Friday, Jun 21, 2013 at 12:59
Friday, Jun 21, 2013 at 12:59
I’ve always worked on a principle of buy the best that you can afford, go reputable brand names that have a proven track record, and make sure that the person selling it has an established background in the field.
I get it that in this day and age people are inclined to go for a cheaper item via Ebay, but the risk is it costs you far more in the long run, and warranty and service issues can be a problem.
I’ve been tossing up about a generator for sometime, but that is more a decision over do I really need one. When I do buy one I’ll be getting a Honda. More expensive, but I can do so in the knowledge that service, warranty, and product should never be an issue.
But having said that good luck and hopefully you get a resolution that is favourable for you…
AnswerID:
513520