Jayco Swan Outback

Submitted: Saturday, May 03, 2014 at 19:33
ThreadID: 107604 Views:3627 Replies:8 FollowUps:12
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I am considering purchasing something like the Jayco Swan Outback but have seen a lot of negative reviews on the net. Has anyone purchased one recently and could provide some feedback on what the new ones are like? The reviews indicate poor build quality and non-existant dealer assistance post purchase.
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Reply By: Shaker - Saturday, May 03, 2014 at 19:40

Saturday, May 03, 2014 at 19:40
I think you will find a lot of the negative reviews can be attributed to the tall poppy syndrome, or they are based on info from "my neighbour's brother in law's uncles dad had a lemon"!

AnswerID: 531771

Follow Up By: OBJ - Saturday, May 03, 2014 at 20:14

Saturday, May 03, 2014 at 20:14
... and many are legitimate. My daughters' partners' dad had an intermittent electrical problem in his NEW Jayco. He sought to rectify it here (at my place, in my shed, before my own eyes ... good enough???) and pulled the wall out and found a screw driven through the wiring. Two travelling friends of mine have also bought new Jaycos in the last twelve months who have had other quality/build quality complaints. They both said 'never again'.
I'd look around Grant. There are some really good manufacturers doing good things.
OBJ
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Follow Up By: OBJ - Saturday, May 03, 2014 at 20:15

Saturday, May 03, 2014 at 20:15
I meant to mention that " my daughters' partners' dad" is a retired electronics engineer.
OBJ
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Follow Up By: Shaker - Saturday, May 03, 2014 at 22:01

Saturday, May 03, 2014 at 22:01
A screw through a wire, you didn't mention a couple of things, was the screw a manufacturing screw, or aftermarket fitment of accessories, also did he give them a chance to rectify the problem?

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Follow Up By: Mick O - Sunday, May 04, 2014 at 00:01

Sunday, May 04, 2014 at 00:01
Yes I question the build quality of the Jayco products at times. My brother has had a Jayco Eagle and now has an expander to suit the expanding family. Much of the interior of the van is stapled and not actually screwed. Staple through a waterline was a key problem in his new van (rectified by service agent at Mildura). Overall quality is a let down at times but it is important to remember that they are built to a Price point that is usually a good deal lower than the competition. If you are accepting of this and prepared to do a bit of work to improve the overall robustness of the unit, you'll do OK.
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Follow Up By: John and Regina M - Sunday, May 04, 2014 at 00:26

Sunday, May 04, 2014 at 00:26
Wow.
A new Jayco and yr pulling walls out.

Speaks volumes I think.
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Follow Up By: Member - Toyocrusa (NSW) - Sunday, May 04, 2014 at 11:24

Sunday, May 04, 2014 at 11:24
Jayco are not the only manufacturer that have these problems. Ask my brother who paid $125000. for a pretty poor lemon.
My experience has been that Jayco themselves are only to happy to rectify faults (sometimes even well after warranty has finished) but as with all large retail/repair systems, the dealer/repairer can often be the spanner that wont fit. Bob
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Follow Up By: Mick O - Sunday, May 04, 2014 at 11:43

Sunday, May 04, 2014 at 11:43
Yes you would hope that would be the case. You'd also hope that their Quality Assurance processes cope with their production volumes, a simple fact that should be the cornerstone of any manufacturing business.

Sadly it appears you are right as I see and hear more and more complaints about manufacturers that I know produced products of excellent quality only a few short years ago.

Cheers Mick
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trip would doubtless be attended with much hardship.''
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Follow Up By: Mark H39 - Sunday, May 25, 2014 at 09:36

Sunday, May 25, 2014 at 09:36
I just purchased a Jayco Swan outback. Not been impressed. windup cable broke the second time I used the system. Seem jayco believe it is my issue so no warranty.

