Provision of specifications for New Age caravan
Submitted: Friday, Jun 27, 2014 at 14:50
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Member - Arnie B
Hi Can anyone help. We have bought a 21 Series 2011 New Age Jewel Caravan which is fantastic. We bought it 2nd hand in
Perth but it came with no specifications for wiring,
suspension, plumbing etc. I have had many discussions with New Age both by email and by phone and they tell me that they don't have the specs for the caravan as at the time they had no processes in place ? Please see below
"I understand your comments however as previously explained we are unable to provide you any diagrams regarding plumbing or electrical components.
The contractors worked off their own plans. Procedures were not in place to have these specified to each customised vans".
My question is .. has anyone else had this problem with either New Age or other manufacturers, and should there be an undertaking from the manufatureres to provide specs in case repairs, parts etc are needed? Is there a peak body that I could contact?
Many Thanks
Arnie