Isatphone 000 Emergency Calling

Submitted: Tuesday, Jul 02, 2013 at 16:59
ThreadID: 103065 Views:2275 Replies:1 FollowUps:1
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This may be of interest to members...
From 1 July 2013 it will be possible to access emergency calling from your IsatPhone Pro.
We have also been told that from 1/7/13 an ISAT with an expired voucher will be able to dial 000 or 112, however the ISAT still requires firmware 5.3.0 on the phone to accept this.
(To check your firmware version go to Menu > Settings > About > Firmware version – to upgrade firmware go to

This facility will enable an IsatPhone Pro registered on any of the I4-satellite beams covering Australia and Australian territorial waters (up to 200nm), to dial either '000' or '112' and be routed through to the local Australian emergency call centre. The user will not need to make any adjustments to their phones, the service introduction is wholly network-related.

The only requisite is that the phone needs to be operating with firmware 5.3.0, which was released in February 2013.

It was supposed to be ready by 1st July… my understanding is that it’s law and will now work (though I have not tested it personally as the emergency services take a dim view of people "testing" their services

Always remember that 000 is not the emergency number for all situations and you should always have numbers for friends, family or colleagues and other services like RFDS and local mechanics available to call at times of need.

For example, you break down in the middle if nowhere and 000 is not going to be happy to have to deal with a break down call for a mechanic or tow truck…!!! This is a typical situation where users need to especially know the local numbers for services at the closest towns that they can call.

I hope this helps

Dez Kok
AST Australia
T: +61 (0)7 3279 6300 | F: +61 (0)7 3279 6800 | M: +61 (0)429 662 416 |

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Reply By: Dez K - Wednesday, Jul 03, 2013 at 10:46

Wednesday, Jul 03, 2013 at 10:46

We've just had conformation from Inmarsat - 000 emergency calling from the Isatphone is confirmed operational.


AnswerID: 514194

Follow Up By: Member - Stephen L (Clare SA) - Wednesday, Jul 03, 2013 at 22:49

Wednesday, Jul 03, 2013 at 22:49
Thanks Dez


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