Jayco Swan Outback

... and many are legitimate. My daughters' partners' dad had an intermittent electrical problem in his NEW Jayco. He sought to rectify it here (at my place, in my shed, before my own eyes ... good enough???) and pulled the wall out and found a screw driven through the wiring. Two travelling friends of mine have also bought new Jaycos in the last twelve months who have had other quality/build quality complaints. They both said 'never again'.
I'd look around Grant. There are some really good manufacturers doing good things.
OBJ

I meant to mention that " my daughters' partners' dad" is a retired electronics engineer.
OBJ

A screw through a wire, you didn't mention a couple of things, was the screw a manufacturing screw, or aftermarket fitment of accessories, also did he give them a chance to rectify the problem?

Yes I question the build quality of the Jayco products at times. My brother has had a Jayco Eagle and now has an expander to suit the expanding family. Much of the interior of the van is stapled and not actually screwed. Staple through a waterline was a key problem in his new van (rectified by service agent at Mildura). Overall quality is a let down at times but it is important to remember that they are built to a Price point that is usually a good deal lower than the competition. If you are accepting of this and prepared to do a bit of work to improve the overall robustness of the unit, you'll do OK.

Wow.
A new Jayco and yr pulling walls out.

Speaks volumes I think.

Jayco are not the only manufacturer that have these problems. Ask my brother who paid $125000. for a pretty poor lemon.
My experience has been that Jayco themselves are only to happy to rectify faults (sometimes even well after warranty has finished) but as with all large retail/repair systems, the dealer/repairer can often be the spanner that wont fit. Bob

Yes you would hope that would be the case. You'd also hope that their Quality Assurance processes cope with their production volumes, a simple fact that should be the cornerstone of any manufacturing business.

Sadly it appears you are right as I see and hear more and more complaints about manufacturers that I know produced products of excellent quality only a few short years ago.

Cheers Mick

I just purchased a Jayco Swan outback. Not been impressed. windup cable broke the second time I used the system. Seem jayco believe it is my issue so no warranty.

I have also had really good after sales service from my dealer. I had a small hole rub through in the canvas, and they replace the entire tent section.

Free first service.
Discounts for any after sales purchases from store.
Ring any time and get an answer
etc



If anything, it is the realer that makes it good.
There is a dealer in the city at the top of NT (you guess where) that is apparently well known to offer no service after you leave the place.

It's good to hear a crowd doing the right thing without argument.

Bear in mind though that consumer law has become more specific and your rights extend beyond any factory warranty period.

We just paid a deposit on the Swan Outback at the recent camping and caravan show.
My mate has the Jayco Flamingo and commented that yes they have had some issues with build quality, but as per this thread - the dealer has always fixed the issue and post sale support has been good.

We got a really good deal with heaps of options including solar / monitoring kit, roof racks, extra gas bottle, stereo, annex and show pack for just shy of $30 grand.

You do get what you pay for, but the price was that good that i am happy to invest some time and effort fixing possible issues during the warranty period.

We pick it up around early Aug 2014....will do a follow up post 6 months after and see how it worked out.

Never had to take your car back for a manufacturer recall??? Not just holders and fords but bmw, Mercedes etc....