A Good Supplier for once.

Submitted: Tuesday, Jun 18, 2013 at 13:41
ThreadID: 102822 Views:1637 Replies:3 FollowUps:1
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On this forum you gets many warnings of suppliers ripping you off and/or giving bad service. Well here is a change, someone who gives great service.
I wanted a pressure water pump for setting up in my 4WD. I got onto eBay and found just what I wanted and made the purchase. It arrived within 2 days but the clear plastic filter cover had a crack in it. I took a photo and sent it to the supplier and within 24 hours I had received as a replacement a complete new pump. To say I was gobsmacked is an understatement. We can only wish that more supplies would give such excellent service. Now I have to find a spot to store my spare pump. With an eBay feedback of 99.5% this great service seems to be the norm for them. So you are they?
Pinnacle Wholesalershttp://myworld.ebay.com.au/pinnacle-wholesalers&ssPageName=STRK:MEFSX:SELLERID&_trksid=p3984.m1543.l2533

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Reply By: Member - Tony H (touring oz) - Tuesday, Jun 18, 2013 at 15:43

Tuesday, Jun 18, 2013 at 15:43
So good to hear a positive story..... every now & again
Insanity doesnt run in my family.... it gallops!

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AnswerID: 513324

Reply By: member - mazcan - Tuesday, Jun 18, 2013 at 16:15

Tuesday, Jun 18, 2013 at 16:15
hi
((so now I have to find a place to store my spare pump))

didn't they request that the pump with the broken filter be returned to them
seems a little bit out of the ordinary especialy with ebay
if not you now have 2 for price of one and spares to boot
except for one part
cheers
AnswerID: 513325

Reply By: Member - mechpete - Tuesday, Jun 18, 2013 at 16:45

Tuesday, Jun 18, 2013 at 16:45
hi Chris ,
I recently bought a motorbike hoist of this mob , shock horror , now it has a warranty
problem they won,t reply to any emails , the office girl says she hasn,t seen any emails !!! she gave me the owners mbl no an shock horror he won,t answer it either .
good customer service NOT !! when you read some of the unhappy customers
comments now I know what they are like
mechpete

Pinnacle Wholesalers what a joke
AnswerID: 513327

Follow Up By: Member - willawa - Tuesday, Jun 18, 2013 at 17:35

Tuesday, Jun 18, 2013 at 17:35
Hi Chris
You must be one of the lucky ones.
I have never had any luck with them,won't answer e-mails,won't give info on the phone and they don;t seem to know much about the products they sell.
I have given up trying to purchase from them.
willawa (NSW)

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