Comment: EOTrackMe

Submitted: Saturday, Sep 06, 2014 at 16:54

ThreadID: 109414 Views:1308 Replies:2 FollowUps:7

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ExplorOz Tracker

ExplorOz Tracker is a service that is available for Members via either of our two apps (ExplorOz Traveller, & ExplorOz Tracker), and also for Members who own a SPOT device with a "Shared Page"

Geoff N (NSW)

My SPOT 3 is suddenly showing up as 'Un-registered', as per Ron & Carol "http://www.exploroz.com/Forum/Topic/108825/Review__EOTrackMe.aspx", taking my latest tracking information with it.
Is this a bug or a feature?

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Reply By: Member - Peter H1 (NSW) - Saturday, Sep 06, 2014 at 19:15

Saturday, Sep 06, 2014 at 19:15

Mine too and lost my tracking.

PeterH

AnswerID: 538695

Follow Up By: ExplorOz - David & Michelle - Saturday, Sep 06, 2014 at 19:40

Saturday, Sep 06, 2014 at 19:40

Peter,
Please see me response below
David

David (DM) & Michelle (MM)
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Always working not enough travelling!

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Reply By: ExplorOz - David & Michelle - Saturday, Sep 06, 2014 at 19:38

Saturday, Sep 06, 2014 at 19:38

Did you by chance become non financial for a period - as the system auto un-registers devices if this happens? I am interested to find out about this as there is no other way known to me to un-register a device.

In any case if you open the device - Open the EOTrackMe page and select the My Tracking tab and simply edit your device and press Save this will activate it. The system will then at the next scheduled check time reach out to the SPOT servers and download the latest positions that are available.

David

David (DM) & Michelle (MM)
---------------------------------
Always working not enough travelling!

Lifetime Member
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Moderator

AnswerID: 538699

Follow Up By: ExplorOz - David & Michelle - Saturday, Sep 06, 2014 at 19:45

Saturday, Sep 06, 2014 at 19:45

Geoff & Peter,

Can you confirm the above or if you are convinced you have not expired for a period let me know the date you think/believe the system un-registered the device?

David

David (DM) & Michelle (MM)
---------------------------------
Always working not enough travelling!

Lifetime Member
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Moderator

FollowupID: 823264

Follow Up By: Geoff N (NSW) - Monday, Sep 08, 2014 at 19:35

Monday, Sep 08, 2014 at 19:35

I can still log in so I assume my subscription has not expired. Actually, if I wanted to know about that, i would probably ask you.
As far as I recall, the deregistration occurred around 1 Sept. Also, there is no 'Edit' action under the 'My Tracking' tab.

FollowupID: 823385

Follow Up By: Geoff N (NSW) - Monday, Sep 08, 2014 at 19:44

Monday, Sep 08, 2014 at 19:44

Membership expires 15 Jan 2015

FollowupID: 823386

Follow Up By: Geoff N (NSW) - Monday, Sep 08, 2014 at 19:46

Monday, Sep 08, 2014 at 19:46

And my SPOT subscription expires 16 Jan 2015

FollowupID: 823387

Follow Up By: ExplorOz - David & Michelle - Tuesday, Sep 09, 2014 at 11:07

Tuesday, Sep 09, 2014 at 11:07

Geoff,

The button should look like this:

Device Registration

It is in the same place as the Edit button cause once you register the device the words change to Edit device I forgot that it says Register. Anyway please press this and hit Save - the device will re-register and collect recent data from the SPOT servers.

I am confused about the de-register - I will investigate some more. I do recall added some code that de-registered devices once the SPOT system was telling us the device was invalid and there may be something funny going on.

Any problems moving forward please let us know.
David

David (DM) & Michelle (MM)
---------------------------------
Always working not enough travelling!

Lifetime Member
My Profile My Blog My Position Send Message
Moderator

FollowupID: 823410