Changing EOTrackMe Device ID

Submitted: Thursday, Aug 22, 2013 at 23:38
ThreadID: 104006 Views:1173 Replies:1 FollowUps:5
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How do you edit the EOTrackme Device ID after having changed the laptop that it was originally installed on. The new instillation has produced a new ID. Selecting the edit Device on the My profile page responds with "See 'My Profile' tab on site to setup/update"
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Reply By: ExplorOz Team - Adele - Friday, Aug 23, 2013 at 12:01

Friday, Aug 23, 2013 at 12:01
Hi austadv,

Each computer that you install EOTrackMe Windows on is actually a new device, so for your purposes I would do the following:

1. Go to your public profile page, on the EOTrackMe Tab where the old device is listed, click on "Edit Device", then "Delete".
2. On your new laptop open EOTrackMe Windows, then click on start tracking, this communicates a position to our server (letting us know that the new device exists and needs to be linked to your profile).
3. Go back to your public profile page. The new device will be shown with the name "EOTrackMe Windows", click on "Edit Device" to change the device name etc.

Just let me know if you require any assistance with this at any stage at all.
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Follow Up By: austadv - Friday, Aug 23, 2013 at 22:24

Friday, Aug 23, 2013 at 22:24
Clicking the delete device brings up a dialog saying "Delete this Device - All Tracking and History will be removed - Are your sure?" Clicking "OK" just returns me to the previous screen with out deleting the device
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Follow Up By: austadv - Saturday, Aug 24, 2013 at 08:53

Saturday, Aug 24, 2013 at 08:53
Re=tried on a system running Windows 8 and IE 10 and it worked first go.

Thanks
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Follow Up By: ExplorOz Team - Adele - Monday, Aug 26, 2013 at 14:38

Monday, Aug 26, 2013 at 14:38
Hi austadv,

I'm glad to hear you got this working on a Win8/IE10 computer, however I would like to follow up on the computer that wasn't working.

What operating system/browser were you using when it didn't work?
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Follow Up By: austadv - Monday, Aug 26, 2013 at 18:34

Monday, Aug 26, 2013 at 18:34
Adele
IE 8.0.6001.18702
Windows XP Pro Ver 5.1.2600 SP3 Build 2600
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Follow Up By: ExplorOz Team - Adele - Monday, Aug 26, 2013 at 18:43

Monday, Aug 26, 2013 at 18:43
Thanks austadv, I'll refer this to David to have a look at.
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