Provision of specifications for New Age caravan

Submitted: Friday, Jun 27, 2014 at 14:50
ThreadID: 108513 Views:2871 Replies:5 FollowUps:1
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Hi Can anyone help. We have bought a 21 Series 2011 New Age Jewel Caravan which is fantastic. We bought it 2nd hand in Perth but it came with no specifications for wiring, suspension, plumbing etc. I have had many discussions with New Age both by email and by phone and they tell me that they don't have the specs for the caravan as at the time they had no processes in place ? Please see below

"I understand your comments however as previously explained we are unable to provide you any diagrams regarding plumbing or electrical components.
The contractors worked off their own plans. Procedures were not in place to have these specified to each customised vans".

My question is .. has anyone else had this problem with either New Age or other manufacturers, and should there be an undertaking from the manufatureres to provide specs in case repairs, parts etc are needed? Is there a peak body that I could contact?

Many Thanks

Arnie

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Reply By: Shaker - Friday, Jun 27, 2014 at 16:18

Friday, Jun 27, 2014 at 16:18
I guess it doesn't really matter what today's requirements are, if they don't have the schematics, they don't have them!

AnswerID: 535099

Reply By: wholehog - Friday, Jun 27, 2014 at 18:29

Friday, Jun 27, 2014 at 18:29
"The contractors worked off their own plans. Procedures were not in place to have these specified to each customised vans".

ok....enough said.

You are not going to get anything, because it doesn't exist.

There should have been a job/estimation sheet for the build..or maybe not, maybe the contractors...worked off their own plans and everything sort of joined up.
AnswerID: 535105

Reply By: Member - Gary W (NSW) - Friday, Jun 27, 2014 at 19:30

Friday, Jun 27, 2014 at 19:30
We had the same problem with a Crusader caravan...purchased new.
When we wanted to do some modifications, we enquired about an electrical wiring diagram to show where the wiring is being run. There reply was that each caravan is unique and a wiring diagram doesn't exist. Pretty scary when you want to drill into the walls without knowing what is lurking behind.
Gary
AnswerID: 535108

Reply By: ozjohn0 - Friday, Jun 27, 2014 at 23:12

Friday, Jun 27, 2014 at 23:12
I don't know any mainstream manufacturer who could supply the info required.
Ozjohn.
AnswerID: 535122

Follow Up By: wholehog - Saturday, Jun 28, 2014 at 21:27

Saturday, Jun 28, 2014 at 21:27
Bushtracker.
0
FollowupID: 819006

Reply By: Grumblebum and the Dragon - Saturday, Jun 28, 2014 at 11:16

Saturday, Jun 28, 2014 at 11:16
And many mainstream manufacturers, especially of custom builder will not supply details and they main contain propriety information - that would be of use to competitors.

John
AnswerID: 535131

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