Comment: EOTrackMe

Submitted: Sunday, Feb 23, 2014 at 08:06

ThreadID: 106374 Views:1132 Replies:3 FollowUps:0

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ExplorOz Tracker

ExplorOz Tracker is a service that is available for Members via either of our two apps (ExplorOz Traveller, & ExplorOz Tracker), and also for Members who own a SPOT device with a "Shared Page"

Rustynails59

Hi, trying to set this up on ipad
It states my member number doesn't exist or is expired- I joined 2 days ago
Any ideas

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Reply By: Member - PJR (NSW) - Sunday, Feb 23, 2014 at 10:38

Sunday, Feb 23, 2014 at 10:38

Not trying to be cynical but could it be the weekend off thing. I noticed that your userid doesn't show you as a member either.

Phil

AnswerID: 527050

Reply By: Mick O - Sunday, Feb 23, 2014 at 12:31

Sunday, Feb 23, 2014 at 12:31

Rusty,

go to the "My Home" tab on the top left of your EO page. When this opens, there is a box on the right hand side called "My account stats". You will find your membership number there on the very top.

Check the stats there as well. It will have membership expiry date etc. That may give some indication as to why things aren't working.

If that's no good, I'd contact the office by email tomorrow (Monday)

Good luck.

Mick

''We knew from the experience of well-known travelers that the
trip would doubtless be attended with much hardship.''
Richard Maurice - 1903

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AnswerID: 527056

Reply By: ExplorOz Team - Adele - Monday, Feb 24, 2014 at 20:01

Monday, Feb 24, 2014 at 20:01

Hi Rusty,

Also, please note that as per the set-up instructions, you need to use a capital M as a prefix to your member number (I believe this is what is prompting the system to tell you that the number you are entering does not exist).

If this doesn't resolve the problem, please just let me know.