Nissan servicing.Igive up.

Pepper2
I'm with you.
My current 2012 3 litre will be the last of six Patrols, poor Nissan service is my main complaint.
I have already written on this site about my treatment by the Nissan service staff in Darwin on this current lap, caused mainly by untrained staff ( admin staff placed in service advisor roles.) and an attempt to overcharge.
A secondary reason is the decrease in fuel economy and the lack of real development in the Patrol. also, clearly, the new monster Patrol is not a serious contender in Australia - 35 litres per 100 Km is a joke.
My Toyota owning mates have a minimal amount of such hassles and all seem to have their difficulties solved fairly quickly.
Nissan, you have dropped the ball.
Stay safe out there
Regards
TJ

Well I'll add my voice as well

after owning 5 Nissan Patrols, 2 Brand new, I got rid of my 2010 in 2011 after a horrendous experience with the Dealer and Nissan, I'll also add that the fuel economy isn't the only issue but their clutches which I have been told are designed to slip wore out at 29,000km and I was told that I didn't know how to drive it after 4 previous manuals and still drive a company manual.

I paid for the clutch repair and traded it in a a 200GX Landcruiser and recently got 16L / 100km which I never achieved in the Nissans. The service thus far from Toyota has been great, had a fuel filter warning, after travelling Canning Stock Route and the Red Centre, called Toyota and they had it in the next day all sorted.

Nissan you lost me not because of your vehicle but the bad service.

cheers

My niece and her husband move every couple of years because of the husband being in the army.

That part of the family is very heavily Nissan loyal

A few years ago when they where in Darwin they needed some parts for one of their vehicles.....the dealer in Darwin fed them some cock and bull story about it taking several weeks to get em because there where none in the country and quoted em a figure.

They rang my brother in Townsville who picked up said parts from Parry Nissan in Townsville that day and express posted em across, arriving next day and costing considerably less, including postage.

They too have found Nissan dealer support very patchy around the country.

If you drive around Townsville you will find it much less Toyota dominated than some other towns.....that My relatives argue is down to Parry Nissan.

Unfortunately that seems to be the exception rather than the rule.

cheers

A couple of years ago we were returning from some work in the boondocks of SA when we encountered an electronic problem with the Patrol 3l. Dropped in unannounced at the Port Augusta Nissan dealership and despite having a full book they squeezed us in and fixed the issue while we had a bite to eat. Terrific service, and it came with a smile.

Pepper - You're not alone. I received a copy of this following letter (link below) around 2001, it was sent around the traps via all the mining industry contacts, because it was;

1. Funny.

2. True.

3. It reflected many other knowledgeable peoples opinions, in regard to Nissans attitude to service and parts, and parts pricing.

The letter finally found its way onto the Snopes Urban Legends page - and the Snopes website owners actually went to the trouble of tracking Jarrod down, whereby he confirmed the letter was basically true - although someone had added some coarse language to it that wasn't in the original (no doubt venting their frustration, too).

It's interesting to note Nissans reply, and the reputed improvement in their performance at the time.
However, it's obvious that overall, this improvement was only a temporary aberration, and very little changed within Nissan, relating to Nissans attitude to warranty, service, parts supply, and parts pricing.
There's a number of reasons why you won't find many Nissans on minesites today.

http://www.snopes.com/business/consumer/nissan.asp

What car did you order ?

My solution was to buy the petrol Patrol Pepper - never been back for a service or repair since brand new.

We've owned many Nissans - pulsars, Xtrails, Not one has been back for a repair under warranty. I service them all myself, so have had nothing to complain about!!

Its a pity when a manufacturer makes good vehicles (excepting the ZD30) and let themselves down with servicing.

Unfortunately Nissan dropped the ball when it comes to big 4wds. We're paying big money for 70 series and 200series Toyotas as a result.