Bad Service at SUPERCRAP

Submitted: Friday, Aug 30, 2013 at 09:38
ThreadID: 104110 Views:2870 Replies:6 FollowUps:14
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Went to Supercrap in Maryborough this afternoon to get a set of wiper blades for the daughters Yaris, coundn't find a set of 3, the so called shop assistant,( looked like something out of a horror movie) assures me the set of 2 long ones that says yaris on the wrapper will do the trick, just cut the long one to use for the short front one and the rear window, not convinced but he said no worries if they don't fit bring them back, well about an hour later guess where we are, yep thats right back at SC, I tell the girl at the counter the story and ask for money back, well thats when the fun started, she calls the tattooed zombi to get his side of the story and of course it is totally different to what he told me, after a very short but very heated exchange with zombi, manager decides its probably not a good idea for me to be in the store any longer so gives money back, I go 3 doors up the road to REPCO, a very nice, very young lady serves me, in no time at all we have 3 wiper blades fitted for nothing and $3.00 cheaper than Supercrap. REPCO all the way from now on.
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Reply By: PeterInSa - Friday, Aug 30, 2013 at 10:07

Friday, Aug 30, 2013 at 10:07
And Repco in SA, plus 10% discount if you are in the RAA.

Have not had any trouble/problems with Supercheap in SA

Peter
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Follow Up By: olcoolone - Friday, Aug 30, 2013 at 13:18

Friday, Aug 30, 2013 at 13:18
A long way to come from Queensland to South Australia for a set of wiper blades!
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Reply By: Road Warrior - Friday, Aug 30, 2013 at 10:32

Friday, Aug 30, 2013 at 10:32
Supercheap are bleep e, not long ago I bought a cheapo socket set when they were on sale but took it back (the following weekend) because there was a crack in the ratchet head. So I take it back and say I want another and she goes, "no problem, you will just have to pay a bit extra because that item is no longer on sale"

I said WTF, sale price is sale price, not my fault the item was faulty, give me another ratchet or I want to see the manager.

I got my new ratchet without paying any extra. But it was a lesson for me to not go back there again.
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Follow Up By: Steve M1 (NSW) - Friday, Aug 30, 2013 at 17:53

Friday, Aug 30, 2013 at 17:53
I have had no problems with sca but in my experience you usually get a better quality product and better, more knowledgable staff at Repco.

Ridiculous responses on here when Rosss, clearly, was given a bodyswerve by a deceiptful staff member, unless he was making it all up and some people on the internet know what really happened.

It may come as a shock to some, but most businesses still expect their staff to look presentable to the public.



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Reply By: John and Regina M - Friday, Aug 30, 2013 at 11:00

Friday, Aug 30, 2013 at 11:00
I'm curious.
If you think the store is crap, why go there in the first place?

But a great example of bigotry though.
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Follow Up By: Member - Rosss - Friday, Aug 30, 2013 at 11:24

Friday, Aug 30, 2013 at 11:24
I don't go there often, the reason we went, my daughter joined the supercheap club when they had a promotion just after she got her licence, I thought how far wrong can you go on a set of wiper blades that will be he same brand that everybody stocks, if you want to start insulting people that you don't know we will get the moderators involved, I have been involved in retail all my life and there are ways to treat customers with respect even if you think they are wrong.
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Follow Up By: Penchy - Friday, Aug 30, 2013 at 13:07

Friday, Aug 30, 2013 at 13:07
I agree. Discriminating against someone for how they look is abhorrnet now days. Bad service is bad service regardless of their race, gender, political status or whatever.
Do you expect great service from the maccas staff? I dont, because I know they are just starting out. Supercheap are mostly people with little to no customer service skills so dont expect the most postive experience. More than likely you will know more about the items they sell then they do.
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Follow Up By: John and Regina M - Friday, Aug 30, 2013 at 13:40

Friday, Aug 30, 2013 at 13:40
Rosss face it.
Whatever else you may be, your post is classic bigotry not so cleverly couched in a complaint against SC.

By all means involve moderators if you feel you can defend your post.
Penchy gets it.
We should complain when we receive bad services. So it can be improved.
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Follow Up By: Member - Rosss - Friday, Aug 30, 2013 at 14:36

Friday, Aug 30, 2013 at 14:36
I really don't care if you think it is bigotry or not, you obviously know nothing about first point of contact in retail, income is lost in many places because general public don't like what they see at the front counter, it is all very well for people to say they have the right to look or act differently but the bottom line is if people don't like what they see they will go elsewhere. If you can afford to lose business because you don't care what your staff look like go for it. I have decided your opinion really doesn't matter. Have a nice day.
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Reply By: olcoolone - Friday, Aug 30, 2013 at 13:32

Friday, Aug 30, 2013 at 13:32
I have never had a problem with Super Cheap, I think it's a bit rough your comments about the guy...... wounder if he thought "that old fart who can't hear, see properly or remember where he left his car".....

Most issues can be traced back to the grumpy customer who doesn't want to listen..... and no the customer is not always right.

Instead of bitching here why not take it up with Super Cheap management.

One bad employee can be concern and I'm sure not all Super Cheap employees are the same...... just the same as not all customers are the same.
AnswerID: 517331

Follow Up By: olcoolone - Friday, Aug 30, 2013 at 13:36

Friday, Aug 30, 2013 at 13:36
It might pay to start here...

http://www.supercheapauto.com.au/returns-policy.aspx

http://www.supercheapauto.com.au/contact/customer-feedback.aspx
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Follow Up By: Member - Rosss - Friday, Aug 30, 2013 at 13:55

Friday, Aug 30, 2013 at 13:55
Both links followed to the letter long before you posted them
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Follow Up By: Member - Rosss - Friday, Aug 30, 2013 at 14:06

Friday, Aug 30, 2013 at 14:06
Oh and by the way I'm not old, not deaf and I can remember where the car is, and I wasn't grumpy when I first went into the store, my problem was this bloke blatantly lied to the manager and the other staff about what he told me.
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Follow Up By: John and Regina M - Friday, Aug 30, 2013 at 14:34

Friday, Aug 30, 2013 at 14:34
Something out of a horror movie....
Tattooed zombie...
Zombie....

I think I'd want you out of my store too hahaha

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Follow Up By: Member - Rosss - Friday, Aug 30, 2013 at 14:46

Friday, Aug 30, 2013 at 14:46
Well thats what he looked like to me. If SC want this as there image thats there problem. I really don't think I would bother coming into your store, its probably full of the same as well as all the illegal imports that think they have a right to live in Oz
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Follow Up By: John and Regina M - Friday, Aug 30, 2013 at 14:56

Friday, Aug 30, 2013 at 14:56
'illegal imports'
I don't know what you mean.....

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Follow Up By: Member - Rosss - Friday, Aug 30, 2013 at 15:13

Friday, Aug 30, 2013 at 15:13
That's not surprising
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Follow Up By: Lyn W3 - Friday, Aug 30, 2013 at 15:31

Friday, Aug 30, 2013 at 15:31
Hope you left your daughter in the car!
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Reply By: Shaker - Friday, Aug 30, 2013 at 16:31

Friday, Aug 30, 2013 at 16:31
These bitching posts add nothing to the forum & should be banned, as they are little more than chat!
AnswerID: 517343

Reply By: ModSquad - Friday, Aug 30, 2013 at 17:59

Friday, Aug 30, 2013 at 17:59
We don't think there's anything more to be gained here. The thread will be locked to prevent it from going degenerating any further.

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Moderation is just rules

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