Supply of jack with new caravan.
Submitted: Monday, Jun 23, 2014 at 17:04
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108462
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Housi T
After picking up our new off-road caravan, we realized that there wasn't a jack to change the tyres. We contacted the dealer (a member of RVM Australia) and we were told that they did not supply a jack with their vans.
While reading the RVM owners handbook, on page 32 we found the following information:
“JACKS.
All members of RVM Australia are required to supply a suitable, approved jack with every caravan or camper-trailer they produce.”
We once again contacted the dealer and told them of the condition in the RVM handbook but they were still not prepared to meet their obligation. RVM subsequently corresponded with the manufacturer on our behalf and we were then advised that we could now collect our new new trail-a-mate jack.
Thank you RVM!!!
Hans & Denise
Reply By: Member - Rosss - Monday, Jun 23, 2014 at 17:22
Monday, Jun 23, 2014 at 17:22
Hi, Who was your manufacturer, as we bought a new van and never got a jack or wheel brace with ours either.
AnswerID:
534878
Follow Up By: baz&pud (tassie) - Monday, Jun 23, 2014 at 19:06
Monday, Jun 23, 2014 at 19:06
Ditto to above, have had three vans, and no jack with either.
baz
FollowupID:
818641
Reply By: MUZBRY- Life member(Vic) - Monday, Jun 23, 2014 at 19:09
Monday, Jun 23, 2014 at 19:09
Gday
My dad gave me a caravan 25 yrs ago and kept the jack and wheel brace "because I might need them" he said. I am yet to figure out what a 75 yr old without a caravan would need a jack and wheel brace for.
AnswerID:
534884
Reply By: Member - Wayne B - Monday, Jun 23, 2014 at 19:29
Monday, Jun 23, 2014 at 19:29
Inlaws picked a new Millard a while back, no jack,why ?
AnswerID:
534886
Follow Up By: Member - Wayne B - Monday, Jun 23, 2014 at 19:31
Monday, Jun 23, 2014 at 19:31
Picked up.
FollowupID:
818643
Follow Up By: tim_c - Wednesday, Jun 25, 2014 at 13:38
Wednesday, Jun 25, 2014 at 13:38
You're going to tow it with your car aren't you? Surely you have a jack in your car which would have sufficient capacity for the caravan.
FollowupID:
818806
Follow Up By: Member - Wayne B - Thursday, Jun 26, 2014 at 21:09
Thursday, Jun 26, 2014 at 21:09
Not the point tim_c
$55000 should be a jack
Jayco supplied jack and wheel brace with ours
Different jack than our ute one
FollowupID:
818895
Reply By: Member - Chooky and Wobble - Monday, Jun 23, 2014 at 19:33
Monday, Jun 23, 2014 at 19:33
Over a number of years we have purchased 4 vans/campers, the first 2 were second hand Jaco units from a Jaco dealer and jacks/wheel braces etc came with both.
The second 2 were new, the first a Jaco camper that came with a jack etc as
well.
The jacks for all 3 were the scissor type with some modifications to fit the van.
Our newest van is a Goldstream off-road pop top and it came with the best jack I have seen and the van has jacking points on the outside to make it easier to jack.
This jack is similar to a high lift jack except it is hydraulic and it has a jockey wheel attachment if you want to use it as a jockey wheel.
I really can't believe that anyone would sell a van without a jack etc.
AnswerID:
534887
Follow Up By: AlanTH - Tuesday, Jun 24, 2014 at 11:46
Tuesday, Jun 24, 2014 at 11:46
We got the same with our Goldstream, one of the few good things about the van.
AlanH.
FollowupID:
818696
Reply By: MEMBER - Darian, SA - Monday, Jun 23, 2014 at 19:41
Monday, Jun 23, 2014 at 19:41
Our van came with a 4 tonne hydraulic jack, wheel brace, sullage hose, stabiliser handle, towball and jockey wheel. We had to buy a second sullage hose (it was built with two outlets .. ?) plus a 15A power lead. Guess its all down to price and 'goodwill'....but hell...we paid heaps for our van! Gotta laugh re your dealer's respect for his RVM
membership...probably thought it was just a one way thing!
AnswerID:
534888
Follow Up By: Member - Robert W (VIC) - Tuesday, Jun 24, 2014 at 09:05
Tuesday, Jun 24, 2014 at 09:05
Bought new Avan last year, jack included but no wheel brace! was informed I could use car wheel brace as van had multi-fit lug nuts (2x hex sizes on one nut) -- of course my jeep wheel brace did not fit either size!
Cheers
FollowupID:
818684
Reply By: The Bantam - Tuesday, Jun 24, 2014 at 13:10
Tuesday, Jun 24, 2014 at 13:10
Ahh it all ges back to "trailer syndrome".
Most box trailers do not come with a spere wheel or anywhere to put one...certainly do not come with a jack or wheel brace.
A caravan is a trailer and those selling them will save cost anywhere thay can.
I'd be more surprised when a caravan came with a jack or wheel brace....the attitude is you use the one that is on the car.....yeh right.
Never forget a caravan is just another trailer and almost without exception those who make and sell them are tared with the same brush.
You can bet that if it was not a legal requirement there would be car manufacturers out there that would not supply a spare wheel, jack or wheel brace.
cheers
AnswerID:
534917
Reply By: Geoffr17 - Tuesday, Jun 24, 2014 at 15:34
Tuesday, Jun 24, 2014 at 15:34
All seem to be the same.
Brought $16,000 camper trailer last year , no jack ,no instruction books , no warranty forms.
Market Direct Campers ( MDC ) head office in
Brisbane.
AnswerID:
534929
Follow Up By: AlanTH - Wednesday, Jun 25, 2014 at 09:32
Wednesday, Jun 25, 2014 at 09:32
From my experience it's rare to get any form of instruction book with camper or van. Any you do get are those turned out by the manu of the cooktop or water pump etc.
Wiring diagrams are never given as most don't even know where their so called electrician put the wires.
Insulation is where it sticks so "fully insulated" means nothing but looks nice on the side.
RVMAA and "industry standards" are crap used by retailers/manus to protect themselves and explain shocking workmanship. And don't even think about making a warranty claim unless you can actually go round to the workshop and get stuck into them.:-)
As long as they look good outside, why worry about anything else?
But I will add that our Pioneer made in WA about 7 - 8 years ago was mostly pretty good, but not sure about them now they're built in Vic or NSW.
AlanH.
FollowupID:
818793
Reply By: tim_c - Wednesday, Jun 25, 2014 at 13:36
Wednesday, Jun 25, 2014 at 13:36
Why would you need a jack with your caravan? I presume that if your caravan ever gets a flat tyre that needs changing, your car probably won't be far away. You do have a jack in your car, don't you?
I'm happy to just carry one jack in the car, and use it on the caravan/trailer if I ever need to.
The wheel brace might be worth checking though, just in case the nuts on the caravan are a different size to those on your car.
AnswerID:
534981