Tuesday, Sep 09, 2014 at 09:31
Couldn't agree more with KBAD, try the nice bit first but don't be put off by the retailer telling you see the manu or aircon maker.
We had lots of problems with our new Goldstream a couple of years ago and was told by the retailer various excuses...."misuse" "abuse of vehicle" "lack of service" "wheels out of alignment....you fix it (just a few months old then) and eventually "Get out of my yard"
Straight to consumer affairs in WA who were nervous of approaching an "icon" of the industry!!!!
However they did do so after a bit of prompting and we got new shocks and a tyre off them via Goldstream. But had to wait until they got sent from
Melbourne.
At no time did the maker bother communicating with me but would deal only with the service people who I will say tried hard.
Eventually we tracked the prob down to cheap crap buckled wheels which was when we were told to "get out of his yard".
Consumer Affairs wouldn't do any more so off to the small claims court and took out a claim for the total cost of all investigations and new parts.
Goldstream paid up immediately and the prob is now fixed.
Bear in mind this is our third new van from the retailer and second from this maker and we got treated like crap on their shoes.
Many stories around of lousy service and lousy products and nothing being done to control them and most owners won't pursue the matter through the various Gov depts. or courts.
I'm going to see my local MP soon and see if we can't get something started to bring out more awareness of what can be hidden under those pretty van skins. And fix some of the scum that get away with building expensive lemons.
Good luck.
AlanH.
PS. Another problem we had was holes throughout the curtain lining material....dismissed as "moth eaten". Eventually they sent new curtains tied up so tightly in a rubbish bag that they had to be washed and ironed before they could be hung.
That just about sums up what they think of their customers after they've got the money.
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