Excellent Service from Cruisemaster Suspension

I don't disagree with what you say Ross.
But I guess the point I am making is that I could have gone back to the caravan manufacturer, paid a $100 for a wheel alignment and the alignment would not have stayed true due to the galvanising gung in the bushes. The problem was caused after the suspension left Cruisemaster so they would have been within their rights to say its not their problem. But I believe they went the "extra mile" to make a customer happy. That type of service is rare today I believe.
Cheers

hi wanuranman
it is a concern that the d035 hitch is warn enough after only 6000km's
that the bushes are sloppy and needed replacing
to me that tells me that its not heavy duty enough and upto handling the load that it has been installed for
I would be wary of that if it was my van I would be going back to the van manufactures with that info
long term it may need a heavier rated hitch???
cheers

X 2 for mazcans comment. Definitely worth getting back to the dealer/manufacturer on.

The galvanizing gunge in the bush area SHOULD NOT have been left as it was and suspension built around it.
Whoever is responsible for that has assembled the gear with little knowledge or recognition of the consequences.
Who do you think assembles these things, highly qualified mechanics or staff who can tighten a nut.

If it is suspension items tightened against lumps of a soft material like zinc but has to with stand high pressure or force, then the zinc will give way every time. ( zinc is a greasy slippery material)
They know that is possible because of the years of production experience and although they possibly would never admit to anything they are prepared to rectify the situation. Good on them.
If they prepped or even inspected the bush sites prior to assembly it would never have happened. Not so good on them.

I agree taking it to a caravan dealer who may not recognize the base problem is/would be a waste of time.

Do you think it is possible the company has had similar suspension movement issues and so knew exactly what to rectify when you fronted up with an alignment problem.
To me, very to have happened before.

When the cost of checking them beforehand, outweighs the number of failures and that cost to repair, then they will be more diligent beforehand.
Did they fit a new tyre?

No new tyre but that would have to come from the van manufacturer but I have not been back to them about this.
I understand the suspension is attached to the chassis by the van manufacturer and then galvanised.
Yes so they are the ones at fault. We paid for a serivce on the van after the first 1000km which included a wheel alignment which obviously failed as within the next 5000km the tyre started to wear unevenly.
So the van manufacturer should give me a new tyre but I doubt I will get one.
Cheers
PS will keep an eye on the hitch to see how it goes after the next long trip.