Wednesday, Jul 31, 2013 at 12:26
I don't see where the prejudice is. Let's just assume that this conversation did take place rather then writing off the entire post. This mechanic has said that 6 have come in on tow trucks in a month. It wouldn't matter if he was a VW, audi or landy mechanic, 6 have arrived in an un-drivable state in one month. That part alone should be ringing alarm bells. The fact that he can't repair them is a different issue again and I don't think its being prejudicial.
So the mechanic calls VW for some technical advice. An hour later he gets told to change out this bearing in the gear box. Now the VW mechanic in
Darwin has it written in front of him that the job takes 3.6 hours and that is what you will get paid for under our warranty system. Old mate mechanic who has never seen the inside of a rok-box before now has 3.6 hours of paid work before it starts coming out of his pocket. I don't blame him for not wanting to even look at it. It's not an issue of being scared, it is an issue of being in business, time is money. To put it in prospective, there is 7 VW dealers in WA and 37 Toyota dealers.
I am an electrician but there are certain things I won't even look at, It is simply not worth my time and I already know the chances of fixing some problems (mainly in devices with complex circuit boards), it doesn't mean I am threatened by it, it means I do not have the experience
tools or knowledge to diagnose the problem.
I brought this up on a post before and got shot down for it. If you buy something that is not as
well known or as popular as others, you can not expect the same convenience when it comes to warranty support, particularly in remote areas. If I had some cheap crappy fridge that stopped working in the middle of WA I would expect to have to freight it back to
Sydney. If my engel did that I would expect to be able to take it the nearest regional centre and swap it over. Its the same with a vehicle. Yes you may very
well pay more for the item but you are paying for the reassurance that if something goes wrong, you will have better support.
Tim
FollowupID:
794950