Thursday, Apr 24, 2014 at 15:22
Gary, I would not have settled for that, why couldn't they send a tow from
Kununurra? It just doesn't make sense that they would send a tow from 4 times the distance.
I certainly would not have accepted their excuse as it being a gentleman's agreement.
I would have asked for their terms and conditions, at least then you would know exactly what you are and are not entitled to.
Motoring 24/7 doesn't seem to be very good from what I have read.
You are only allowed free towing to a max of 50k Radius in the country, is this a round trip or each way. You are charged the operators fee for anything over 50k. This could work out to be quite expensive in deed. They state they will transport the driver and make no mention at all in regards to all passengers.
this could be awkward if you are in the middle of nowhere.
They offer up to $400 dollars for accommodation, travelling etc you can only use one option at a time and cannot combine them, but you are only allowed a max of $500 per year.
But you are not entitled to the above until 48 hours after the breakdown.
Just comparing RAC's highest cover which admittedly may seem expensive it may work out to be cheaper because you are allowed more K's before you are required to pay the operator.
Ultimate Plus is $275 a year.
Guaranteed Service Areas - Metropolitan Regional Centres towing is 200 k from point of breakdown.
You are also entitled to 2 tow incidents.
Non-guaranteed Service Areas - Country areas towing is 300k round trip, so 150 each way.
Accommodation and car hire when more than 100 k from home $1250 per year.
Plus they transport driver and upto 4 passengers.
Extended benefits are available 24 hours after breakdown.
I am with RAC and have asked them to send me their Terms and Conditions/PDS for Roadside Assist, it will be interesting to see exactly what is and what is not covered.
AnswerID:
531118
Follow Up By: Garry E1 - Thursday, Apr 24, 2014 at 16:49
Thursday, Apr 24, 2014 at 16:49
I had the RAA's terms & conditions & yes your right about the RACWA could have come from
Kununurra. The problem was when I dialled 131111 this took me to the AANT not the RAA & apparently it does not matter what happens when ytou dial that number you are connected that states body which are in
I switched to 24/7 roadservice & now they say they will not cover a vehicle that is older than 10 years old.
I own a 2000 Holden Jackaroo & it is in top condition & would take it any where.
I would like to know where these companies are coming from.
I have sent 24/7 an email today, so now I am waiting on a reply.
My next move maybe is to contact consumer affairs.
Regards
Garry
FollowupID:
814139
Follow Up By: evaredy - Thursday, Apr 24, 2014 at 18:05
Thursday, Apr 24, 2014 at 18:05
hey like insurance companies love to take your money, but will use their loopholes to get out of paying when you make a claim.
Hopefully you can get some resolve through Consumer Affairs.
With the 24/7 I would be extremely wary if out in the bush
miles from any town.
As they state you are to pay what ever the operator at the time feels is a good price, once you are over their limit. It may end up costing you a lot of money.
FollowupID:
814146