coromal van suspension problems

Submitted: Monday, Feb 24, 2014 at 14:48
ThreadID: 106399 Views:6453 Replies:9 FollowUps:3
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Our friends have coromal lifestyle 635XC , they have had suspension and towing problems since new and have had no joy in getting help from the manufacturers in fixing this problem . Is there an ombudsman or society that they can get help from. They are living in the van at the moment so it important that they resolve this problem quickly. Thank you
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Reply By: Rustynails59 - Monday, Feb 24, 2014 at 16:06

Monday, Feb 24, 2014 at 16:06
you might try contacting RVM Australia - they represent the manufacturers
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i dont think coromal is a member but they could advise you
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Reply By: Neil & Pauline - Monday, Feb 24, 2014 at 17:26

Monday, Feb 24, 2014 at 17:26
Good luck. I couldn't get anywhere with same manufacturer until I advised all future correspondence was to go though my lawyer.Sorted with 24 hours then.
They deemed water leak as intermittent as it only leaked when it rained.

Neil
AnswerID: 527144

Reply By: Road Warrior - Monday, Feb 24, 2014 at 17:45

Monday, Feb 24, 2014 at 17:45
How new is the van, could try Consumer Protection in your state
AnswerID: 527148

Follow Up By: Member - Judy and Laurie - Monday, Feb 24, 2014 at 18:09

Monday, Feb 24, 2014 at 18:09
Hi the van was purchased in oct 2013.
Judy
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FollowupID: 809529

Follow Up By: Neil & Pauline - Tuesday, Feb 25, 2014 at 11:46

Tuesday, Feb 25, 2014 at 11:46
I found consumer affairs a waste of time. They seem to be only interested in smaller items. Cars, Caravans and houses have no consumer protection in Australia.


Neil
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Reply By: Member - Andrew L (QLD) - Monday, Feb 24, 2014 at 21:25

Monday, Feb 24, 2014 at 21:25
What is the suspension and towing problems..?

Like most vans, this was a price point purchase..?
AnswerID: 527167

Follow Up By: Member - Judy and Laurie - Monday, Feb 24, 2014 at 21:33

Monday, Feb 24, 2014 at 21:33
Hi the suspension is independent wishbone with leaf springs and there is a problem being unstable when towing and wheels rub in the wheel boxes are the major problems.
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FollowupID: 809542

Reply By: Nomadic Navara - Tuesday, Feb 25, 2014 at 14:21

Tuesday, Feb 25, 2014 at 14:21
This incident seems like a good one for http://www.notgoodenough.org/


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AnswerID: 527208

Reply By: PeterInSa - Tuesday, Feb 25, 2014 at 16:54

Tuesday, Feb 25, 2014 at 16:54
Hi, We had a caravan with independent suspension ( cannot recall what type) and when the springs flattened out, the tyres from memory wore on the inside. It may be that the springs may not be heavy enough for the vans weight, so they tyres are not flat on the road, so creating some instability, and it may also be the cause of the tyres hitting the wheel well.

My all means try with an ombudsman, but I would try and find out the cause to help with your case.

Peter
AnswerID: 527220

Reply By: Member - Kevin S (QLD) - Tuesday, Feb 25, 2014 at 17:30

Tuesday, Feb 25, 2014 at 17:30
I'd suggest that they put it over a weighbridge. It sounds overloaded to me.

Cheers,

Kevin
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AnswerID: 527223

Reply By: Member - Judy and Laurie - Tuesday, Feb 25, 2014 at 21:54

Tuesday, Feb 25, 2014 at 21:54
Hi , upon closer inspection by a repairer the van has 5 leaf springs on the front and 6 leaf springs on the rear , came from the factory like this and coromal are saying to put 5 leaf springs all round should fix the problem??????????
AnswerID: 527241

Reply By: The Bantam - Wednesday, Feb 26, 2014 at 09:21

Wednesday, Feb 26, 2014 at 09:21
Under no circumstances should a tyre or wheel contact any part of the body work, on any vehicle.

This is a fundamental design principle.....unfortunately this is not the case in many trailers....and the manufacturers don't seem to be fussed.

One thing to consider is that the wheel size and offsets are correct.

I once had a trailer that the tyres used to foul on the body quite a bit.

The issue was the standard trailer was fitted with ford hubs and rims....the trailer had been ordered ( by the previous owner) with toyota corrona hubs and rims, but the axle length had not been corrected.

Sounds like there are a couple of issues.

Lots of manufacturers will do bugger all unless you can correctly and accurately describe the issue and justify why that is a problem.

Even then in spite of there being other faults they will only fix what you discribe.

Procrastination, being dismissive and being otherwise obstructive are all methods that certain business deliberately and with forethaught use to reduce their service costs.

There are large amounts of genuine issues that never get resolved, because customers just give up or cant be bothered...believe me those business know this.

A letter on solicitors letterhead often works wonders.


cheers
AnswerID: 527254

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