Nissan servicing.Igive up.

Submitted: Monday, Sep 09, 2013 at 20:50
ThreadID: 104257 Views:2927 Replies:8 FollowUps:10
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I am selling my patrol (my third 3 litre patrol, never had an engine failure in over 600000klm ) not because its not good but simply because I cant put up with the poor service recieved from the dealership and nissan australia with respect to warrenty repairs.
So this will be my last nissan product , I have paid a deposit on another make of 4wd.
Those of you that know a good dealer great, unfortunately not my experience.
From what I see on forums other people have had similar experiences as I have, I wonder how many lost new car sales could be due to this. My local nissan dealership tells me they havent yet sold even one of the latest model patrols.
Time to fit out the new vehicle.
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Reply By: steamfire01 - Tuesday, Sep 10, 2013 at 09:23

Tuesday, Sep 10, 2013 at 09:23
Pepper2
I'm with you.
My current 2012 3 litre will be the last of six Patrols, poor Nissan service is my main complaint.
I have already written on this site about my treatment by the Nissan service staff in Darwin on this current lap, caused mainly by untrained staff ( admin staff placed in service advisor roles.) and an attempt to overcharge.
A secondary reason is the decrease in fuel economy and the lack of real development in the Patrol. also, clearly, the new monster Patrol is not a serious contender in Australia - 35 litres per 100 Km is a joke.
My Toyota owning mates have a minimal amount of such hassles and all seem to have their difficulties solved fairly quickly.
Nissan, you have dropped the ball.
Stay safe out there
Regards
TJ
AnswerID: 517906

Follow Up By: Robin Miller - Tuesday, Sep 10, 2013 at 15:52

Tuesday, Sep 10, 2013 at 15:52
Tj a recent post on here based on a 5000km head to head of new petrol patrol and diesel 200 series showed little difference in fuel use which is an amazing improvment by the patrol and petrol technology.

Cruiser best 13.3 Patrol best 12.5

Cruiser dessert 17.4 Patrol 18

Whole trip average cruiser 15.4 Patrol 15.8

Now I'd like a little more evidence than just one mag but my goodness its actually cheaper to run a new Patrol on petrol than a 200 series on diesel (victorian fuel prices).
Robin Miller

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Follow Up By: cookie1 - Tuesday, Sep 10, 2013 at 19:43

Tuesday, Sep 10, 2013 at 19:43
Sorry Robin
but I never got those fuel figures on my 3L Diesel Patrol and neither has a friend of mine (so it's not just me)

The last crossing of the Simpson in the 3L Patrol 23L/100km Avg
The recent crossing of the Simpson in the 200 GX V8 TTD Cruiser 17L/100km Avg

those are my facts being an owner of both vehicles

cheers
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Follow Up By: Robin Miller - Wednesday, Sep 11, 2013 at 08:22

Wednesday, Sep 11, 2013 at 08:22
I think we actually agree Cookie - several people have reported heavy fuel use in the 3lt diesel patrol when working and a couple on here have switched to 4.8lt patrol which does no worse when working.

Its the new type of technology in the new V8 Patrol that seems to be better.
I'd love to be able to get better confirmation though as its hard to accept - but if true it would make me think more about something I quickly wrote off.

The 17lt figure you got with the 200 series is pretty close to the mags report so it ads credibility to the figures they got in the side by side comparo.

I note the 200 series claims 10.4 when cruising - have you ever been able to achieve this Cookie ?
Robin Miller

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Follow Up By: Outbackogre - Wednesday, Sep 11, 2013 at 08:46

Wednesday, Sep 11, 2013 at 08:46
Having just returned from a Simpson crossing in a 3.2 lit diesel Pajero, it's interesting to see those consumption figures. I achieved 10.6 lit/100k for the whole trip (4482 kms from Melbourne) and 13.5 lit/100k for the 720km crossing (Oodnadatta to Birdsville via French Line). I was relatively lightly loaded with 60 lit fuel in jerries (only needed one), 30 lit water, food, recovery gear and only me on board.
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Follow Up By: cookie1 - Wednesday, Sep 11, 2013 at 10:10

Wednesday, Sep 11, 2013 at 10:10
Hi Robin,
no not yet, it is getting better all the time though last trip returned 16l/100km which I am stoked about given I'm also running 33" and a roof rack with bags on top for wind resistance and a winch on a bull bar for added weight - same as the Patrol had

cheers
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Follow Up By: AlbyNSW - Wednesday, Sep 11, 2013 at 13:26

Wednesday, Sep 11, 2013 at 13:26
Robin in that comparo you are referring to wasn't the Toyota carrying all of the fuel and supplies for the other vehicles?
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Follow Up By: Robin Miller - Wednesday, Sep 11, 2013 at 13:34

Wednesday, Sep 11, 2013 at 13:34
Hi Alby

No that was a different test someone cross referenced last week not the 4wd action test.

