Distributer to the rescue

Submitted: Friday, Sep 06, 2013 at 07:04
ThreadID: 104198 Views:1660 Replies:3 FollowUps:0
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My recently acquired camper came with a Ctek M300 battery charger that had suffered a temperature-sensor-otomy. The local retail outlet advised that a replacement was not available as a spare part. I emailed the distributors, Baintech, last Sunday enquiring if they could source a replacement. As this was clearly not a warranty issue, I was not even expecting a reply. I was pleasantly surprised to receive a phone call on the Monday, advising me that they could not get a new part, but would be able to send me a recycled sensor from their workshop. It arrived yesterday, by express postpak, just four days after my enquiry, and was complimentary.
My camper batteries are now charged by a fully functioning M300, and I have added a D250S and Smartpass to handle alternator and solar charging.
From my experience, I would like to commend Baintech as a company that stands behind its products and supports its endusers. (no association other than a very satisfied end user)
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Reply By: Phil B (WA) - Friday, Sep 06, 2013 at 08:07

Friday, Sep 06, 2013 at 08:07
x 2 for Baintech - great company great products.

cheers

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AnswerID: 517714

Reply By: Member Bushy 04(VIC) - Friday, Sep 06, 2013 at 08:39

Friday, Sep 06, 2013 at 08:39
Allan, it's good to hear about a good suplier for a change as most people will talk about the bad one's, but not always the good ones.
Bushy
AnswerID: 517716

Reply By: Member - Alastair D (NSW) - Friday, Sep 06, 2013 at 16:37

Friday, Sep 06, 2013 at 16:37
x3 for Baintech. Have found their products work well and keep working.
AnswerID: 517737

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