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Reply By: Member - flashcher - Saturday, May 03, 2014 at 20:18

Saturday, May 03, 2014 at 20:18
My reply is focused on the after sales service. We purchased a Jayco Expanda new and have had fantastic after sales service - to the extent we have had things fixed under warranty more than 12 months after the warranty has expired.
Not all dealers are the same.
AnswerID: 531773

Follow Up By: SDG - Saturday, May 03, 2014 at 21:10

Saturday, May 03, 2014 at 21:10
I have also had really good after sales service from my dealer. I had a small hole rub through in the canvas, and they replace the entire tent section.

Free first service.
Discounts for any after sales purchases from store.
Ring any time and get an answer
etc



If anything, it is the realer that makes it good.
There is a dealer in the city at the top of NT (you guess where) that is apparently well known to offer no service after you leave the place.
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Follow Up By: Sigmund - Sunday, May 04, 2014 at 20:04

Sunday, May 04, 2014 at 20:04
It's good to hear a crowd doing the right thing without argument.

Bear in mind though that consumer law has become more specific and your rights extend beyond any factory warranty period.
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Reply By: SDG - Saturday, May 03, 2014 at 21:17

Saturday, May 03, 2014 at 21:17
I had a hole wear through the canvas where the child restraint strap was. It was to short and rubbed when roof was down. Whole tent section was replaced.
Other than that, nothing major.
Little things here and there, eg glue on velco that holds canvas to door when down, softens a bit in the heat. can be annoying, but managable.

After sales service has been excellent.
AnswerID: 531775

Reply By: Bonz (Vic) - Saturday, May 03, 2014 at 21:42

Saturday, May 03, 2014 at 21:42
We have a Swan outback and couldn't be happier, free first service and they fixed all the little niggles, including replacing the awning, and a few other small, but important to me things like small tears in one curtain, and a few other things too small to remember.

Extremely happy
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AnswerID: 531777

Reply By: Member - Sanantone - Sunday, May 04, 2014 at 01:26

Sunday, May 04, 2014 at 01:26
I had a Swan unit, was very happy with it. For me the only thing was the setup time, especially if it was raining.
I have just purchased a Jayco StarCraft, I looked extensively, found another maker, was keen to purchase, but had no service backup, with the manufacturer telling me it was up to them to decide if you have to bring it back to them for repairs, they are in Melbourne I am in Sydney.
I am sure there are better units around than a Jayco, but generally overpriced IMO, at least with A Jayco, you can go anywhere in the country & get help reasonably close by if you need it.
Tony
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Reply By: steved58 - Sunday, May 04, 2014 at 10:59

Sunday, May 04, 2014 at 10:59
Three new jaycos over 14 years starting with a swan and ending with a 21ft sterling no problem that was not fixed by jayco with no problems even removing the back over the van and fitting a new shower two years after warranty expired I could only say brilliant after sales service They did not sell as many as they do for no reason
Steve
AnswerID: 531797

Reply By: GrantBoxer - Sunday, May 04, 2014 at 11:54

Sunday, May 04, 2014 at 11:54
Thanks everyone for the replies. Seems like quality is a little variable but all in all, not bad for the price.
AnswerID: 531806

Follow Up By: Matty_P - Monday, May 05, 2014 at 14:02

Monday, May 05, 2014 at 14:02
We just paid a deposit on the Swan Outback at the recent camping and caravan show.
My mate has the Jayco Flamingo and commented that yes they have had some issues with build quality, but as per this thread - the dealer has always fixed the issue and post sale support has been good.

We got a really good deal with heaps of options including solar / monitoring kit, roof racks, extra gas bottle, stereo, annex and show pack for just shy of $30 grand.

You do get what you pay for, but the price was that good that i am happy to invest some time and effort fixing possible issues during the warranty period.

We pick it up around early Aug 2014....will do a follow up post 6 months after and see how it worked out.
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Reply By: Mogul - Sunday, May 04, 2014 at 12:43

Sunday, May 04, 2014 at 12:43
I love how owners are happy with Jayco fixing manufacturing faults, but to me these things shouldn't happen in the first place.
AnswerID: 531809

Follow Up By: dublediff - Sunday, May 04, 2014 at 13:39

Sunday, May 04, 2014 at 13:39
Never had to take your car back for a manufacturer recall??? Not just holders and fords but bmw, Mercedes etc....
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