Supply of jack with new caravan.

Submitted: Monday, Jun 23, 2014 at 17:04
ThreadID: 108462 Views:6939 Replies:8 FollowUps:7
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After picking up our new off-road caravan, we realized that there wasn't a jack to change the tyres. We contacted the dealer (a member of RVM Australia) and we were told that they did not supply a jack with their vans.
While reading the RVM owners handbook, on page 32 we found the following information:

“JACKS.
All members of RVM Australia are required to supply a suitable, approved jack with every caravan or camper-trailer they produce.”

We once again contacted the dealer and told them of the condition in the RVM handbook but they were still not prepared to meet their obligation. RVM subsequently corresponded with the manufacturer on our behalf and we were then advised that we could now collect our new new trail-a-mate jack.

Thank you RVM!!!
Hans & Denise

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