Roo Systems Follow Up
Submitted: Wednesday, Nov 27, 2013 at 14:10
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Member - ROADKING
After the threads posted re Roo Systems I recieved an email to call Glen Hadden owner of Roo systems to discuss my issues. I called and he was out but he promptly called me back and discussed my dealings with his company.He was disgusted with what I told him and apologised for the stuff around.
Apparently people I dealt with during this time are no longer there and he has worked out some options with me, something I wasn't expecting.
Thanks to Glen for his prompt response , restores some faith in the system.
Regards Jim
Reply By: Member - Bruce C (NSW) - Wednesday, Nov 27, 2013 at 19:28
Wednesday, Nov 27, 2013 at 19:28
Thanks for the followup Roadking,
It is always good to hear a business owner thinks enough of his clients and his reputation to go the extra yards.
It takes a long time and a lot of hard work to get a good reputation as
well as a lot of money. Some fool employee with a couldn't care less attitude can undo all that in a matter of months, sometimes even less time.
It is good to remember, the customer is paying the bills and wages, not the boss. The boss merely gets to
sign the checks and do the worrying.
Great that Glen Hadden saw your complaint and got back to you to find a resolution for you.
Well done Glen Hadden.
Cheers, Bruce.
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Follow Up By: Chris v4 - Wednesday, Nov 27, 2013 at 20:03
Wednesday, Nov 27, 2013 at 20:03
had a problem with one of their products & it was sorted real quick by their return phone call
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