Roo Systems Follow Up

Submitted: Wednesday, Nov 27, 2013 at 14:10
ThreadID: 105286 Views:2527 Replies:8 FollowUps:1
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After the threads posted re Roo Systems I recieved an email to call Glen Hadden owner of Roo systems to discuss my issues. I called and he was out but he promptly called me back and discussed my dealings with his company.He was disgusted with what I told him and apologised for the stuff around.
Apparently people I dealt with during this time are no longer there and he has worked out some options with me, something I wasn't expecting.
Thanks to Glen for his prompt response , restores some faith in the system.
Regards Jim
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Reply By: new boy - Wednesday, Nov 27, 2013 at 17:05

Wednesday, Nov 27, 2013 at 17:05
Hi Jim I believe forums have a fair bit of pull as a marketing tool for most companies as word of mouth is very powerful and can be costly to fix should it be adverse.I also had an issue with roos systems albeit they were only the suppliers and there agents had done the shody job but eventually I threatened to go on to every forum possible low and behold also got a call from Glen Hadden probelm sorted that day.I guess the old saying "it,s hard to get good help" rings true for all companies
AnswerID: 522188

Reply By: mikehzz - Wednesday, Nov 27, 2013 at 18:49

Wednesday, Nov 27, 2013 at 18:49
Thanks for posting that Jim. Sometimes the actual owners don't know there is a problem until they get the news third hand. Their agents/employees tend to hush them up to cover their own butts probably. It would be tough running a business while you're in a V8 Cruiser axle deep in mud on a Roothy video. :-) Still, I wouldn't mind that job...
AnswerID: 522193

Reply By: Member - Bruce C (NSW) - Wednesday, Nov 27, 2013 at 19:28

Wednesday, Nov 27, 2013 at 19:28
Thanks for the followup Roadking,

It is always good to hear a business owner thinks enough of his clients and his reputation to go the extra yards.

It takes a long time and a lot of hard work to get a good reputation as well as a lot of money. Some fool employee with a couldn't care less attitude can undo all that in a matter of months, sometimes even less time.

It is good to remember, the customer is paying the bills and wages, not the boss. The boss merely gets to sign the checks and do the worrying.

Great that Glen Hadden saw your complaint and got back to you to find a resolution for you.

Well done Glen Hadden.

Cheers, Bruce.
At home and at ease on a track that I know not and
restless and lost on a track that I know. HL.

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AnswerID: 522198

Follow Up By: Chris v4 - Wednesday, Nov 27, 2013 at 20:03

Wednesday, Nov 27, 2013 at 20:03
had a problem with one of their products & it was sorted real quick by their return phone call
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Reply By: Geoff in SA - Wednesday, Nov 27, 2013 at 22:29

Wednesday, Nov 27, 2013 at 22:29
Hi Roadking

As with everyone else I say good on Roo Systems and the boss.
Its this sort of reply we love to see on here.
I have several Roo products and was very surprised when I read the 1st thread

Again Well done Roo

regards

Geoff
AnswerID: 522218

Reply By: Lyn W3 - Wednesday, Nov 27, 2013 at 23:42

Wednesday, Nov 27, 2013 at 23:42
Perhaps it would be prudent to post your outcome on your previous post as well as someone searching archives would not know the satisfactory result.
AnswerID: 522222

Reply By: olcoolone - Thursday, Nov 28, 2013 at 08:07

Thursday, Nov 28, 2013 at 08:07
So easy to blame someone else who doesn't work there anymore..... or a faulty computer system LOL.

The buck stops at the boss and it's the boss who hires bad people in the first place...... employees can make or break a companies reputation..... again it reverts back to the boss. NO EXCUSES!

Good that you had a response and wonder how much your original post had to do with the change of heart.
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Reply By: Member - Craig F (WA) - Monday, Dec 02, 2013 at 19:12

Monday, Dec 02, 2013 at 19:12
Sent a email to him as requested a week ago. No responce. AS expected.



Craig
AnswerID: 522491

Reply By: ModSquad - Monday, Dec 02, 2013 at 20:16

Monday, Dec 02, 2013 at 20:16
OK - This appears to have slipped through the net - two threads on the same subject.

In future please continue a discussion in the original thread as apposed to starting a new one. As you can now see we have comments on both making it hard to follow. This thread will now be locked. All comments to the original thread from now on (i.e. don't start another new one) - Thanks.

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