I'm just re-reading the article and nothing in it would detract from the Patrols result - but I'm just skeptical , never the less I might go and check it out - but one thing that put me off cruiser was its bulk for the bush and the Nissans even bigger I believe.
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Follow Up By: AlbyNSW - Wednesday, Sep 11, 2013 at 13:57

Wednesday, Sep 11, 2013 at 13:57
OK Robin, fair enough. I have seen a couple of those new Patrols and they are a monster of a thing. Can't see the dealers getting fat from selling them LOL
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Reply By: cookie1 - Tuesday, Sep 10, 2013 at 09:53

Tuesday, Sep 10, 2013 at 09:53
Well I'll add my voice as well

after owning 5 Nissan Patrols, 2 Brand new, I got rid of my 2010 in 2011 after a horrendous experience with the Dealer and Nissan, I'll also add that the fuel economy isn't the only issue but their clutches which I have been told are designed to slip wore out at 29,000km and I was told that I didn't know how to drive it after 4 previous manuals and still drive a company manual.

I paid for the clutch repair and traded it in a a 200GX Landcruiser and recently got 16L / 100km which I never achieved in the Nissans. The service thus far from Toyota has been great, had a fuel filter warning, after travelling Canning Stock Route and the Red Centre, called Toyota and they had it in the next day all sorted.

Nissan you lost me not because of your vehicle but the bad service.

cheers
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Reply By: The Bantam - Tuesday, Sep 10, 2013 at 10:10

Tuesday, Sep 10, 2013 at 10:10
My niece and her husband move every couple of years because of the husband being in the army.

That part of the family is very heavily Nissan loyal

A few years ago when they where in Darwin they needed some parts for one of their vehicles.....the dealer in Darwin fed them some cock and bull story about it taking several weeks to get em because there where none in the country and quoted em a figure.

They rang my brother in Townsville who picked up said parts from Parry Nissan in Townsville that day and express posted em across, arriving next day and costing considerably less, including postage.

They too have found Nissan dealer support very patchy around the country.

If you drive around Townsville you will find it much less Toyota dominated than some other towns.....that My relatives argue is down to Parry Nissan.

Unfortunately that seems to be the exception rather than the rule.

cheers
AnswerID: 517912

Reply By: Bazooka - Tuesday, Sep 10, 2013 at 10:25

Tuesday, Sep 10, 2013 at 10:25
A couple of years ago we were returning from some work in the boondocks of SA when we encountered an electronic problem with the Patrol 3l. Dropped in unannounced at the Port Augusta Nissan dealership and despite having a full book they squeezed us in and fixed the issue while we had a bite to eat. Terrific service, and it came with a smile.
AnswerID: 517914

Reply By: Ron N - Tuesday, Sep 10, 2013 at 10:44

Tuesday, Sep 10, 2013 at 10:44
Pepper - You're not alone. I received a copy of this following letter (link below) around 2001, it was sent around the traps via all the mining industry contacts, because it was;

1. Funny.

2. True.

3. It reflected many other knowledgeable peoples opinions, in regard to Nissans attitude to service and parts, and parts pricing.

The letter finally found its way onto the Snopes Urban Legends page - and the Snopes website owners actually went to the trouble of tracking Jarrod down, whereby he confirmed the letter was basically true - although someone had added some coarse language to it that wasn't in the original (no doubt venting their frustration, too).

It's interesting to note Nissans reply, and the reputed improvement in their performance at the time.
However, it's obvious that overall, this improvement was only a temporary aberration, and very little changed within Nissan, relating to Nissans attitude to warranty, service, parts supply, and parts pricing.
There's a number of reasons why you won't find many Nissans on minesites today.

http://www.snopes.com/business/consumer/nissan.asp
AnswerID: 517917

Follow Up By: Tim - Tuesday, Sep 10, 2013 at 12:02

Tuesday, Sep 10, 2013 at 12:02
That would make a great Friday funny, love it.
Tim
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Reply By: Winner W - Tuesday, Sep 10, 2013 at 10:45

Tuesday, Sep 10, 2013 at 10:45
What car did you order ?
AnswerID: 517918

Reply By: Robin Miller - Tuesday, Sep 10, 2013 at 16:02

Tuesday, Sep 10, 2013 at 16:02
My solution was to buy the petrol Patrol Pepper - never been back for a service or repair since brand new.

Robin Miller

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Follow Up By: pepper2 - Wednesday, Sep 11, 2013 at 18:19

Wednesday, Sep 11, 2013 at 18:19
Hello Robin I have seen your argument previously discussing the whole cost of ownership comparison between diesal and petrol patrols, basically diesal not as much of a financial advantage as most believe.The fact that people see cash out of their pockets most frequently for fuel and not other costs influences their beliefs.
Today there is very little financial advantage for chooosing diesal generally.
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Reply By: Member - Phil G (SA) - Tuesday, Sep 10, 2013 at 19:37

Tuesday, Sep 10, 2013 at 19:37
We've owned many Nissans - pulsars, Xtrails, Not one has been back for a repair under warranty. I service them all myself, so have had nothing to complain about!!

Its a pity when a manufacturer makes good vehicles (excepting the ZD30) and let themselves down with servicing.

Unfortunately Nissan dropped the ball when it comes to big 4wds. We're paying big money for 70 series and 200series Toyotas as a result.
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